Quality Assurance Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Duties

The quality assurance officer will :

Completes audits of the aircraft maintenance program by sampling, review of processes and operational procedures in accordance with CARs requirements, and provides written reports of findings to Quality Assurance Manager.

Reviews ASB policies and procedures as an aid to the Quality Assurance Manager validating compliance with the requirements set out in CARs, identifies and recommends potential areas requiring clarification or amendment, and ensures new/emerging regulatory requirements are effectively relayed to the Quality Assurance Manager.

Assists with development of a national, fleet wide audit plan to assess and confirm conformance to CARs and maintenance standards.

In the absence of the Quality Assurance Manager, conducts audits, or delegates and directs the conduct of scheduled and unscheduled audits by internally approved auditors, to ensure compliance with CARs and established policies and procedures, reviews reports of findings, and advises the Quality Assurance Manager.

Reports audit findings resulting from quality assurance activities to the Quality Assurance Manager and participates in reviewing results and establishing the way forward.

Follows up on the implementation of corrective action plans where audit results are unsatisfactory and performance needs improvement, and reviews tracking reports to ensure ASB’s adherence to the requirements of the maintenance program.

Provides the secondary focal point of contact for Transport Canada Principle Maintenance Inspectors, provides information and logistical support for their audit activities, discusses issues, and gains acceptance of ASB corrective action reports, as necessary.

Participates in ASB projects, such as program policy reviews, and provides quality assurance input into systems design and development initiatives.

Work environment

The RCMP Air Services is a national program providing airborne law enforcement consisting of the policy centre (Air Services Branch) in Ottawa at National Headquarters and divisional air sections. Air Services has 35 aircrafts (mix of fixed- and rotary-wing) at 19 air sections strategically located across the country. Air Services employs 190 employees including Pilots, Aircraft Maintenance Engineers, Flight Coordinators and Tactical Flight Officers.

Intent of the process

The immediate need is to staff one position on an indeterminate basis, with a linguistic profile of English Essential and a Top Secret security clearance.

A pool of candidates may be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various linguistic profiles and various RCMP security clearances.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives

Degree equivalency

A valid Canadian Aircraft Maintenance Engineer (AME) Licence

Experience in participating in technical audits
Experience in scheduling inspections

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of audit methods and techniques
Knowledge of the Canadian Aviation Regulations with the focus on quality assurance

Ability to plan and organize
Ability to communicate in writing
Ability to communicate orally
Ability to identify problems and provide recommendations
Ability to use computer applications such as MS word, MS Excel.
Ability to work autonomously as well as in a team environment

Attention to details
Teamwork
Initiative
Thinking things through
Action oriented

The following may be applied / assessed at a later date (may be needed for the job)

Experience in conducting technical audits in aviation industry
Experience in conducting maintenance on aircrafts.

Conditions of employment

Top Secret security clearance - RCMP Top Secret security clearance
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Must be willing and able to work overtime on short notice to meet operational demand.

Must be willing and able to travel for work related matters, spending long hours in travel status with disruption to regular time off (RTO).

Must have a valid driver's license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet all essential qualifications to be appointed to a position. This will be determined through the use of various evaluation tools.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/secondment prior to the assessment of other applicants.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form, if applicable.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

HOW TO APPLY:
You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences).

When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification.

For each experience criteria, please provide the following information:

1- Name of the department or organization where the experience was acquired;
2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y);
3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result).

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.