IT Technical Advisor / IT Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

As announced by the Treasury Board of Canada, Indigenous Services Canada employees are expected to perform their duties from a government of Canada physical workplace at least 2–3 days each week, or 40–60% of their regular schedule. A phased introduction is underway with full implementation by March 31, 2023.

To be considered, your application must clearly explain where, when (with specific work periods, for example: Indigenous Services Canada, November 2018-May 2020), and how you meet the qualifications. Please note that indicating “Please refer to my CV” will not be considered an acceptable answer and may result in the elimination of your application to this selection process.

**Preselection questions will assess education and the essential experiences as well as the ability to communicate in writing.

Duties

We are looking for dynamic, creative, and motivated employees who would be interested in joining great teams of professionals and working in a stimulating environment in the following domains as an Information Technology Team Leader and Information Technology Technical Advisor.

• Information Technology (IT) Infrastructure Operations (IO)
Deploy and manage portions of computing infrastructure such as:
 Networks
 Mainframes
 Servers
 Storage devices
 Desktop Services
Provide IT help desk support, IT Asset provisioning & Management and specific IT client services such as Audio-Visual and Videoconferencing services and Telephony Services.

• Information Technology (IT) Software Solutions (SS)
Develop or maintain all custom and proprietary departmental applications and commercial off-the-shelf software and hardware applications (COTS).
They perform the following activities to ensure the delivery of applications :
 Systems design and development
 Systems and business analysis
 Programming, configuration, testing and implementation
 Data Analytics and reporting
 Forms Development

• Information Technology (IT) Database Management (DBM)
Develop or maintain data models and related databases and perform:
 Database design
 Database capacity planning
 Database performance management and tuning
 Ensure data security and recovery
 Data modeling
 Data extraction, transformation and loading

• Information Technology (IT) Enterprise Architecture (EA)
Develop, manage and communicate the departmental IT architecture program and direction. Conduct research into emerging technologies and support the definition of the future state of IT that is required to meet departmental business requirements.

• Information Technology (IT) Project Portfolio Management (PPM)
Provide project management expertise and services for projects internal to IT for major projects and initiatives.

• Information Technology (IT) Business Line Advisory Services (BLA)
Provide specialized IT guidance and interface with clients or suppliers to ensure that innovative and reliable IT resources are available to support enterprise business objectives in the following functional areas:
 IT Business Analysis
 Client Portfolio Management
 Project Portfolio Management
 Supplier Relationship Management

• Information Technology (IT) Planning & Reporting (P&R)
Provide specialized IT planning guidance for the creation of planning deliverables such as:
 An IT strategic plan aligned with business line objectives
 Departmental IT-related policies and standards
 IT governance processes

• Information Technology (IT) Security (ITS)
Provide specialized IT security guidance to ensure the availability, integrity and confidentiality of government information and assets such as IT infrastructure, business applications and data. Develop and implement:
 In-house custom security applications
 Security strategies and policies
 Security processes and risk management frameworks

Work environment

Indigenous Services Canada (ISC) brings a diverse perspective to work and ensures that we have an environment where everyone can bring their best selves to the workplace, make better decisions and design better programs for the people we serve.

We encourage strong, people-centered leadership, that ensures people feel welcome, supported and safe. We promote a healthy and inclusive environment by actively seeking out, respecting, and acknowledging the value of diverse perspectives, ideas, life experiences, skills and knowledge.

Together with clear and shared goals, collecting data, and monitoring our progress we will succeed in our commitment to foster an inclusive workplace and build a diverse workforce.

Intent of the process

The immediate intent of this poster is to fill ten (10) indeterminate positions with various linguistic requirements.

A pool of qualified candidates may be established and used to fill similar positions at this group and level with various language requirements, security requirements, various conditions of employment, various locations and durations (acting, assignment/secondment, deployment, specified period and/or indeterminate) within Crown Relations and Northern Affairs Canada and Indigenous Services Canada.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

* Preference may be given to candidates who, at the time of application, possess a diploma related to the duties of the position.

Degree equivalency

EXPERIENCE

STREAM 1+2: IT Team Leader / IT Technical Advisor

E1. Experience in gathering, defining, analyzing and documenting IM/IT requirements or business needs.

E2. Experience providing advice on technical issues and IM/IT solutions or business needs.

E3. Experience providing services in an IM/IT environment in at least one (1) or more of the following domains :
• IT Infrastructure Operations (IO)
• IT Software Solutions (SS)
• IT Database Management (DBM)
• IT Enterprise Architecture (EA)
• IT Project Portfolio Management (PPM)
• IT Business Line Advisory Services (BLA)
• IT Planning & Reporting (P&R)
• IT Security (ITS)

STREAM 2 : IT Team Leader

E4. Experience leading IM/IT projects for clients and working with technical personnel on IM/IT solutions.

E5. Experience supervising and managing employees while monitoring tasks and deliverables.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, Bilingual Imperative BBB/BBB

Information on language requirements

COMPETENCIES

C1. Working Effectively with Others

C2. Demonstrating Integrity and Respect

C3. Showing Initiative and Being Action Oriented

C4. Thinking Things Through

C5. Oral Communication

C6. Written Communication

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION

AEd1. Graduation with a bachelor’s degree from a recognized post-secondary institution with specialization in Engineering, Information Technology, Software development or some other specialty relevant to IT.

AEd2. Relevant industry certifications (including but not limited to PMP, Microsoft, Oracle).

AEd3. Information Technology Infrastructure Library (ITIL) Foundation certification.

ASSET EXPERIENCE

AE1. Experience in systems development or maintenance using C#, VB .NET, Java, Python, HTML, Structured Query Language(SQL) or Procedural Language/Structured Query Language (PL/SQL).

AE2. Experience in using Unified Modelling Language (UML) tools.

AE3. Experience in Dynamics 365 or Microsoft Power Platform.

AE4. Experience in Application Development.

AE5. Experience in Database Development and Data Administration.

AE6. Experience in Cloud Technologies.

AE7. Experience in Data Analytics.

AE8. Experience in Business Analysis.

AE9. Experience in Project Management.

AE10. Experience in IT Support and Service Management.

AE11. Experience in configuring, deploying and managing Windows desktop environments.

AE12. Experience in coordinating and managing Application Portfolio Management (APM) activities.

AE13. Experience in Customer Relationship Management (CRM) Solutions.

AE14. Experience in Information Management.

AE15. Experience in Networking & Firewalls.

AE16. Experience developing Enterprise Architecture artifacts (vision, reference architecture, roadmap, framework, standards, guidelines etc.).

AE17. Experience in Geomatic services.

AE18. Experience in Data Sciences.

AE19. Experience in delivering Audio-Visual and Videoconferencing services.

AE20. Experience in delivering Telephony Services such as Cellular, Satellite, Centrex, VOIP or Soft Phone technologies.

AE21. Experience in IT Asset device provisioning, IT Asset Procurement or IT Asset Inventory Management.

AE22. Experience in the preparation and presentation of IM/IT projects to clients or senior management.

AE23. Experience developing training material, facilitating training sessions and delivering end-user training.

AE24. Experience in Change management coordination.

AE25. Experience working in a team environment using an Iterative or Agile development methodology.

AE26. Experience in IT Software licenses Management, procurement and deployment.

AE27. Experience in Data management.

ORGANIZATIONAL NEEDS

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous person (self-declaration).

OPERATIONAL REQUIREMENTS

Willingness to travel occasionally.

Willingness and ability to work overtime.

Conditions of employment

Security clearance: Reliability / Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT APPLICATION INFORMATION

1. Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

2. Depending on the number of applicants, needs and/or plans, the following may be applied during the assessment and/ or selection of candidates in the staffing process: top-down approach, cut-off scores, asset selection, organizational needs and/or operational requirements.

3. The screening board may require proof of education to verify that your application is being properly screened. Please ensure that you have proof of education in the form of a diploma or official transcript easily accessible at the time of application in order to provide upon request. Candidates with foreign credentials must provide proof of Canadian equivalency. Please contact the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

4. Several methods of assessment could be used to assess potential candidates (e.g. standardized tests, written exam, interview, reference check, etc.).

5. Acknowledgement of receipt of applications will not be sent.

6. Persons are entitled to participate in the appointment process in the official language of their choice with the exception of the assessment of their linguistic capacity.

7. All communications related to the process, including e-mail correspondence and telephone conversations, may be used to assess candidates' qualifications.

8. Candidates must provide two (2) supervisory references, one of which must be your current supervisor.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.