Detachment Services Assistant

Update: Change to closing date. Closing date: 27 June 2023 - 23:59, Pacific Time.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications.

Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:

1 - Name of the department or organization where the experience was acquired;

2 - Title of the position occupied; and

3 - Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.

Your application must adhere to the stipulated format.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

The Competency “ability to communicate effectively in writing” will be assessed through the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Duties

A Detachment Support Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Work environment

The Rocky Mountain House RCMP Detachment is looking for motivated and industrious individuals to be a part of a team of support personnel who directly impact the public and regular members who work in frontline policing.

Detachment Service Assistants positions require the ability to think things through to problem solve, anticipate needs, stay current with applicable policies and procedures as well as be adaptable in an ever-changing work environment. The nature of your duties will be a combination of repetitive and varied, and be suited to an applicant comfortable multitasking in a fast paced, often loud, demanding environment.

Intent of the process

The intent of this process is to staff two (2) permanent positions in Rocky Mountain House, Alberta. 

A pool of qualified candidates may be established and used to staff similar permanent and/or temporary vacancies. 

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process. 

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.1

1 Proof of education will be required prior to appointment.

Degree equivalency

EXPERIENCE
• Experience providing service to internal or external clients / general public, via telephone or in person.
• Experience in the provision of administrative support services including two of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
• Experience in using computer applications including two of the following: databases, email, spreadsheets, and word processing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE
• Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).
• Experience working in a fast paced, demanding environment.
• Experience working in a law enforcement and/or legal environment.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES AND SKILLS
• Effective oral communication.
• Effective written communication.
• Ability to prioritize work to meet deadlines.

PERSONAL SUITABILITY
• Working effectively with others.
• Thinking things through.
• Showing initiative.
• Attention to detail.
• Dependability.

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
• Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime, if required.
• Willingness and ability to obtain and maintain a valid driver’s licence or have personal mobility to the degree normally associated with a driver's licence.

Conditions of employment

• RCMP Enhanced Reliability Status security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Candidates must meet all the essential qualifications to be appointed to a position.

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Volume Management strategies may be used.

Should there be a large number of applicants, please note that asset qualifications could be invoked.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A cut-off score may be used in the determination of those to be given further consideration in the assessment process.

Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.