Mediator and Dispute Resolution Officer

Update: *Please note that the closing date has been extended until August 14, 2023.*

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for a chance to make your mark in a small organization that plays a big role in providing justice to Canadians? If so, then consider a career at the Administrative Tribunals Support Service of Canada (ATSSC).

You’ll be able to benefit and learn from being closer to management and having the opportunity to be exposed to a variety of files. We’re also committed to supporting a healthy life-work balance and to creating an inclusive and respectful work environment.

The ATSSC is committed to making real change in our workplace and our society. A change that is consistent with the social expectations to do better, to treat people fairly and with respect and to make a difference. We strive to be an equitable, diverse and inclusive workplace where all employees have a voice and opportunities to contribute to an equitable and inclusive access to justice for all Canadians. We embrace different perspectives, backgrounds and experiences, in hope that it will strengthen collaboration and quality of the services we provide.

You could also benefit from hybrid and flexible forms of work, which may include a combination of on-site work and telework and compressed work schedules (dependent on the position and operational needs).

Bonus point, we have our own internal compensation and benefits Advisors and a dedicated information technology team. What are you waiting for?

Intent of the process

The intent of this advertisement is to staff two (2) positions on an indeterminate basis.

A partially assessed pool will be created and may be used to staff similar positions at an identical or equivalent group and level with various linguistic requirements, tenures, locations or security level within the Administrative Tribunals Support Service of Canada (ATSSC). Federal organizations listed in Schedules I, IV and V of the Financial Administration Act (FAA) may use this selection process to appoint a candidate to a similar position within their organization.

Positions to be filled: 2

Information you must provide

Your résumé.

A covering letter "The candidate MUST provide a cover letter. In this document, you must provide concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications and asset qualifications sections. The screening board cannot make any assumptions about your experience. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating not only that you have the required experience, but how and when it was acquired and ensure that clear and accurate details are provided. The curriculum vitae may be a secondary source to confirm the experience described in the cover letter. Applications that do not clearly demonstrate that the candidate meets the screening criteria will not be given further consideration. *Note that the ability to communicate effectively in writing will be assessed using the answers provided in your cover letter. *"

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1: Graduation with a degree from a recognized post-secondary institution or an acceptable level of education and experience related to the different position of mediator and dispute resolution officer or specialist.

Degree equivalency

EXPERIENCE
EX1: A minimum of 5 years of experience in the field of labour relations or staffing, including the mediation, negotiation, or the investigation of various types of complaints or disputes.

EX2: Experience in negotiating settlements between opposing parties through direct negotiation or mediation.

EX3: Experience in writing reports to management.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES
A1: Ability to work under pressure.
A2: Ability to work independently.
A3: Ability to guide parties in the assessment of alternative settlement options.
A4: Ability to communicate effectively orally.
A5: Ability to communicate effectively in writing.
A6: Ability to develop and maintain harmonious relationships with union or employer stakeholders.
A7: Ability to conduct mediation processes.

COMPETENCIES
C1: Adaptability
C2: Critical Judgement
C3: Assertiveness
C4: Effective interpersonal skills
C5: Reliability
C6: Client service orientation

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
The following criteria may be applied at the screening stage or at a later date.

AED1: Certificate(s) for a minimum of 75 hours of training in Alternative Dispute Resolution (ADR) processes including mediation.

AEX1: Experience in working for a Bargaining Agent.
AEX2: Experience as a key player in collective bargaining.
AEX3: Experience in the delivery of training programs.

ORGANIZATIONAL NEEDS
Employment Equity may be used to address demonstrated under-representation of designated groups (Women, Visible Minorities, Persons with disabilities and Aboriginal peoples).

OPERATIONAL REQUIREMENTS
Must be available to work extended hours on short notice.

Willingness and availability to travel often, including by air.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the other qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some or all of the asset qualifications could be used at any stage of the staffing process.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Applications received by email will not be accepted. If you are a person with disability preventing you from applying on-line, you can contact an Officer at the Federal Public Service Job Advertisement Information Line by calling 1-800-645-5605.

If you have technical difficulties with the GC Jobs website, you can contact the Public Service Commission of Canada's support centre by selecting the "Contact Us" link below, in the left corner of this window, or by calling 1-888-780-4444.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.