Team Leader, Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

✍How to apply for this job opportunity?

1- Answer the screening questions in the online application system. Your answers must demonstrate how you meet the Education and Experience criteria listed below. These include the Essential Qualifications as well as additional relevant education or experience you may have (other qualifications). Provide concrete examples of your work experience within your answers to the screening questions. Do not simply refer to your resumé.
2- Upload your resumé to the online application system. Your resumé should support your answers to the screening questions, but is not a substitute.
3- Submit your application!

Your application may be used in the assessment of your ability to communicate effectively in writing.

Work environment

In June 2011, Fisheries and Oceans Canada opened the Catch Certification Program's Operations Centre to support Canadian exporters of fish and seafood products affected by the European Union (EU) regulation establishing measures to address illegal, unreported and unregulated (IUU) fishing. The Catch Certification Program has since expanded to deliver certification services to meet other international market access requirements for fisheries products.

In addition to the Catch Certification Program, the Operations Centre provides services for the following:
• Client support services to Canadian fish harvesters for online licensing.
• Permitting services to Canadians wishing to export products derived from marine species listed under CITES (Convention on International Trade in Endangered Species).
• Services to exporters using the eBCD (Electronic Bluefin Tuna Catch Document) system
• Services to Canadians requiring CCAMLR (Convention for the Conservation of Antarctic Marine Living Resources) catch documents to import or export Patagonian toothfish.

Providing client services to the fish and seafood industry often requires quick problem-solving skills to ensure that all products exported are accompanied by the proper documentation and to ensure Canadian exporters are able to meet their trade deadlines. The Operations Centre has various service standards to ensure that all exports conform to international regulations and to minimize the risk of products being detained.

Fisheries operate 24/7 and we provide service to the fish and seafood industry 362 days of the year. Consequently, candidates must be willing to accept shift work. Team leaders must be willing to provide on call support to scheduled Client Service Officers on weekends and holidays occasionally. Positions being staffed through this process will be on rotating shifts between 8:00 AM AST and 8:00 PM AST.

The Catch Certification Program is looking for candidates that are focused on client services and who want to become part of a dynamic team. The Team Leader of Operations will supervise a team of Client Service Representatives while working in a communications centre environment where they provide client support related to multiple Fisheries and Oceans Programs. The work environment will be attractive to people who are: highly motivated; eager for opportunities to learn; quality-oriented; customer focused; able to thrive in a fast-paced, high-volume environment.

This position may require the use of a headset for prolonged periods, working in an environment that contains background noise and constant exposure to a computer screen. Work conditions require adapting to change, dealing with stress, and dealing with potentially difficult clients.

Please note that the Catch Certification Program’s Operations Centre is located in Tignish, Prince Edward Island. Applicants applying to work in Prince Edward Island are encouraged to apply only if they are willing and able to work in or relocate to this location.

Intent of the process

👋 The intent of the process is to fill 3 positions in Tignish, Prince Edward Island. This process could also be used to fill positions located in Ottawa, Ontario in the future. We also want to create a pool of qualified candidates which may be used to fill identical or similar positions with various tenures and linguistic requirements within Fisheries and Oceans Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- A secondary diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
- Experience in providing services in a client service environment*.
- Experience in working with various computer software including Microsoft Office applications (Word, Excel, PowerPoint).
- Experience in coordinating day to day operations in a client service environment such as: scheduling work shifts, assigning tasks or providing guidance to staff.
- Experience in providing advice and interpretation of requirements related to policies, regulations or directives to external groups or individuals.

*Providing services in a client environment is defined as processing enquiries from the public or target audience. Services to clients must include a “two-way” dialogue, for example: troubleshooting; interpreting services, programs, policies or processes for clients; or analysing information to provide recommendations or solutions.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:
- Post-secondary or higher diploma with an acceptable specialization in a discipline related to the position.

Degree equivalency

ASSET EXPERIENCE:
- Experience in providing client services to meet fisheries or aquaculture licensing, certification or export requirements.
- Experience in developing training programs.
- Experience in delivering training or coaching to individual.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

KNOWLEDGE:
- Knowledge of the European Union Illegal, Unreported and Unregulated fishing regulations.
- Knowledge of the role of Fisheries and Oceans Canada, particularly as it pertains to commercial fishing in Canada.

KEY LEADERSHIP COMPETENCIES:
- Create vision and strategy
- Mobilize people
- Uphold integrity and respect
- Collaborate with partners and stakeholders
- Promote innovation and guide change
- Achieve results

PERSONAL SUITABILITY:
- Client service oriented
- Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
- Be willing and able to travel occasionally and within Canada.

Conditions of employment

Reliability Status security clearance

CONDITIONS OF EMPLOYMENT:
- Be willing and able to work on shifts, also occasionally on Statutory Holidays and weekends.
- Be willing and able to work overtime as required, including performing on-call duties.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. The “Other Qualifications” may be used in conjunction with other volume management strategies that can be applied at any stage in the selection process.

Candidates may be assessed using various methods, such as, but not limited to: written exam, interview (traditional or asynchronous), simulation exercise and/or reference checks.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.