Field Complaint Analyst /Defect Investigator - Automotive

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only on-line applications will be accepted. All job applications must be submitted through the Public Service Resourcing System (PSRS).

You will be required to demonstrate the Essential Qualifications (Education and Experience) and Asset qualifications (if applicable) for the initial screening by answering online screening questions and on your résumé. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. You must clearly demonstrate when, where, and how the qualification was met through substantiation by concrete examples. Information on your education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the required format may result in your application being rejected from this process.

COMMUNICATION
All information pertaining to the invitation to tests or interviews will be sent by e-mail. Candidates who participate in this selection process must include an electronic e-mail address which accepts e-mails from unknown users (some e-mail systems block this kind of e-mail). THEREFORE, IT IS YOUR RESPONSIBILITY TO VERIFY YOUR E-MAIL AND/OR PSRS ACCOUNT ON A REGULAR BASIS FOR NEW COMMUNICATION REGARDING THIS SELECTION PROCESS.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Duties

Duties
-Working in the field following up with the public, interviewing callers and rigorously documenting their complaint about a vehicle, child car seat or tires. Following up with consumers by phone or email.

-Performing research into potential vehicle and equipment safety defect issues documenting and findings.

-When required, supporting inspectors in their investigations.

-Establishing the foundations for investigations into alleged or suspected safety-related defects associated with the design, construction or functioning of motor vehicles, tires or child car seats; keeps companies and the department informed of the development and progress of defect investigations; and brings new major safety concerns to management’s attention in a timely manner so that the department can take appropriate risk mitigation actions.

-Promoting compliance with the Motor Vehicle Safety Act by providing clarification on the regulatory requirements to companies; and providing expert advice on motor vehicle safety issues to manufacturers and importers, departmental officials, other federal and provincial government departments, safety standards organizations, foreign regulatory authorities, law enforcement agencies, public interest groups, and members of the public.

For more information on Transport Canada’s motor vehicle safety defect investigations and recalls program, please consult the following web pages: www.tc.gc.ca/recalls and https://www.tc.gc.ca/eng/motorvehiclesafety/tp-tp12957-menu-173.htm.

Work environment

Better than being a CSI, become a VSI (a Vehicle Safety Investigator)!

Work environment
Transport Canada’s mission is to promote a safe and secure, efficient and environmentally responsible transportation system for Canadians, including regulating the manufacture and importation of vehicles, tires and child car seats to reduce the risk of deaths and injuries.

We are looking to staff the position of Field Complaint Analyst / Defect Investigator - Automotive. The position will entail working remotely in a hybrid work arrangement, performing field work documenting alleged safety related defects with motor vehicles and equipment.

Investigation findings are prepared and shared with the Defect Investigations and Recalls Division who is based at the Motor Vehicle Safety Investigation Lab, a state-of-the-art, best-kept-secret facility. The lab is located in the National Capital Region’s Gatineau (Hull sector).

You will work closely with road safety partners, consumers, dealers, manufacturers, forensic scientists and others and will conduct field investigations into alleged or suspected safety-related defects associated with the design, construction or functioning of vehicles, tires or child car seats. You will be working remotely in the Province of British Columbia with the majority of files taking place in the greater Vancouver area.

You are passionate about cars and other vehicles, you will enjoy working on our team, making a difference to the safety of Canadians on the road!

If you’re a motivated and looking for an exciting new opportunity, we invite you to apply!

For more information on Transport Canada’s motor vehicle safety defect investigations and recalls program, please consult the following web pages: www.tc.gc.ca/recalls and https://www.tc.gc.ca/eng/motorvehiclesafety/tp-tp12957-menu-173.htm.

Intent of the process

A pool of essentially and/or partially qualified candidates may be established within Transport Canada and may be used to staff similar positions with various tenures (including indeterminate/term/assignment/secondment/acting/deployment) and/or various linguistic requirements (bilingual imperative CCC/CCC, CBC/CBC or BBB/BBB, and English essential) and/or various security profiles (reliability, secret).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
ED: A secondary school diploma or acceptable combination of education, training and/or related experience.

Degree equivalency

Experience
EX1: Recent* experience in conducting field investigations, documenting vehicles, collisions, incident scenes or consumer products.

*"Recent" experience means experience acquired within the past five years.

EX2: Recent* and significant** experience in the automotive or other similar technical fields.

*"Recent" experience means experience acquired within the past five years.
** “Significant” experience means three or more years of relevant experience.

EX3: Experience taking photographs for the purposes of documenting and analysis.

EX4: Experience dealing with consumers.

EX5: Experience liaising with and providing guidance to partners and industry.

EX6: Experience writing documents or technical reports.

EX7: Experience reviewing and analysing technical documents/information such as, but not limited to, technical service bulletins, customer satisfaction programs, warranty, field reports, etc.

EX8: Experience with Microsoft Office (Word, Outlook, Excel).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education
AED: Three-year program at an Institute of Technology specializing in mechanical engineering or automotive technology, or equivalent.
Licensed as an automotive technician in a Canadian Province or Territory.
Training in a field related to the position such as, but not limited to field investigations.

Degree equivalency

Experience
AEX1: Experience working in a regulatory oversight program.

AEX2: Experience working in collaboration with the police or other law enforcement agencies.

AEX3: Experience handling consumer complaints.

AEX4: Experience in driving a vehicle equipped with a manual transmission.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge
K1: Knowledge of general automotive vehicle systems.
K2: Knowledge of forensics and the principles of investigation and documentation techniques.

Abilities
AB1: Ability to communicate effectively orally.
AB2: Ability to communicate effectively in writing.
AB3: Ability to write technical reports.
AB4: Ability to plan, prioritize and organize work.
AB5: Ability to effectively analyze complex technical problems.
AB6: Ability to document and to prepare clear and pertinent photographic evidence of potential safety defects.

Personal suitabilities
PS1: Effective interpersonal relationships.
PS2: Dependability
PS3: Thinking things through
PS4: Judgment
PS5: Impartiality
PS6: Discretion
PS7: Demonstrating integrity and respect
PS8: Showing initiative and being action – oriented.

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge
AK1: Knowledge of the Motor Vehicle Safety Act and its ensuing regulations and safety standards.
AK2: Knowledge of the Transport Canada Motor Vehicle Safety Oversight Program.

Personal suitability
APS1: Enthusiasm and interest in automotive technology.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.