Quality Assurance Reviewer / Information Management Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first inventory pull will be on March 29, 2023.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact the individual noted at the bottom of this advertisement.

NOTE: Applications are to be received online by clicking on the button below. Please do not send your resume or application to the Contact noted unless you are a person with a disability who is unable to apply online. The Contact can assist with general questions.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

The RCMP – Federal Policing unit is hiring for Information Management (IM) Specialists and Quality Assurance (QA) Reviewers to be part of a dynamic team that provides support to the investigation process by ensuring information is complete, accurate and to up date.

As an IM Specialist, your day to day includes responding to enquiries, concerns and requests from clients, employees, supervisors and managers relating to information management services, policies and procedures. You may liaise with stakeholders including other federal departments and agencies, and non-government offices in order to resolve operational difficulties and ensure departmental information management objectives are achieved.

As a QA Reviewer, your day to day may include coordinating and actioning the transfer of investigative information from a case management file system into PRIME, submit reports to the Crown Counsel, and maintain important information within police systems. This role requires the individual to liaise with other police agencies, court registries, Crown counsels, and more in order to complete your tasks.

The successful candidate for the IM Specialist role will work out of our offices in either Kelowna, Victoria, or Surrey, BC. The successful candidate for the QA Reviewer role will work out of office headquarters in Surrey, BC

Intent of the process

The anticipated intent/result of this process is to indeterminately staff (on a full time basis) two positions.

A qualified group of candidates may be identified and may be used to staff future permanent or temporary vacancies (including terms, actings, casuals, assignments and secondments) in similar-level positions (at full or part-time hours, including shift-work). Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school OR an acceptable combination of education and/or experience.

Degree equivalency

EXPERIENCE:
1. Experience with conducting quality assurance reviews
2. Experience in providing client service in an office environment
3. Experience in using operational databases such as PRIME and CPIC
4. Significant experience in using a word processing software such as Microsoft word
5. Significant experience in using a spreadsheet software such as Microsoft Excel

**”Significant experience”** refers to the depth and breadth of experience normally associated with the performance of the tasks on a continuous basis over approximately 6 months
PRIME: Police Records Information Management Environment
CPIC: Canadian Police Information Centre

KNOWLEDGE:
1. Knowledge of general office practices and procedures
2. Knowledge of information management practices and procedures
3. Knowledge in conducting quality assurance

ABILITIES:
1. Ability to communicate effectively orally.
2. Ability to communicate effectively in writing.
3. Ability to use reasoning skills to solve problems.
4. Ability to prioritize and organize workload

PERSONAL SUITABILITY:
1. Effective interpersonal skills
2. Dependability
3. Judgement
4. Flexibility
5. Thoroughness
6. Initiative

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE :
1. Experience with UCR scoring of files and CCJS status updates.
2. Experience reviewing PRIME operational files for content, quality and compliance with PRIME policy, and determining any corrective action required.
3. Experience in using JUSTIN
4. Experience using CPIC for data entry (e.g. ACCD, WANT, SIP/SURV, Release Conditions etc.), and information retrieval in the performance of duties
5. Experience with IntelliBook and Criminal Justice Information Management (CJIM)
6. Experience performing court liaison related functions
7. Experience with the Master Name Index (MNI)

Notes:
UCR: Uniform Crime Reporting
CCJS: Canadian Center For Justice Statistics (Stats Canada)
PRIME: Police Records Information Management Environment
JUSTIN: Justice Information Systems
CJIM: Criminal Justice Information Management

KNOWLEDGE:
1. Knowledge of PRIME and CPIC policies.
2. Knowledge of procedures and legislation related to the RCMP’s collection, use and disclosure of information through its lifecycle.

OPERATIONAL REQUIREMENT:
1. Valid Provincial Driver’s License

Conditions of employment

1. Enhanced reliability status
2. Willingness and ability to travel when required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Apply online