Administrative Support Assistant - Zero-Emission Vehicles Incentive Programs

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Work environment

Transport Canada is responsible for transportation policies and programs. We promote safe, secure, efficient and environmentally responsible transportation.

Understanding that the higher upfront purchase cost of zero-emission vehicles (ZEVs) can make it more difficult to adopt this clean technology, the Incentives for Zero-Emission Vehicles (iZEV) Program can help to make it more affordable. As an Administrative Support Assistant, you will be directly involved in the delivery of the iZEV program, including:

- Responding to requests for information
- Applying program guidelines when processing claims submitted by dealerships
- Finding solutions to routine problems
- Following up on documentation required for claim processing

Diversity — Count yourself in! ✨
Diversity and inclusion have always been at the core of Transport Canada’s values. Diverse teams bring wide perspectives and creative ideas that benefit our clients, the communities we serve and all of us as colleagues. Be part of an organization that represents and includes the diverse identities, cultures, perspectives, and experiences that make up Canada!

Transport Canada continues its commitment to strengthening diversity, accessibility and inclusion through concrete actions that will reduce assessment biases and barriers and encourage more inclusive hiring practices. For example:

• Merit criteria (qualifications for the position) are established with inclusion in mind
• Assessment tools and methods are evaluated, and potential barriers are identified, removed, or mitigated
• Selection board members are diverse
• Selection board members are trained on unconscious bias via Canada School of Public Service COR120 - Inclusive Hiring Practices for a Diverse Workforce
• Dedicated resource through the “Career Navigator program” to better support Canadian Indigenous applicants when they apply for positions
• Accommodations are made, when required, at each step of the process
• Documentation and communication with applicants will be accessible by default

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE
EX1: Experience providing client services in person, by phone or in writing.
EX2: Experience using word processing (e.g., MS Word) and spreadsheet software programs (e.g., MS Excel).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OPERATIONAL REQUIREMENT
- Willingness and ability to occasionally work overtime.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Bilingual imperative - BBB/BBB
- English or French essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES
C1: Demonstrating integrity and respect.
C2: Thinking things through.
C3: Working effectively with others.
C4: Showing initiative and being action-oriented.

ABILITIES
A1: Ability to work in a fast-paced and high-volume operational environment
A2: Ability to communicate effectively orally
A3: Ability to communicate effectively in writing
A4: Attention to details.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Periodic pulls will be made from this inventory, as job openings become available, and random selection will be used for fairness among all applicants.

If your application is considered, we will communicate with you and a test and/or an interview may be administered, and reference checks may be sought. If you are considered for a bilingual position, second language evaluations will also be administered as needed.

After applying, we ask that you maintain your candidate profile up-to-date and verify your junk mail folder periodically, as we plan to contact applicants primarily by email.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online