Intake Officer, Nursing Services Response Centre (NSRC) Triage Team

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You will be required to complete screening questions as part of your online application. It is your responsibility to provide appropriate examples and sufficient information that illustrate how you meet each qualification. Failing to do so may result in your application being rejected.

The responses to the screening questions WILL be used to assess the ability to communicate effectively in writing.

Persons who are unable to apply on-line or require accommodations must contact the person listed below prior to the closing date.

As announced by the Treasury Board of Canada, Indigenous Services Canada employees are expected to perform their duties from a Government of Canada physical workplace at least 2–3 days each week, or 40–60% of their regular schedule.

Work environment

Indigenous Services Canada (ISC) works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities. The Nursing Services Response Centre (NSRC) is a dedicated and coordinated team of technical contextual experts from a wide range of corporate sectors and programs whose mandate is to deliver comprehensive and reliable responses to the needs of ISC Nurses across Canada.

Intent of the process

The intent of this process is to staff two (2) positions on an indeterminate basis: one (1) English Essential and one (1) Bilingual Imperative (BBB/BBB).

A pool of partially or fully qualified candidates may be established to staff similar or identical positions at Indigenous Services Canada (ISC) with various linguistic profiles and/or requirements as well as tenures and/or the security clearance (reliability or secret), which may vary according to the position being staffed.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma (high school) or an *acceptable combination of education, training and/or experience relevant to thisposition.

*An acceptable combination of education, training and/or experience is defined as:
1. A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma OR
2. Completion of two (2) years of secondary school (high school) AND two (2) years of work experience in a field relevant to the
position.

Degree equivalency

ESSENTIAL EXPERIENCE
Experience in using Microsoft Excel spreadsheets.

Experience in responding to client inquiries.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES
Thinking things through.
Showing initiative and being action-oriented.
Working effectively with others.
Demonstrating integrity and respect.
Dependability.

ABILITIES
Ability to manage and set priorities.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
Experience working in a call centre environment.

Experience working with First Nations, Inuit or Metis.

Experience providing travel coordination services.

ORGANIZATIONAL NEEDS
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disabilities.

OPERATIONAL REQUIREMENTS
May be required to be on call based on operational requirements.
Willingness and ability to work overtime, sometimes on short notice

Conditions of employment

Reliability Status security clearance

Work may be assigned on a rotational basis

Hours of work rotate between 7:00–3:00 and 9:00–5:00 Monday through Friday (variations based on applicable time zones and positions being staffed).

Hours of operations: may include expanded hours of operations to effectively manage workload requirements and level of services being offered by the NSRC.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

All information obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates.

Reference checks may be sought.

An interview will be administered.

Candidates are entitled to participate in the selection process in the official language of their choice.

Successful candidates will have to obtain the required security clearance level prior to being appointed to the position. Personal Information will be required when completing security clearance level documentation.

Successful candidate(s) must meet and maintain the conditions of employment throughout their employment.

Candidates will be required to provide proof of education as part of this selection process. Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Time sensitive correspondence may be transmitted via e-mail and it will be the candidate's responsibility to ensure they check their e-mail regularly. Failure to respond to communications may result in elimination from this process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.