C&I Case Processing Agent

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHAT ARE WE LOOKING FOR?

If you’re motivated, ready for a new challenge and enjoy working as a team keep reading and show us why you’d make the perfect candidate!

WHAT WOULD YOU DO?

- Agents review, process and assess applications to determine risk and if clients meet requirements/eligibility for Citizenship and/or Immigration programs.
- Agents provide and explain information on policies and procedures to clients, partners and other stakeholders including the public.
- Agents conduct information searches, reviews and analyzes data, composes correspondence and prepares statistics and other reports required by management.

Work environment

Production based office environment (high volume intake and output as well as established production targets).

Intent of the process

This process will primarily be used for Casual Employment Opportunities within the IRCC Case Processing Center Edmonton (CPCE).

Positions to be filled: Number to be determined

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :

Secondary school diploma or the employer approved alternative*.

* Employer approved alternative are defined as follow: an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:

Significant* experience working in an environment where you were required to make decisions based on a number of options.

*Significant is defined as the depth and breadth of experience normally associated with full-time performance of duties for a cumulative period of at least 6 months.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual imperative BBB/BBB

Information on language requirements

Competencies:

Adaptability and Flexibility

Values and Ethics

Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: aboriginal persons, visible minorities, women, persons with a disability.

Operational Requirements:

Availability, willingness and ability to work overtime when required including weekends.

Availability, willingness and ability to work shifts as required.

Availability, willingness and ability to travel when required.

Conditions of employment

Reliability Status security clearance - Security check done by the department after an offer is accepted.

Other information

At IRCC we believe that our diversity is our strength!
Through our staffing processes we are taking clear action to build a skilled and diverse workforce that reflects the diverse perspectives of Canada’s population that we serve.

If you identify as Indigenous*, Racialized**, Person with a Disability or a Woman please let us know by filling out the self-declaration section in your application.

*Referred as Aboriginal peoples in Employment Equity Act
** Referred as Members of Visible minorities in Employment Equity Act
Link: https://www.laws-lois.justice.gc.ca/eng/acts/e-5.401/page-1.html

More information on employment equity can be found here: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/employment-equity.html

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*ONLY ONLINE APPLICATIONS WILL BE ACCEPTED*

PLEASE READ CAREFULLY:
- This pool will primarily be used for Casual employment opportunities (90 working days maximum per calendar year).
- SHOULD YOU REFUSE A CASUAL CONTRACT OFFER, YOU WILL BE ELIMINATED FROM THE POOL OF QUALIFIED CANDIDATES AND WILL NOT RECEIVE ANY FURTHER OFFERS.
- Beyond entry level positions, opportunities for career progression at our Edmonton Case Processing Centre include case processing agent, officer, and leadership roles.

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In support of achieving a diverse workforce, candidates who self-identify as belonging to the following Employment Equity groups: Aboriginal persons will be considered first. Other candidates will only be considered following the evaluation of these candidates. Therefore, all candidates must complete the self-identification portion of the application process.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards in order to be appointed in the Canadian Public Service.

Please find the list of recognized agencies in Canada for the assessment of foreign credentials at this link: https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/degree-equivalency.html

Note that it is the candidates responsibility to obtain and forward their Canadian equivalency to:

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I want this opportunity! What do I do?

**First: Click “Apply Online”

**Second: Create or update your jobs.gc.ca profile. Make sure to use a valid email address. We wouldn’t want to miss the chance to connect with you!

**Third (and very important): Show us why you’d make a great employee!
Upload your resume and answer the questions, keeping in mind the following:
a) Provide a detailed description outlining how each qualification is met.
b) Your description must include where and how you obtained the required experience. Remember! We aren’t mind readers and we can’t make any guesses.
c) Your description must also include when you obtained this required experience; described a date period(s): (Month-Year to Month-Year).

**Fourth: The job offer itself- We want you!

REMEMBER:

Our intention is to communicate with applicants by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

It is to be noted that it is your responsibility to ensure that, during the life of this selection process, you communicate any changes related to your telephone number or e-mail address to:

Failure to do so might exclude you from the selection process.

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To avoid situations of conflict of interest and conflict of duties with the goal of upholding the values and ethics of the public sector and the public interest, applicants providing immigration consulting services (both registered and unregistered, paid and/or unpaid), would be required to recuse themselves from these duties for the duration of their employment, should they be appointed to a position within Immigration, Refugees and Citizenship Canada (IRCC). Moreover, prospective appointees who are Regulated Canadian Immigration Consultants (RCICs) would be required to resign from the College of Immigration and Citizenship Consultants. Of note, a “leave of absence” from the College does not meet IRCC’s requirement in the matter.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.