General Support Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Work environment

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians*

Intent of the process

A pool of partially-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles and security requirements within the Courts Administration Service.

Candidates may be evaluated further, for specific opportunities, on qualifications (including conditions of employment and operational requirements) that are deemed necessary, whether or not these qualifications have been listed on the job advertisement.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum, a secondary school diploma or an acceptable combination of education, training or experience.

Degree equivalency

Experience providing clerical support services (such as receiving goods, sorting mail, managing correspondence, archiving documents or digitization).

Experience providing client service.

Ability to manage workload and meet deadlines.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications

Experience working at Courts Administration Service (CAS)

Experience using Microsoft Excel

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative BBB/BBB

Information on language requirements

Adaptability
Working effectively with others

Conditions of employment

Reliability Status security clearance

Willing and able to work from 8:30 a.m. to 4:30 p.m.
Willing and able to work overtime on short notice.
Willing and able to work on site

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
By completing the Employment Equity section in your application, you help create a Public Service that is diverse, inclusive and representative of identities, cultures, perspectives and experiences that make up Canada.

All assessment may be done virtually.

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential and/or asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples in the provided area. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the education and experience, both essential and/or asset, where applicable, may result in the rejection of your application.

A variety of tools and assessment methods may be used, which may include, but is not limited to written tests, interviews and reference checks. Other sources of information (such as performance agreements, work samples, selection board member knowledge, etc.) may be used to inform the assessment of the criteria identified on the Statement of Merit Criteria. Any information that you provide throughout this selection process, including email correspondence, may also form part of the assessment.

Asset qualification(s) may be applied in this selection process.

Written communication will be assessed via the job application.

Candidates will be required to provide proof of their education credentials in the form of a diploma or official transcript.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

We will communicate with applicants by e-mail. It is your responsibility to verify your e-mails regularly. Applicants shall ensure that the e-mail address provided is valid and make sure this address is functional at all times and accepts messages from unknown users.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.