Accommodations Services Officer

Important messages

As the Financial Consumer Agency of Canada (FCAC) is committed to conducting inclusive and barrier-free staffing processes, if you have a functional limitation or a disability that may impact your performance at any steps of the process, such as when submitting your application online, completing an exam or a written exercise or participating in an interview, you may request an accommodation.

Assessment accommodations are designed to remove obstacles without altering the qualification being assessed, and to allow candidates to fully demonstrate their abilities. Should you be invited to participate in an exam, a written exercise, or an interview, you will receive an e-mail including additional information on the assessment format so that you can determine if you may require an accommodation. All information received will be confidential.

If you require accommodation, support in completing and submitting your application, or if you are unable to apply online, please make your request as soon as possible to the address listed below under "Contact information" prior to the closing date of this employment opportunity. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Duties

Administrative professionals at FCAC play an important role in supporting key Agency activities. FCAC is looking for dynamic and client service-oriented individuals to join the Corporate Services Administration Services Team. Working as the Accommodations Services Officer you will be responsible for the coordination, planning, implementation and provision of operational services to FCAC employees in the areas of security, facilities, accommodations, telecommunications, materiel management, and administrative services.

**This position is classified at the RE-03 level, which is equivalent to the groups and levels identified above.

Work environment

The Financial Consumer Agency of Canada (FCAC) is a separate agency established in 2001 to protect consumers by supervising federally regulated financial entities and strengthening the financial literacy of Canadians. Today’s financial marketplace is complex, global and constantly in flux. Likewise, FCAC must be innovative and agile to remain a trusted authority in financial consumer protection.

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalencies noted above and we offer the same pension as the core public administration. In addition, as an FCAC employee, you will benefit from:

• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid workplace with options for telework*;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

*The designated workplace for this position is downtown Ottawa (Ontario). This position will require the incumbent to work in the office at least 3 days per week.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff one (1) position on an indeterminate (permanent) basis.

Preference may be given to candidates from one or more of the Employment Equity groups : Aboriginals, Persons with Disabilities and Visible Minorities.

This process may be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

How to Apply:

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

In order to be considered, your responses to the screening questions must clearly explain how you meet the essential education and experience requirements otherwise you will not be screened into the next phase of the process. Candidates will not be contacted to seek missing or incomplete information. Provide specific and concrete examples of your work history as it relates to each essential experience requirement and any applicable assets. Really focus on what you did! Your résumé will be used to validate your examples.


A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience planning, coordinating office moves or construction projects;

Experience planning and implementing a physical security program;

Experience conducting asset disposal;

Experience developing and coordinating departmental emergency procedures as well as leading a departmental emergency response team;

Experience in providing policy interpretation and recommendations to management; and

Experience dealing with internal and/or external clients or stakeholders.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience coordinating with central agencies, property building management, and other internal and external service providers with regards to accommodation requests.

Experience with disposal of assets using GCSurplus.

Experience in supervising employees; and,

Experience in working in facilities management and real property field.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
Try the self-assessment tests for written expression and reading comprehension and get an idea if you would meet our requirements on official languages: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html (Please copy and paste this link into your Internet browser).

Information on language requirements

Knowledge of Material Management Policy.

Knowledge of Government Security Policy.

Knowledge of Government of Canada policies or directives related to accommodations or facilities management.

Demonstrating integrity and respect;

Thinking things through;

Working effectively with others;

Showing initiative and being action oriented;

Ability to communicate effectively in writing;

Ability to communicate effectively verbally.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: Aboriginal peoples; visible minorities; persons with disabilities.

Willingness and ability to lift and move boxes, furniture, and equipment up to 75 pounds.

Willingness and ability to work overtime based on operational needs.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of emails). Failure to respond to communications may be construed as a withdrawal from this process.

Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience. Candidates must meet all of the essential qualifications to be appointed; however, one or more asset qualification may be invoked at any stage of the process.

If you are a Public Servant, please identify clearly your Personal Record Identifier (PRI), your substantive group and level and your employment status on your resume and/or application form.

Various assessment tools may be used in this selection process. All correspondence or interactions throughout the process may be subject to evaluation.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates invited to an interview will be required to provide proof of Canadian citizenship and proof of their education credentials, in the form of a diploma or official transcript (original documents only). If you were educated outside of Canada, you must have your certificates or diplomas assessed against Canadian education standards. For more information, please click on “Degree equivalency” in the Education section above.

Shortlisting - one of the HR strategies that we practice is shortlisting. We may not be assessing all candidates that meet the qualifications, only those that best meet the qualifications and operational needs.

Throughout the selection process, it is your responsibility to make yourself available for all assessment dates for which you are invited. If you fail to attend any of the scheduled assessments without a justifiable reason, we will not be able to assess your qualifications which may result in your elimination from this process. This also applies to responding to invitations within the allotted timeframe.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.