IT Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting your application to this selection process, you will be prompted to answer screening questions concerning the education and experiences requirements listed in the essential qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, how, when and where you acquired these experiences by giving examples. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate as your only answer "please refer to my resume", your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Duties

Join the Canadian Space Agency (CSA) to advance space knowledge!

As an IT Technician, Infrastructure Operations, you will be given the opportunity to:
✔ Provide technical support to customers who are experiencing difficulties, for example with hardware, organizational software, network connectivity, cloud services and peripheral services and IT infrastructure peripheral equipment.

✔ Examine, determine, resolve and document technical issues raised and investigate the causes, as well as the measures taken to resolve customer difficulties, and refer problems to higher level of support, as appropriate.

Work environment

The Canadian Space Agency offers a stimulating, inclusive and diverse work environment.

Our head office, is located in Longueuil and offers employees several benefits, including:
✔ Free parking;
✔ Free access to a complete gymnasium with cardio and weight training equipment, badminton and squash courts, changing rooms, showers, etc;
✔ An Early Childhood Center (CPE) on site;
✔ Access to public transport at the entrance to the site.
✔ Larkin-Kerwin Library located in the CSA

▶ Hybrid work arrangements:
During the COVID-19 pandemic, federal employees demonstrated their ability to adapt to new ways of working both on-site and remotely, while delivering results for Canadians. We have therefore built on this experience and the Canadian Space Agency will adopt a hybrid work style as an integral part of its work environment.

▶ For operational reasons, please note that for positions to be filled, candidates must be willing to work three days a week from the John H. Chapman Space Center, 6767 Route de l'Aéroport, Saint-Hubert, Quebec, J3Y 8Y9.

Intent of the process

The intent of this selection process is to staff three positions on an indeterminate basis.

A pool of qualified candidates will be established to staff similar positions and with various tenures (indeterminate and term (temporary)).

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

🚀 ESSENTIAL QUALIFICATIONS 🚀

- EDUCATION -

• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note: At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

_________________________________________________________________________

- EXPERIENCE -

• Experience in PC support and troubleshooting in Microsoft Windows enterprise environment.development.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

_________________________________________________________________________
- KNOWLEDGE -

• Knowledge of the operation of computers, their software, peripherals and local area networks (LAN) and wide area networks (WAN).
• Knowledge of the Microsoft Operating systems Windows 7 and +

- ABILITIES / SKILLS -

• Client service orientation ;
• Thinking things throught ;
• Working effectively with others;
• Communication.

The following may be applied / assessed at a later date (may be needed for the job)

💻 ASSET QUALIFICATIONS 💻

- EDUCATION -
• Successful completion of a Bachelor’s degree in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed.

- EXPERIENCE -

• Experience of two (2) years or more (continuous or not) in computer support and troubleshooting in a company with 100 or more employees.

_________________________________________________________________________

ORGANIZATIONAL NEEDS

• In our efforts to achieve a representative workforce, and in accordance with the Employment Equity Act, consideration may be given to candidates self-identifying as belonging to one of the following designated groups: Women, Aboriginal people, members of visible minorities and persons with disabilities.

Information on employment equity

Conditions of employment

Reliability Status security clearance - Note: Those selected must meet this condition on appointment and maintain it throughout their tenure in the position.

- OPERATIONAL REQUIREMENTS -
• Willingness to work overtime.
• Willingness and ability to work on a schedule from 8:00 a.m. to 4:00 p.m. or 8:30 a.m. to 4:30 p.m. or 9:00 a.m. to 5:00 p.m.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A variety of assessment methods can be used, such as interviews, written exams, achievement records and references.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

Please note that depending on the number of candidates and current and future needs, we may apply a volume management strategy to determine who will advance to the next stage of the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.