Operations Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

What does an Operations Assistant do?

- Schedules tests taking place across Canada and manages the schedule of a number of assessors simultaneously.
- Responds to inquiries and interacts with departmental clients via email and by phone.
- Is the first point of contact for candidates at the Test Centre.
- Is responsible for administrative tasks such as preparing, receiving and sending assessment material, sending results to organizations and candidates, creating and maintaining files, etc.

Do you like working in a fast-paced, high-volume environment that offers a large variety of tasks? If so, come join our vibrant and motivated team!

Work environment

The Public Service Commission (PSC) is a small organization with a large mandate: safeguarding a non-partisan, merit-based and representative public service. We push for innovation in the staffing system so that all Canadians can be better served by their government.

Our administrative employees represent 30% of our population. Whether you are an experienced employee or a new graduate starting your career, you will have the opportunity to grow and continue your professional development in an organization where official languages, diversity and inclusion are at the center of everything we do. We value employee engagement, career growth and innovation.

At the PSC, we foster a healthy, modern, diverse and inclusive workplace. Our efforts to create and maintain an outstanding workplace have been recognized. According to Forbes magazine, we were one of Canada’s Best Employers in 2022. Apply for a job today to join a great team!

Intent of the process

The intent of this process is to staff three (3) positions on an indeterminate or term basis in the National Capital Region (Gatineau, Quebec).

A pool of qualified candidates will be established to staff similar positions of various tenures requirements within the PSC in the National Capital Region (Gatineau, Quebec).

The PSC has implemented its Hybrid Work Model. As of April 1, 2023, PSC employees are required to work from the office at least two days a week and have the option to telework the rest of the week, subject to operational requirements. We will therefore continue to rediscover the value of shared in-person experiences that are essential to cohesive, collaborative and high-performing organizations. Our work in person supports collaboration, team spirit, innovation and a culture of belonging. It helps us build trust and learn from each other.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Experience providing client services in person, by phone or in writing.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:
- Ability to set priorities, meet deadlines and work effectively under pressure
- Ability to solve problems
- Ability to communicate effectively orally
- Ability to communicate effectively in writing*
*The content of your application will be one source of information used to evaluate the ability to communicate effectively in writing. We will not pursue further assessment of candidates who do not demonstrate this ability in their application.

PERSONAL SUITABILITIES:
- Interpersonal relationship
- Attention to detail
- Reliability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
Experience managing schedules for one or several persons.

Experience researching, extracting, collecting information or manipulating data using systems.

Experience working in a stockroom.

OPERATIONAL REQUIREMENTS:
Daily standing, stretching, bending, lifting and reaching to search and retrieve files and/or boxes (Maximum 15 kg).
(This requirement applies to some positions only and is not required for all positions being staffed).

Conditions of employment

Reliability Status security clearance

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed as essential and asset qualifications on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the textbox provided. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes may be used as a secondary source to validate the experience described in the experience questionnaire. If you do not clearly demonstrate in your application how you meet the essential education and experience requirements, your application may be rejected. If you do not clearly demonstrate how you meet the asset requirements, you may be eliminated from consideration if assets are used as selection criteria.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

All the information collected during the selection process, from the time of application until the end of the process, will be used to assess the candidates.

Asset qualification(s) may be applied in this selection process.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.