IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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𝗦𝗖𝗥𝗘𝗘𝗡𝗜𝗡𝗚 𝗤𝗨𝗘𝗦𝗧𝗜𝗢𝗡𝗦
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❗❗ You will be required to demonstrate the essential qualifications (i.e. Education and Experience) for the initial screening by answering the online screening questions and on your résumé. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate WHEN, WHERE, and HOW the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé.

❗❗ Failure to provide the above information in the format required may result in your application being rejected from the process.

❗❗ Your application will be used to assess the ability to communicate effectively in writing.

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𝗢𝗙𝗙𝗜𝗖𝗜𝗔𝗟 𝗟𝗔𝗡𝗚𝗨𝗔𝗚𝗘𝗦
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❗❗ Candidates are entitled to participate in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Work environment

📢 This position requires a physical presence in our Transport Canada office in Winnipeg, Manitoba.

Intent of the process

💻 The immediate intent of this process is to fill 1 IT-01 position in Winnipeg, Manitoba on a permanent basis.

A pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level in Winnipeg, Manitoba and Calgary, Alberta. In addition, this process may be used for various tenures (acting, indeterminate and term) within Transport Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡
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✔ ED: Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

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𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘
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✔ EX1: Experience installing, maintaining, troubleshooting and upgrading hardware and software in a Microsoft environment.
✔ EX2: Experience providing on-site and/or telephone information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing onsite support; a service centre, etc.).
✔ EX3: Experience in providing advice to clients on IT matters.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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𝗔𝗦𝗦𝗘𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘
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✔ AEX1: Experience using Microsoft's Active Directory.
✔ AEX2: Experience in configuring smartphones.
✔ AEX3: Experience in using inventory and asset management software.
✔ AEX4: Experience working in a Thin Client environment using Citrix technology.
✔ AEX5: Experience using a problem/ticket management system.
✔ AEX6: Experience using Microsoft Teams.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

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𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦
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✔ C1: Demonstrating integrity and respect
✔ C2: Thinking things through
✔ C3: Working effectively with others
✔ C4: Showing initiative and being action-oriented
✔ C5: Adaptability

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𝗔𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
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✔ A1: Ability to communicate effectively orally.
✔ A2: Ability to communicate effectively through writing.
✔ A3: Ability to organize workload, set priorities and work efficiently while meeting deadlines.

The following may be applied / assessed at a later date (may be needed for the job)

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𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦
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✔ Be able and willing to work occasionally outside normal working hours and weekends.
✔ The job requires transporting, lifting and setting down equipment that can weigh up to 20kg.
✔ The job requires working under the following conditions: bending down, being hunched over and stretching below desks to reach the equipment.
✔ Be able and willing to travel within the Prairie and Northern Region(Manitoba, Saskatchewan, Alberta, Yukon, Northwest Territories and Nunavut)

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

EVERYONE IS WELCOME: Transport Canada (TC) is committed to building an inclusive workforce with a diversity of experiences, perspectives, and backgrounds that represent Canada.

If you would like to work in a dynamic team, are forward thinking and action oriented, enthusiastic about creating a more diverse, equitable and inclusive workplace where everyone feels a sense of belonging, then TC is the place for you!

𝗖𝗢𝗠𝗠𝗨𝗡𝗜𝗖𝗔𝗧𝗜𝗢𝗡
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✅ Communication with candidates for this process will be via email/PSRS. It is your responsibility to ensure accurate contact information is provided (and updated as required) and accepts email from unknown users (some email systems block these types of email).

✅ Ability to communicate effectively in writing and orally: All written and verbal communication obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates. For instance, e-mails, phone calls, phone messages, screening questions, résumés and/or interview (but not limited to).

✅ Time sensitive correspondence may be transmitted via email and it will be the candidate's responsibility to ensure they check their email regularly. Failure to respond to communications may result in elimination from this process.

𝗔𝗦𝗦𝗘𝗦𝗦𝗠𝗘𝗡𝗧 – 𝗚𝗘𝗡𝗘𝗥𝗔𝗟 𝗜𝗡𝗙𝗢𝗥𝗠𝗔𝗧𝗜𝗢𝗡
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✅ A written exam, an interview and reference checks may be used as the assessment methods in this selection process.

𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡
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✅ Candidates will be required to provide proof of education as part of this selection process.

✅ Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult the Canadian Information Centre for International Credentials at www.cicic.ca for further information.

𝗔𝗦𝗦𝗘𝗦𝗦𝗠𝗘𝗡𝗧 - 𝗥𝗘𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗜𝗡𝗚
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✅ Rescheduling will only be dealt with on a case-by-case basis. Supporting documentation will be required at the time of your request to be rescheduled.

✅ Possible reasons for alternate assessment dates:
· Medical reason with doctor's certificate;
· Death in the immediate family;
· Professional obligation (proof required);
· Confirmation of pre-approved travel plans; or
· Religious reasons.

𝗖𝗢𝗡𝗧𝗔𝗖𝗧 𝗨𝗦
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✅ Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.