Director General, Program and Policy Innovation

Important messages

As the Financial Consumer Agency of Canada (FCAC) is committed to conducting inclusive and barrier-free staffing processes, if you have a functional limitation or a disability that may impact your performance at any steps of the process, such as when submitting your application online, completing an exam or a written exercise or participating in an interview, you may request an accommodation.

Assessment accommodations are designed to remove obstacles without altering the qualifications being assessed, and to allow candidates to fully demonstrate their abilities. Should you be invited to participate in an exam, a written exercise, or an interview, you will receive an e-mail including additional information on the assessment format so that you can determine if you may require an accommodation. All information received will be confidential.

If you require accommodation, support in completing and submitting your application, or if you are unable to apply online, please make your request as soon as possible to the address listed below under "Contact information" prior to the closing date of this employment opportunity. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Duties

Reporting to the Deputy Commissioner, Research, Policy and Education, the Director General, Program and Policy Innovation provides executive leadership, oversight and direction to the development and ongoing renewal of the Agency’s strategic policy research and innovation functions, as well as to the development and ongoing assessment of innovative programs and partnerships designed to strengthen the financial literacy of Canadians and advance financial consumer protection.

As a member of the Branch and Agency’s leadership team, the Director General, Program and Policy Innovation actively leads or participates in the setting of plans, priorities and articulating opportunities, and advances progress towards the attainment of strategic objectives and priorities.

Work environment

The Financial Consumer Agency of Canada (FCAC) is a separate agency established in 2001 to protect consumers by supervising federally regulated financial entities and strengthening the financial literacy of Canadians. Today’s financial marketplace is complex, global and constantly in flux. Likewise, FCAC must be innovative and agile to remain a trusted authority in financial consumer protection.

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalencies noted above and we offer the same pension as the core public administration. In addition, as an FCAC employee, you will benefit from:

• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid workplace with options for telework*;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

*This position is located in downtown Ottawa. However, teleworking is available in accordance with FCAC's Policy on Flexible Work Arrangements and Telework. Relocation assistance may be offered in accordance with FCAC's protocol.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff one (1) position with a language requirement of bilingual imperative CBC/CBC on an indeterminate basis. However, in the event where the candidate does not meet the official language proficiency, a bilingual non-imperative appointment may be considered.

A pool of qualified candidates may be established and may be used to staff similar or identical positions within FCAC with various linguistic profiles and requirements, various security profiles, and various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "Please clearly indicate how you meet each of the education and experience requirements of the position."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree* from a recognized post-secondary institution in a specialization relevant to the position or an acceptable combination of education, training and/or experience.

* The term “degree” refers to a baccalaureate or a higher-level degree, as established by educational authorities.

Degree equivalency

Significant (1*) experience managing financial (2*) and human resources (3*).

Significant (1*) experience providing strategic advice and insights to senior executive management on matters related to supervisory and consumer protection issues or evidence-based program and policy innovation.

Significant (1*) experience developing and maintaining strategic senior-level relationships with various internal and external stakeholders (4*).

Significant (1*) experience leading policy development, analysis and evaluation relating to regulatory, supervisory, social, or economic policies and programs.


DEFINITIONS

(1*) Significant experience is defined as the depth and breadth of the experience normally associated with having performed a broad range of complex related activities.
(2*) Managing financial resources is defined as overseeing financial resources and being responsible for sound financial planning, forecasting and reporting. Applicants must also indicate the size of the budget they managed directly.
(3*) Managing human resources is defined as directing or overseeing people/staff, including employee performance management, assignment of work, workload management, leading and directing a team through the setting of priorities, developing or contributing to the development of staffing plans. Applicants must indicate the number of employees they supervised directly.
(4*) Various internal and external stakeholders includes a variety of senior-level relationships within federal or provincial and territorial regulators, within regulated entities, other federal, provincial, and territorial government departments, consumer groups, researchers and academics, industry associations or international agencies/regulators.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Graduate degree or other advanced degree or qualification from a recognized post-secondary institution.

Degree equivalency

Experience developing funding programs, including grants and contributions programs.

Knowledge of consumer finance research.

Knowledge of research methods, analysis and evaluation paradigms.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Try the self-assessment tests for written expression and reading comprehension and get an idea if you would meet our requirements on official languages: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html (Please copy and paste this link into your Internet browser).

Information on language requirements

Knowledge of the concepts, practices, and principles associated with policy and program research and analysis, evidence-based policy development and methods for the evaluation of policy and program outcomes.

Knowledge of trends and emerging issues in the financial sector.

Knowledge of the mandate and activities of the Financial Consumer Agency of Canada and the legislative framework in which it operates.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Create Vision and Strategy

Mobilize People

Uphold Integrity and Respect

Collaborate with Partners and Stakeholders

Promote Innovation and Guide Change

Achieve Results

Further information on the Executive Key Leadership Competencies can be found by copying and pasting the following link: https://www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile/examples-effective-ineffective-behaviours.html

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Willingness and ability to work overtime based on operational needs.

Willingness and ability to travel, domestically and internationally.

Conditions of employment

Secret security clearance

Other information

Only applications submitted online will be accepted. However, persons with disabilities preventing them from applying on-line are asked to contact the email referenced below under "Contact Information".

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts emails from unknown users (some email systems block these types of emails). Failure to respond to communications may be construed as a withdrawal from this process.

Indeterminate employees who are substantively at the EX-03 group and level may be considered for deployment.

Second language evaluations will take place between July 17, 2023 to August 21, 2023.

Interviews will take place the week of September 11, 2023.

Reference checks will be conducted.

Performance agreements and talent management results may be used in the process.

Shortlisting - one of the HR strategies that we practice is shortlisting. We may not be assessing all candidates that meet the qualifications, only those that best meet the qualifications and operational needs.

Candidates must meet all of the essential qualifications to be appointed; however, one or more asset qualification may be invoked at any stage of the process.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates or diplomas assessed against Canadian education standards. For more information, please click on “Degree equivalency” in the Education section above.

Throughout the selection process, it is your responsibility to make yourself available for all assessment dates for which you are invited. If you fail to attend any of the scheduled assessments without a justifiable reason, we will not be able to assess your qualifications which may result in your elimination from this process. This also applies to responding to invitations within the allotted timeframe.

Candidates are entitled to participate in the appointment process in the official language of their choice. Candidates are asked to indicate their preferred official language in their application.

All correspondence or interactions throughout the process may be subject to evaluation.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.