Intake Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

TIPS FOR APPLICANTS:

A complete application must be submitted, including a résumé. In the "Screening Questions" section of the application, you will be asked to clearly demonstrate that you meet the education and experience criteria outlined in the essential qualifications, as well as any asset qualifications.

We suggest this format, when drafting your responses to the questions asked:

1. include where, when and how you obtained the required experience;
2. include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are able to assess the depth, complexity and scope of your experience.

Failure to provide sufficient information may result in your application being screened out of the process.

Work environment

Are you looking for a small organization where there is constant action and where challenges abound? Are you looking to put your skills to good use and contribute to an attractive, dynamic and high-performing organization? The Civilian Review and Complaints Commission for the RCMP (CRCC) might be a good fit for you.

WE ARE LOOKING FOR AN EMPLOYEE WHO IS:

• Highly motivated;
• A quick learner;
• Wanting to provide the best client service;
• Able to thrive in a fast-paced, high volume environment.

Who are we?
The Civilian Review and Complaints Commission for the RCMP (CRCC) is an agency of the federal government, distinct and independent from the RCMP. The Commission receives, triages, reviews and investigates complaints about the conduct of RCMP members across Canada. When reviewing a complaint, the Commission does not act as an advocate for either the complainant or the RCMP members. These positions will be part of the public complaint Intake Team.

CRCC is moving forward with the common hybrid work model for the federal public service recently announced by the Treasury Board of Canada Secretariat. Our hybrid model consists of an on-site presence of at least 2 days a week, or 40% of the time.

Intent of the process

This process may be used to create a pool of qualified candidates to staff positions with various language requirements and/or with various tenures.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or an acceptable combination of education, training or experience.

Degree equivalency

Recent and significant* experience in interacting and communicating with members of the public, including the receipt and management of complaints.

Recent and significant* experience in inputting and extracting data using a complaint or case management system.

Experience in applying policies or procedures in the delivery of a program or service.

Experience in working in an environment with high pressure or high volume.

*Recent and significant is defined as the depth and breadth of experience associated with the performance of the duties as full-time employee for a period of at least one (1) year, within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB
English Essential

Information on language requirements

Knowledge of the mandate of the Civilian Review and Complaints Commission for the RCMP.

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to apply policies.
Ability to manage own workload.

Effective interpersonal relations
Initiative
Judgment
Reliability
Attention to detail

The following may be applied / assessed at a later date (may be needed for the job)

Training in crisis intervention or dispute resolution.

Degree equivalency

Experience working in the public complaint domain in a policing organization or police oversight agency.

Experience working in a Monitoring or Call Centre, Distress Line, Crisis Centre or Help Line.

The CRCC is striving to create an increasingly diverse workforce that is reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as members of Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs.

Ability and willingness to work overtime on short notice.
Ability and willingness to work a pre-defined 7.5 hour schedule during the call centre's business hours (i.e. Monday to Friday between 7:00 a.m and 6:00 p.m (EST)

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All information obtained throughout the selection process, from the time of the application to the close of process, may be used to evaluate the candidates.

Reference checks may be sought.
An interview may be administered.
A test may be administered.

Asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the asset qualifications. Failure to do so may result in the rejection of your application.

The selection board reserves the right to use any volume management tool(s) to allow them to effectively and efficiently deal with the number of applicants in the appointment process and may be factor(s) used to identify a candidate for an appointment.

You must provide proof of your education credentials.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Acknowledgment of receipt of applications will not be sent.

Indeterminate employees at the same group and level or equivalent may be considered for deployment.

For non-public servants: Note that any travel associated with your participation in the assessment or this staffing process is your own responsibility. Also, note that those who are offered a position and require relocation are subject to The Initial Appointees Integrated Relocation Program. Please see the details at http://www.tbssct.gc.ca/psm-fpfm/pay-remuneration/travel-deplacements/iairp-prinefpeng.asp .

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.