Business Information Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ACOA is an equal opportunity employer which encourages women, Aboriginal peoples, members of visible minorities, and persons with disabilities to apply for employment.

We also prioritize an inclusive, equitable, and safe work environment. This means that ACOA highlights equity and inclusion in all steps of the selection process. Our aim is to have a workplace that welcomes visible and invisible forms of diversity.

Duties

• Responds to client business inquiries, by phone and e-mail, for Atlantic Canada.
• Provides tailored information on federal and provincial programs, services, and regulations available to the business community, potential/existing entrepreneurs, partners, and stakeholders.
• Conducts assessment of needs to optimize the client service experience.
• Liaises with staff to refer in-depth or complex inquiries to appropriate colleagues.
• Uses client relationship management software to capture client information, to facilitate follow up, to streamline future client interactions, and to facilitate reporting.
• Fulfills an information and research function to support each of the Atlantic provinces.
• In collaboration with colleagues, maintains up-to-date summary descriptions of
business-related programs offered by federal and provincial governments in Atlantic Canada.

Work environment

ACOA’s Business Information Services is a free one-stop bilingual information service. If you are looking for proper permits, applicable regulations, business plan samples and templates, or federal/provincial/local programs, you’re in the right place! ACOA’s Business Information Services is there to help you find the answers to your business questions. From pathfinding to market research or tailored research, our service offers many resources to help you make wise business decisions.

Intent of the process

A pool of qualified candidates will be established for anticipatory staffing for both full-time and/or part-time work.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter "In 1,000 words (maximum), explain how you are a good fit for the position and clearly demonstrate how you meet the education and experiences criteria."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE:
• Experience in providing information on programs or services to the public.
• Experience in preparing written documents, summarizing, and presenting information in a clear and concise manner.
• Experience in conducting research through databases, internet sources, or other data sources.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
Various bilingual imperative profiles could be staffed (CBC/CBC and/or CCC/CCC levels)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES:
• Client Focus
• Analytical Thinking
• Teamwork
• Communications (orally and in writing)

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:
Post-secondary studies in business administration/commerce or experience working in a field related to the position.

Degree equivalency

EXPERIENCE:
Experience in delivering services to small and medium-sized businesses.

KNOWLEDGE:
Knowledge of the Atlantic business ecosystem.

ORGANIZATIONAL NEEDS:
In support of achieving a represented workforce, current or future organizational needs may require consideration be given to candidates self-identifying as belonging to one of the following Employment Equity groups: women, members of visible minorities, persons with disabilities, and Aboriginal peoples.

OPERATIONAL REQUIREMENTS:
• Ability and willingness to work shifts varying from 8:00 a.m. to 4:00 p.m. and 9:00 a.m. to 5 p.m. (AST)
• Willingness to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACOA is increasing access to the various ACOA offices. A combination of work from home and work in the worksites is possible (hybrid work). At this time, there is an expectation for employees to attend the office at a minimum of 2 days per week.

Interested persons must meet each essential qualification in order to be in the pool and subsequently appointed to a position. However, a person may be appointed to a position even though he/she does not meet any or all of the asset qualifications, operational requirements, or organizational needs.

All written and verbal communication obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidate.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.