STREAM 1: IT Team Leader / STREAM 2: IT Technical Advisor, Mainframe Operations Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

The screening committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences). No other documents, such as cover letter, will be considered at this phase. To reinforce this procedure, the option to attach a cover letter has been deactivated in the system.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met by clearly indicating:

1. The name of the department or organization where the experience was acquired;
2. The title of the position occupied, group and level, and the period(s) in which you performed the functions (Month-Year to Month-Year); and
3. Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

Mainframe Operations Management directorate is responsible for the overall maintenance and support of mainframes for the Government of Canada. Our team provides day-to-day infrastructure support of IBM and Unisys Mainframes for a variety of clients. Our team members perform a variety of duties, such as installing software, maintaining resource access lists, configuring mainframe connectivity and monitoring system performance.

We are growing our team of results-driven people passionate about making a meaningful contribution to the public service. We are looking at hiring qualified mainframe resources! If you are innovative, action-oriented, adaptable, and love to collaborate, we want to hear from you!

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

The intent of this process is to establish a pool of qualified or partially qualified candidates, which could be used to staff similar positions with different language profiles, security profiles and with different duration of employment at Shared Services Canada.

Once our positions are staffed, this pool will be made available to all other federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) to staff similar positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE

EXPERIENCE FOR STREAM 1: IT TEAM LEADER AND STREAM 2: IT TECHNICAL ADVISOR
EXP1 - Experience in liaising with external partners* or clients** and internal or external stakeholders*** to achieve business outcomes.

Definitions:
* External partner is defined as an entity or group of individuals outside of your organization.
** Client is defined as a user of the systems or software you support.
*** Stakeholder is defined as to any individual or entity who participates or contributes to the achievement of a task or goal.

EXP2 - Experience in providing advice or recommendations to management regarding the design, procurement, implementation or operation of IM/IT infrastructure services.

EXPERIENCE FOR STREAM 2 ONLY: IT TECHNICAL ADVISOR

EXP3 Recent* and significant** experience in one or more of the following system life cycle phases: planning and design*** phase; building and deployment**** phase; operating and maintenance***** phase. Please indicate which of the following areas you have obtained experience:
a) Mainframe Automation (i.e. Control-M, Wily, Strobe, Omegamon or OPCON)
b) Mainframe storage products such as but not limited to : z/OS DFSMS, FDR, DFDSS, TDMF, Tape management systems, Virtual Tape Systems, and BLLIB
c) Mainframe Networks (i.e. TCPIP, VTAM or z/OS IP stacks)
d) Mainframe Monitoring tools such as Operations Sentinel
e) Mainframe Security solutions (i.e. RACF, TSS, ACF2 or LOCUM)
f) Mainframe O/S (i.e. z/OS, z/VM, z/Linux or MCP)
g) JCL (Job Control Language) or WFL (Work Flow Language)
h) Mainframe Messaging and Transaction (i.e. Websphere, CICS, MQ or COMS)
i) Mainframe Capacity and Performance management such as RG Solutions or SMFII
j) Mainframe Print product support utilities (i.e. ARF, SMR/JMR, CA-VIEW, or similar)
k) Mainframe scheduling products such as CA-7 or TWS – Tivoli Workload Scheduler
l) Mainframe Databases (i.e. DB2, IDMS, DMSII)
m) Mainframe Software Configuration Management tools (i.e. CA ENDEVOR, CA HARVEST or similar).
n) Mainframe Change Management tools (i.e. SMART, BMC Remedy, Infoman or similar).
o) Mainframe Performance and Capacity Monitoring tools (i.e. Broadcom MICS, IBM IZDS, SAS and Cognos or similar).

Definitions:
* Recent is defined as experience normally acquired within the last five (5) years.
** Significant is defined as an experience normally associated with the performance of those duties on a regular basis for a period of three (3) or more years.
*** The planning and designing phase is defined as gathering and analyzing business requirements, and translating them into technical requirements and contributing to the development of high-level and detailed designs.
**** The building and deploying phase is defined as installing, configuring, integrating, testing and troubleshooting solutions or services; and onboarding clients
***** The operating and maintaining phase is defined as fulfilling service requests; planning and implementing changes to services; prioritizing, categorizing, investigating, tracking and resolving incidents.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC

As part of SSC’s Official Languages Strategy, supervisory positions in bilingual regions are designated CBC/CBC.

Information on language requirements

COMPETENCIES
STREAM 1: IT TEAM LEADER and STREAM 2: IT TECHNICAL ADVISOR
C1 Initiative
C2 Judgment
C3 Dependability
C4 Effective interpersonal skills

STREAM 1 ONLY: IT TEAM LEADER
C5 Team Leadership

ESSENTIAL ABILITIES
FOR BOTH STREAMS
1. Ability to analyze information and provide solutions to diverse problems
2. Ability to work as part of a team in a dynamic environment with multiple assigned projects and/or tasks
3. Strong client service skills
4. Ability to communicate in writing
5. Ability to communicate orally

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
AEXP1 ITIL Certification

AEXP2 Experience leading a team or supervising staff of at least three (3) persons, including assigning duties to staff.

OPERATIONAL REQUIREMENTS
1. Willingness and ability to work overtime
2. Willingness and ability to work 24/7 on-call status
3. Willingness to work virtually

Conditions of employment

Reliability Status security clearance - Other security clearances may be required depending on the position to be staffed (i.e. Secret security clearance)

• The following may be required for some positions:
o Willingness and ability to work overtime
o Willingness and ability to work 24/7 on-call status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

At SSC, we recognize the importance of learning and support for career development. We strive to meet Canadians’ expectations that we’re on top of the latest trends and technologies. That’s why persons employed with SSC have access to in-house and industry-provided programs and training—so they can learn new skills and develop competencies to help them succeed in their public services careers.

1. Please note that your responses to the screening questionnaire will evaluate your Ability to communicate in writing.

2. Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

3. A best fit interview will be administered to determine the most suitable person for the position to fill. The best fit interview will evaluate the oral communication at the time of appointment.

4. References may be sought

5. Depending on the number of applicants, volume management strategies may be used.

6. Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

7. Foreign educational credentials must be assessed by a recognized credential assessment service. Should you have completed your studies outside of Canada, it is your responsibility to have your certificates and/or your diplomas assessed against Canadian educational standards. You will need to submit proof of education (i.e. degree, diploma, and/or transcripts), when requested. Please visit the Canadian Information Centre for International Credentials (CICIC) site at http://www.cicic.ca/ for more information.

8. Candidates will be asked to provide proof of their education credentials and certifications later in the process.

9. Various assets experiences may be deemed as essential criteria at time of appointment depending on the position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

10. Additional qualifications may be applied/assessed at a later date, depending on the position(s) to be staffed.

11. Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

12. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

13. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

14. Failure to respond to communications may be construed as a withdrawal from this process.

15. Depending on the position being staffed, certain operational requirements and/or conditions of employment could apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.