Intercept Field Support Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This position does not offer Hybrid or virtual / remote work arrangements. This position requires the incumbent to be in office full time.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

In many selection processes the first step is screening. It's during the screening phase that the assessment board will decide whether your application will be considered further or will be rejected. Use the Screening Questionnaire wisely. By demonstrating how you meet the qualifications, you may better your odds at being considered further.

Duties

This position is in support of the RCMP electronic surveillance capabilities. Primary responsibilities include the research and development of new technologies and quality assurance.

Work environment

The Royal Canadian Mounted Police (RCMP) is more than just Canada's national police service. We have been part of the fabric of Canada since 1873 – almost 150 years. We are one of only a few police services recognized around the world for both our policing excellence and our image – the "Mountie".

Over the last century-and-a-half, we have grown and evolved with and for Canadians. The result is a more modern, diverse and inclusive RCMP that serves with honour and pride to keep Canadians safe. Vision150: https://www.rcmp-grc.gc.ca/vision150/index-eng.htm

Intent of the process

The intent of this process is to fill one indeterminate IT-02 /SPICT-02 vacancy in Newmarket, Ontario. A pool of candidates may be established to staff same or similar positions at various locations.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Degree equivalency

*Recent experience in the configuration, maintenance, or troubleshooting of Windows Server operating systems

*Recent experience in the configuration, maintenance, or troubleshooting of Windows Server operating systems of either UNIX/Linux or Windows Desktop operating systems.

*Recent experience providing client support for IT systems.

*Recent experience with maintenance or troubleshooting of at least two of the following network technologies: Firewalls, VPN’s, Switches, VLANS, QoS, and Routers.

*Recent experience refers to experience within the last five (5) years

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

*Recent experience with virtualization technologies for example VMware, HyperV, ESXI or similar

*Recent experience in utilizing electronics test equipment (for example oscilloscopes, RF communications analyzers, multimeters, etc.)

Experience with radio frequency technologies

Experience with electronic device troubleshooting

Experience with basic CCTV (closed circuit television) components

Experience with telephone communications technology

Experience with GPS (global positioning systems)

*Recent experience refers to experience within the last five (5) years

Travel, domestic and or internationally on short notice.

Work overtime on short notice.

Lifting and installing equipment up to 20 kg.

Work shiftwork as required.

Testify in court.

Possession of valid driver’s license.

Willingness and ability to work in person at the office where the position is located (Newmarket, Ontario).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively in writing.

Ability to communicate effectively verbally.

Ability to analyze technical situations to recommend appropriate solutions.

Ability to work independently.

Problem solving

Effective interpersonal relations

Initiative

Teamwork

Conditions of employment

Top Secret security clearance

Travel, domestic and or internationally on short notice.

Work overtime on short notice.

Lifting and installing equipment up to 20 kg.

Work shiftwork as required.

Testify in court.

Possession of valid driver’s license.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please note that for this selection process, our intention is to communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

Original proof of your education will be requested and must be provided during the selection process in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Candidates from outside the federal public service will be required to pay for their own travel expenses.

Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain an RCMP security clearance may involve but is not limited to a security/reliability interview and a field investigation which includes matters of criminal activity, verification of credit/financial status, reference checks, education, employment, etc. As such, the process may take several weeks or months to complete.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.