Response and Support Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

📢 How does this work?

Step 1: Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply Online”

Step 2: Tell us about yourself! Attach your resume and answer the screening questions in the online application.
• Please provide complete and thorough details of your education and experience;
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided;
• Failure to provide sufficient information may result in your application being screened out of the process.

Step 3: We will carefully review all of your qualifications. If your talent matches one of our immediate or upcoming opportunities we may contact you for further information or assessment.

Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.

Duties

The Response and Support Coordinator position consists of providing ongoing support and assistance to CAF, DND public service employees, Cadets and Junior Canadian Rangers and family members of the wider Defence Community, that have experienced sexual misconduct. The type of services offered include providing supportive counselling, information and referrals to resources and services, accompaniment to appointments, meetings and proceedings, assistance with workplace arrangements and other practical assistance.

Work environment

Together, the Department of National Defence (DND) and the Canadian Armed Forces (CAF) form the largest and most complex organization in Canada. DND and the CAF work side-by-side to fulfill the Government of Canada’s mission to defend Canada and Canadians and contribute to international peace, security and stability efforts.

🍁 At DND we foster a work environment where employees have opportunities to grow, learn, progress in their careers and have job satisfaction over the long-term. You’ll enjoy:

↪ A career among a dynamic and dedicated team;
↪ opportunities for advancement;
↪ a diverse, respectful and inclusive work environment;
↪ a total benefits package including a competitive salary, health and dental insurance plans, pension plan and a variety of leave entitlements.
______________________________________________________________________________________________
The Sexual Misconduct Support and Resource Centre (SMSRC) offers support services for currently serving and former Canadian Armed Forces members, National Defence public service employees, Cadets and Junior Canadian Rangers affected by sexual misconduct and their families, aged 16 and older. SMSRC also provides guidance and support for leaders and management on addressing sexual misconduct.

Intent of the process

The intent of this process is to fill current and future vacancies in various locations with various employment tenures and language profiles within the Department of National Defence.

As a result of this process, a pool of candidates may be established and used to staff the same or similar positions in various locations, durations, security requirements, operational requirements, and conditions of employment.

Telework, may be considered, depending on the operational requirements of the position.

Please note: You may be required to report the designated worksite at the request of the manager. Additionally, telework arrangements are not long-term commitments and will be evaluated, at minimum, annually. Should the telework agreement come to an end, you will be required to report to and work from the designated worksite.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1. Graduation with a bachelor’s degree from a recognized post-secondary institution with an acceptable specialization in a relevant social science such as social work, psychology, or sexology.

OR

ED2. Candidates who possess a college diploma in a field related to mental health, community, or social services (ex. social work, victimology, etc.) may also be considered with a combination of a minimum of two (2) continuous years of experience within a professional workplace setting*.

*Note: Experience obtained within a professional workplace setting is defined as being acquired in the context of employment that is remunerated. Internships/practicums carried out within post-secondary studies do not meet this criterion.

Degree equivalency

______________________________________________________________________________________________
EXPERIENCE
EX1. Significant* experience in case management or case coordination with vulnerable populations, or individuals who have experienced trauma.

EX2. Significant* experience in providing suicide risk assessments and intervention in a social service or health care context.

EX3. Experience in delivering presentations to clients, colleagues, senior management, or external partners in a workplace setting.

EX4. Experience establishing, developing, and managing productive and cooperative partnerships with internal or external partners.

*Significant experience will be assessed in terms of the depth and breadth of activities, the complexity and diversity of work handled, as well as the level of autonomy demonstrated. While such an experience would normally be acquired over a period of approximately two (2) years, a shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, or level of direct responsibility.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
AEX1. Experience in providing support to individuals who have experienced sexual violence.
AEX2. Experience working or volunteering in a mixed military/civilian environment.
AEX3. Experience providing services or support to current and former Canadian Armed Forces (CAF).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
▪️ Bilingual Imperative (BBB/BBB; CBC/CBC)
▪️ English Essential
▪️ French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

______________________________________________________________________________________________
COMPETENCIES
C1. Demonstrating integrity and respect
C2. Thinking things through
C3. Showing initiative and being action oriented
C4. Working effectively with others
C5. Communication

______________________________________________________________________________________________
ABILITIES
AB1. Ability to conduct a risk assessment.
AB2. Ability to collect, monitor and analyze data for decision making.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

The Department of National Defence is committed to providing an environment where justice, fairness and the elimination of barriers helps build a skilled, diverse and representative workforce reflective of Canada. We welcome diversity in all its forms, promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply. Please note that preference for hiring will first be given to candidates who are members of the above-mentioned designated groups.

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of Canadian Armed Forces (CAF) members.

As a result of the relocation of a work unit at Aerospace Engineering Test Establishment (AETE) in 4 Wing Cold Lake, Alberta, the Department of National Defence is committed to providing access to other work opportunities for AETE- 4 Wing Cold Lake, Alberta employees. Employees of UIC 2671 – AETE- 4 Wing Cold Lake may be appointed or deployed to positions for which they are qualified ahead of other candidates.

______________________________________________________________________________________________
OPERATIONAL REQUIREMENTS
▪️ Willing and able to work overtime on short notice.
▪️ Willing and able to travel on short notice.
▪️ Willing and able to provide services from a remote location in a confidential environment during work hours.
▪️ Willing and able to work on evenings, weekends, and holidays.
▪️ Willing and able to respond to calls on the 24/7 SMSRC phone line to support operational needs and for training purposes.
▪️ Requirement to have access to functional internet services.

Conditions of employment

Security Level: Reliability

Candidates must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

If there are limitations or special circumstances preventing you from submitting your application via the PSRS online portal, you must contact us and receive approval to apply via an alternate means PRIOR to the closing date.

▶ Depending on the position being staffed:
↪ Additional qualifications, operational requirements and/or conditions of employment may be required.
↪ Varying degrees of breadth and depth of experience may be deemed essential.
↪ Asset qualifications may be invoked as essential qualifications.
↪ You may be contacted and asked to submit information or be further assessed.

▶ Persons are entitled to participate in the appointment process in the official language of their choice.

▶ A variety of assessment tools may be used. This may include application screening, interviews, role play scenarios, written assessments, reference checks, board knowledge, interactions with internal staff during the process, etc.
↪ Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

▶ Top down selection may be used during any stage of the selection process.
↪ Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use top-down selection at any stage of the process.

▶ Appointment decisions may be based on one or more of the following criteria:
↪ Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
↪ matching of the individual's experience or qualifications to the specific duties of the position being staffed;
↪ depth, breadth, type of work-specific experience;
↪ level/degree of one or more competencies/qualifications;
↪ organizational Needs.

▶ All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the applicants.

▶ Applicants who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users.

▶ The term “Aboriginal” is used within this job advertisement as it relates to the Employment Equity Act and other legislative frameworks. The term “Indigenous” is used where possible, in alignment with the United Nations Declaration on the Rights of Indigenous Peoples.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.