IT Technical Advisor / Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada (SSC) is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to SSC? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada (SSC) is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

SSC is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community.

SSC has several networks within its Diversity community that promote equality in the workplace and help build a culture of mutual respect. The Diversity community explores ways to increase employee engagement on issues that affect the equity seeking groups. The following networks provide members with a safe place to connect, discuss common issues, exchange information and voice concerns:
- Indigenous Circle
- Black Employees Network
- Persons with Disabilities Network
- Pride Network
- Visible Minorities Network
- Women’s Network

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions within Shared Services Canada in various locations across Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
The minimum standard is:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES:
BOTH STREAMS
EX1: Experience in providing IM/IT advice and guidance to various audiences such as management (Managers and above), and or colleagues or clients.
EX2: Experience leading and/or contributing to the development and/or delivery of an IM/IT project, initiative, function or service.
EX3: Experience working collaboratively with multi-disciplinary teams and or stakeholders on IM/IT complex* projects.
EX4: Experience in producing solution documentation.
Definition:
*Complex is defined as involving at least two (2) of the following characteristics: multiple phases with concurrent activities, having a high impact to the client, high technology risks, high media visibility, involving more than one program or department or involving multiple partners and/or stakeholders.

STREAM 1 (Team Leader) ONLY
EX5: Experience in the supervision and/or providing direction, prioritization and assessment of work of contractors and/or employees.

STREAM 2 (IT Technical Advisor) ONLY
EX6: Experience in gathering and analyzing IM/IT client business requirements.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCES:
AE1: Experience providing technical analysis, advice, recommendations and/or support in an IM/IT infrastructure and/or Operations environment.
AE2: Experience providing technical support in the implementation of IT infrastructure components such as those required for LAN/MAN/WAN/Cabling environments
AE3: Experience configuring, supporting and maintaining at least two of the following networking technologies: routers, managed switches, VPNs and/or remote access components, firewalls and proxies, VoIP or WiFi devices.
AE4: Experience leading and/or supporting IT projects in a multi-disciplinary team environment.
AE5: Experience capturing business requirements in the form of user stories, briefing notes, workflow diagrams and/or documentation artifacts.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, English Essential, Bilingual Non-Imperative

*As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

ABILITIES:
AB1: Ability to prioritize, plan, organize and lead multiple initiatives or projects.
AB2: Ability to work in a fast-paced environment and meet deadlines.
AB3: Ability to communicate effectively in writing.
AB4: Ability to communicate effectively orally.

PERSONAL SUITABILITY:
PS1: Analytical Thinking
PS2: Teamwork
PS3: Client Service Orientation
PS4: Creative Thinking

The following may be applied / assessed at a later date (may be needed for the job)

ASSET KNOWLEDGE:
AK1: Knowledge of IT Project Management standards and best practices.

Conditions of employment

Various security requirements.

Note: The level of security required will vary according to the position to be staffed:

Top Secret clearance
Secret clearance
Reliability clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse and representative workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women. To self-declare, please complete the EE section in your application.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

The Government of Canada Workplace Accessibility Passport helps federal public service employees get the tools, supports and measures they need to perform at their best and succeed in the workplace. It is a tool that allows employees to document their workplace barriers and accommodation needs. It promotes collaboration between an employee and their manager to address barriers and implement the solutions needed to ensure that employees are equipped to succeed on the job, no matter where their duties are performed. SSC is proud to be one of the first in government to offer the Accessibility Passport to its employees.

(https://www.canada.ca/en/government/publicservice/wellness-inclusion-diversity-public-service/diversity-inclusion-public-service/accessibility-public-service/government-canada-workplace-accessibility-passport.html)

WHEN YOU APPLY:

▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.