Security & Network Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.
You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1, 2018, who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

The Department: Shared Services Canada
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Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions within Shared Services Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION - Both Streams
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ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Notes:
- Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
- Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Degree equivalency

EXPERIENCE
Stream 1 Only – Server Operations (IT-02, Security Analyst)
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We recommend using the STAR (Situation, Task, Action, Results) method to explain your answers:
• EX1. Recent* experience working in an Information Technology (IT) environment in at least one of the following areas:
o Application Development OR Testing
o IT Desktop Support OR Help Desk Support
o Database Development OR Database Administration
o System Administration OR Infrastructure Administration
o IT Security
• EX2. Recent* experience in providing IT assistance or advice to clients.
• EX3. Recent* experience representing your team or work unit in committee meetings, working groups, or other collaborative initiatives and providing advice and expertise on the topics.

Definition:
*Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines)

Stream 2 Only – Network Operations (IT-02, Network Analyst)
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• EX4. Recent* experience working as an analyst or occupying a similar position in Network architecture, supporting IT network infrastructure (WAN, LAN or Data Centre Networks) or its configuration from vendors such as Cisco, Fortinet, and/or F5 Networks.
• EX5. Recent* experience occupying a supporting, operational or lead role in an IT environment, involving a variety of platforms, operating systems, environments, database technologies and/or messaging technologies.
• EX6. Recent* experience in conducting technical research and analysis within Network architecture, Network monitoring, or Classified systems.

Definition:
*Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OCCUPATIONAL CERTIFICATIONS - Both streams
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o A01. (ITIL) Information Technology Infrastructure Library Certification.
o A02. (CISSP) Certified Information Systems Security Professional.
o A03. (CSE) Successful completion of any Communications Security Establishment IT Security Learning Centre Programs of Study.
o A04. CompTIA Security+ Certification.
o A05. (VCTA) VMware Certified Technical Associate 2022
o A06. (VCP) VMware Certified Professional 2022
o A07. (CCNA) Cisco Certified Network Associate Certification.
o A08. (CCNP) Cisco Certified Network Professional Certification.
o A09. (CCIE) Cisco Certified Internetwork Expert Certification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB and English Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE - Both Streams
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K1. Knowledge of the principles and practices of IT incident handling.
K2. Knowledge of tools used in IT security monitoring or incident response.
K3. Knowledge of cyber security technologies (e.g., Firewall, VPN, IDS/IPS, or Active Directory (AD), AD Federated Services (ADFS), Microsoft Identity Manager (MIM) and/or Microsoft Forefront Identity Manager (FIM); and threats as they pertain to an enterprise/government environment.

Stream 1 Only – Server Operations (IT-02, Security Analyst)
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K4. Knowledge of Help Desk functions, processes, and procedures

Stream 2 Only –– Network Operations (IT-02, Network Analyst):
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K5. Knowledge of the network communication protocols such as TCP/IP, UDP, etc.

COMPETENCIES - Both Streams
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C1. Analytical Thinking
C2. Teamwork
C3. Values and Ethics
C4. Client Focus
C5. Initiative
C6. Planning and Organizing
C7. Communication

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
EDUCATION - Both streams
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AE1. Bachelor, Masters, or PHD degree in a discipline related to the field of IT.

Degree equivalency

EXPERIENCE - Both streams
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o AE01. Experience supporting one or more of the following applications: IDM, Splunk, SolarWinds, Tripwire, Trellix Endpoint Security, CMS, VMWare vSphere, and Horizon.
o AE02. Experience in implementing, supporting, or testing IT security solutions within multi-zoned data center environments.
o AE03. Experience in IT security incident management.
o AE04. Experience working with centralized Multi-Factor Authentication (MFA) services to support strengthening the authentication process to sensitive Government of Canada (GC) IT infrastructure services.
o AE05. Experience in developing security key performance indicators and reporting dashboards.
o AE06. Experience in developing and maintaining good working relationships with internal and external stakeholders.
o AE07. Experience with Windows Server Administration (DHCP, Active Directory, etc.)
o AE08. Experience in troubleshooting methodologies and resolving technical issues in the field of IT on UNIX/Linux environments.
o AE09. Experience with the procurement of IT Assets and renewal of Maintenance Agreements in Support of an IT System or Service.
o AE10. Experience with the use of Information Technology Service Management (ITSM) tools, processes, and execution.

ORGANIZATIONAL NEEDS
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In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.

OPERATIONAL REQUIREMENTS - Both streams
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· Ability and willingness to travel within the NCR.
· Ability and willingness to work overtime as required
· Ability and willingness to work flexible hours
· Ability and willingness to work on site in a restricted area

Note: The operational requirements may vary by the position being staffed.

Conditions of employment

CONDITIONS OF EMPLOYMENT
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· Must be willing to work onsite in the NCR within a Physical Security Zone - No ability to telework.
· Must be a Canadian Citizen
· Have or be able to obtain a Secret level security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

References:
• May be required to provide contact information for 2 references.

More Information on Self-Declaring
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You can self-declare if you are a member of one or more of these 4 designated employment equity groups: women, Indigenous (Aboriginal) peoples, persons with disabilities and members of visible minorities, as identified by the Employment Equity Act.

Why self-declare:
• It gives employment equity group members access to tailored programs, mentorships and networks
• It helps build a public service that represents Canada’s diversity
• It allows the public service to identify and eliminate barriers to hiring members of employment equity groups, by measuring their success rates at each step of the hiring process

📢 How to self-declare: If you belong to an employment equity group, you can self-declare when you apply for a job through GC Jobs by completing the Employment Equity section under Requirements

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WHEN YOU APPLY - Focus on screening questions and on your résumé.
Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

↪ Be specific about roles you've occupied and/or projects you’ve worked on.
↪ If you've had roles related to this position, tell us about it.
↪ Your evaluation will begin the moment you apply to the process.
▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

The main steps in this process are as follows:
1. Submission of your application.
2. Preselection of candidates based on essential experiences and knowledge.
3. Invitation to a virtual interview which will assess essential competencies (you will also need to present your proof of education).
4. Candidates will be notified of their status in the process (successful or not).
5. If a hiring manager considers a qualified candidate, his or her references could be verified.
6. If the position to be filled requires bilingualism, the applicant will be required to submit valid Second Language Assessment results (issued by the PSC) or be evaluated at the request of the manager.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.