Junior Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please see Intent of the process and Organizational Needs.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Work environment

Please be advised this process will be used to staff positions in the new department of Indigenous Services Canada. The creation of Indigenous Services Canada is an important development in our renewed relationship with Indigenous peoples. These structural changes will allow our government to work more effectively with Indigenous partners to provide services that improve people’s day-to-day quality of life.

Indigenous Services Canada (ISC) works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The federal public service has adopted a common hybrid work model that will see employees work on site at least 2–3 days each week, or 40–60% of their regular schedule. Hybrid work is the future of the public service. A common hybrid work model will ensure coherence and equity across the federal government, providing public servants with regular opportunities to work with colleagues and partners in service to Canadians, while still having flexibility to work off site. This new model will apply to all of the core public administration.

Intent of the process

The intent is to staff this position via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

A pool of qualified candidates will be established and may be used to staff similar term and/or permanent positions, actings, assignments/secondments, or deployments only in Saskatchewan.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or employer-approved alternative

Note:
The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma
o An acceptable combination of education, training and/or experience

Degree equivalency

Experience:
• Significant* experience reviewing and processing submissions or requests against relevant policies or guidelines
• Experience providing frontline client services

*Significant is defined as at least one year of experience

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
• Aboriginal Cultural Competency
• Communication (oral)
• Communication (written)
• Attention to Detail
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented
• Ability to work effectively with First Nations, Inuit or Métis

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
• Experience preparing written documents such as proposals or briefing notes or business plans
• Proficiency with two or more of the following systems: SAP, MTRS, HICPS
• Experience coordinating administration of benefits with the Jordan’s Principle initiative
• Experience coordinating administration of benefits with the Non-Insured Health Benefits Program
• Experience researching and analyzing information to provide recommendations to leadership on policy or program or client-service related issues
• Experience working in a call-centre environment

Organizational Need:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

Conditions of employment

Condition(s) of Employment:
• Reliability Security Clearance
• Willingness and ability to work over-time, sometimes on short notice

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Based on the hiring division’s needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied at any stage during the assessment and/or selection of candidates.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Candidates must ensure that they are available for any testing or interviews required. Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates must meet the essential qualifications and conditions of employment to be appointed to a position. Candidates may be required to meet the asset qualifications, the operational requirements and/or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates may be contacted and assessed against these criteria at any time during this process.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Candidates will be asked to provide proof of Canadian citizenship.

Should you be an employee of the public service, please identify clearly your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or CV.

If you do not respond to our communications we will interpret this as your withdrawal from the process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.