Social Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE ENSURE YOU READ THE POSTER THOROUGHLY AS THE INSTRUCTIONS CONTAIN IMPORTANT INFORMATION THAT WILL BE REQUIRED IN THE APPLICATION PROCESS. FAILURE TO READ THE NOTES AND FOLLOW THE INSTRUCTIONS COULD RESULT IN YOUR APPLICATION MISSING CRITICAL INFORMATION THUS PROVIDING FOR INSUFFICIENT INFORMATION FOR THE ASSESSMENT BOARD TO COMPLETE YOUR ASSESSMENT AND RESULTING IN YOUR ELIMINATION FROM THE PROCESS.

When applying to this process, you will be required to answer screening questions with full details in the provided text box. Your details should clearly demonstrate HOW you meet the specified criteria of education and experience, by including when, where and how you obtained the requirement. Please include examples of the functions performed where relevant.

Failure to answer the screening/text questions with sufficient detail may result in your application being rejected from the process.

Persons who are unable to apply on-line or require accommodations must contact the person listed below prior to the closing date.

Your resume will be used as a secondary source of information and must accurately reflect your employment history and support your qualifications. It is therefore inappropriate to only state "refer to resume" in response to screening/text questions.

Intent of the process

The immediate intent of this poster is to staff two (2) indeterminate positions.

The results of this process may be used to staff same or similar English Essential positions with various tenures (acting, assignment/secondment, deployment, term and/or indeterminate) and various security clearance levels within Indigenous Services Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience providing client services either in person, by phone or by email.

Experience working with computerized databases and/ or financial systems.

Experience in providing administrative support.

Experience performing data entry, manipulation, verification or retrieval in an automated system or software such as spreadsheets or databases.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of Microsoft Excel functions.

ABILITIES:
Ability to prepare MS Excel spreadsheets.

Ability to research information, verify data, forecast and prepare specific reports for program analysts.

Ability to manage multiple tasks to meet critical deadlines.

Ability to communicate effectively orally and in writing.

PERSONAL SUITABILITY:
Reliability.

Adaptability.

Initiative.

Teamwork.

Attention to Detail.

Judgement.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience:
Experience working with First Nation clients.
Experience in dealing with internal complex issues with clients.
Experience applying administrative policies, procedures or directives.
Experience in preparing documents in Microsoft Word and presentations in PowerPoint.
Experience generating reports from statistics and/or computer-based statistical systems.

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

OPERATIONAL REQUIREMENTS:
Willingness to travel (including occasional trips overnight), as required.
Willingness to work overtime and variable hours on short notice, as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1) Persons are entitled to participate in the appointment process in the official language of their choice.

2) All communication relating to this process, including email correspondence, telephone conversations, and video conferencing may be used on the assessment of qualifications.

3) An assignment, secondment or acting appointment requires approval of your supervisor.

4) Our intention is to communicate with candidates via email. Candidates should check their email accounts regularly, as there may be new communications regarding this process. Candidates must include a valid email address, and to make sure that this address is functional and
accepts messages from unknown users.

5) Reference checks may be sought.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.