Operational Administrative Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Although flexible work arrangements (variable work week, flexible start and end times) may be considered, full time virtual work is not being supported by management at this time.

Work environment

The Royal Canadian Mounted Police (RCMP) is more than just Canada's national police service. We have been part of the fabric of Canada since 1873 – almost 150 years. We are one of only a few police services recognized around the world for both our policing excellence and our image – the "Mountie".

Over the last century-and-a-half, we have grown and evolved with and for Canadians. The result is a more modern, diverse and inclusive RCMP that serves with honour and pride to keep Canadians safe. Vision150: https://www.rcmp-grc.gc.ca/vision150/index-eng.htm

Intent of the process

The intent of this process is to create a pool of qualified candidates to staff a position/positions of various tenures. This pool of candidates may be established to staff same or similar positions at various locations.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives (see Note 1).
Notes:
1. The employer-approved alternatives to two years of secondary school are:
- A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
- An acceptable combination of education, training and/or experience.
Candidates who meet either of the following criteria must be accepted as meeting the two years of secondary school requirement:
a. Candidates who have achieved a satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
b. Candidates who have been appointed or deployed for an indeterminate period to a position in the CR classification.
The opportunity to be assessed by at least one of the two employer-approved alternatives must be offered to candidates who have not previously met the two years of secondary school requirement.

2. Merely proofreading one’s own typing work to ensure accurate copy is not sufficient to warrant the use of a grammar spelling and punctuation qualification.

3. The Public Service Commission Grammar, Spelling and Punctuation Test (GSPAT) or a review of the candidates’ experience must be used to assess proficiency in the correction of errors in grammar, spelling and punctuation.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to use reasoning skills to problem solve
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to interpret written documents.

Effective interpersonal relations
Client service orientation
Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Experience performing various clerical tasks.
Experience maintaining an electronic database.
Experience using word processing software, for example Microsoft Word.
Experience using spreadsheet software, for example Microsoft Excel.
Experience using a financial database, for example SAP (Systems, Applications & Products) or TEAM
Experience working with financial information
Experience transcribing
Experience in procurement of goods and/or services in an office environment
Experience working in a law enforcement environment
Experience using Police Reporting and Occurrence System (PROS)
Experience using Canadian Police Information Centre (CPIC)
Experience using Evidence and Reports (E&R)
Experience using HRMIS beyond self-service

Willingness and ability to travel
Willingness and ability to work overtime
Willingness and ability to work in person at the office where the position is located
Ability to lift up to 20 lb. (approx. 9 kg) on a regular basis
A valid full driver’s licence

Conditions of employment

RCMP Top Secret Security Clearance
Willingness and ability to travel
Willingness and ability to work overtime
Ability to lift up to 20 lb. (approx. 9 kg) on a regular basis
A valid full driver’s licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:
- modification of your application/resume at any time BEFORE the closing date,
- responding to screening questions which will highlight your qualifications to the hiring manager,
- verification of the status of your application and notification(s), at any time, and
- electronic notification of assessment details and results.

People who are unable to apply on-line must contact our office via the email listed below prior to the closing date.

Original proof of your education will be requested and must be provided during the selection process in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel expenses.

Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve but is not limited to a security/reliability interview and a field investigation which includes matters of criminal activity, verification of credit/financial status, reference checks, education, employment, etc. As such, the process may take several weeks or months to complete.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.