Client Service Advisor

Update: 🚨Closing date has been amended to July 18, 2023.

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Duties

The Translation Bureau is a special operating agency that supports the Government of Canada in its efforts to serve Canadians in both official languages, foreign languages and Indigenous languages. The Translation Bureau’s Request Processing Centre has over 80 client advisors who manage the processing of translation requests, including Secret documents on a variety of topics of high importance to the government.

Main duties
• Analyze service requests and communicate with clients to confirm the nature of their request, specify their expectations and establish the project conditions.
• Distribute the work and identify the appropriate internal and external resources to effectively meet client needs within a reasonable timeframe.
• Prepare invoices for client service requests in a timely manner in accordance with operational policy and procedures.
• Manage translation projects.
• Prepare estimates.


The Bureau is looking for motivated individuals with a keen sense of client service and initiative who enjoy working in an operational workplace with frequent tight deadlines and changing priorities. Do not hesitate to express your interest.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies, and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, our approach to inclusion is simple: we are committed to achieving a competent and representative workforce that reflects the diversity of the Canadian population we serve, and strive to create a welcoming, respectful, and inclusive environment that enables collaboration and innovation. When you succeed, we all succeed.

The Translation Bureau acts as a Special Operating Agency within Public Services and Procurement Canada. Its mandate is to provide quality linguistic services in support of Parliament and federal departments and agencies. Translation, interpretation, and terminology services in both official languages, in sign languages and in more than 100 Aboriginal and foreign languages are at the heart of its activities. In carrying out its mandate, the Translation Bureau focuses on the adoption of innovative practices.

Intent of the process

The intent of this process is to staff 10 positions on various tenures. A pool of fully or partially qualified candidates may be established to staff similar or identical positions within Public Services and Procurement Canada across Canada, with various language requirements and tenures.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

✅𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡

⤇ A secondary school diploma or employer-approved alternatives (see Note 1).
Notes:
The employer-approved alternatives to a secondary school diploma are:
A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
An acceptable combination of education, training and/or experience.

Degree equivalency

✅𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘

𝗘𝗫𝟭 - Significant* experience in providing billable services to a clientele involving assessment of workload associated with the request and negotiation of production schedules.
𝗘𝗫𝟮 - Project management experience, as a lead, involving planning and monitoring of various delivery stages.

🚨 𝗗𝗘𝗙𝗜𝗡𝗜𝗧𝗜𝗢𝗡𝗦:
* Significant criteria will be assessed according to the depth, breadth and diversity of the acquired experience.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

✅𝗔𝗦𝗦𝗘𝗧 𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡

⤇ Degree from a recognized post-secondary institution

Degree equivalency

✅𝗔𝗦𝗦𝗘𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘

⤇ Work experience in a field related to the provision of language services

✅𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦

⤇ Be willing and able to work overtime occasionally on short notice.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

✅𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦

𝗖𝟭 - Client service competency – Level 1: Delivers high-quality client service: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
𝗖𝟮 - Demonstrate integrity and respect
𝗖𝟯 - Working effectively with others
𝗖𝟰 - Show initiative and be action-oriented
𝗖𝟱 - Judgement


✅𝗘𝗦𝗦𝗘𝗡𝗧𝗜𝗔𝗟 𝗔𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦

𝗔𝟭 - Effective communication (written and oral)
𝗔𝟮 - Ability to handle stressful situations and work under pressure
𝗔𝟯 - Ability to use technology

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Secret security clearance

Tests

PSEE - Test of Judgement UIT

Applicants must complete the Public Service Entrance Exam: Test of Judgement Unsupervised Internet Test as part of the screening for this selection process. This test assesses the judgement required for solving problems in work-related situations. You will have 75 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Public Service Entrance Exam - Test of Judgement Unsupervised Internet Test

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

NOTE:

1) When you apply, you must demonstrate how you meet the education and experience requirements, as well as the assets, by answering the online screening questions. It is not enough to indicate that you meet the qualifications or to provide a list of past or current responsibilities. You must indicate how, when and where you acquired these qualifications by providing concrete examples. The résumé will only be used to confirm the information provided. If the demonstration of your experience is not explicit enough, your application may be screened out.



2) Please note that screening may be based on pre-selected assets based on operational requirements.


3) Random or top-down selection, as well as any other posted merit criteria may be used to determine who will advance to the next stage of the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.