IT Technical Advisor & IT Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

The Department: Shared Services Canada
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Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

This process may be used to staff similar positions within Shared Services Canada in various locations across Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION: All Streams
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• ED1. Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed or an acceptable combination of education, training and/or experience.

Notes :
- Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
- Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

Degree equivalency

EXPERIENCE
Stream 1 Only – Server Operations (IT-03, Technical Advisor)
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EX1. Significant* and recent** experience working in an IT environment involving a variety of platforms, operating systems, environments, database technologies and/or messaging technologies.
EX2. Significant* and recent** experience supporting enterprise computing infrastructure (such as, but not limited to enterprise servers, storage devices and systems, desktop services, hardware, and software) in the provision, management, storage (where applicable), operation, scheduling, support and/or maintenance of the infrastructure.
EX3. Recent** experience advising managers, colleagues and/or clients regarding IT issues or IT incidents.
EX4. Recent** experience in delivering client service and maintaining and nurturing internal and/or external partnerships.
EX5. Recent** experience organizing and updating technical documentation such as tickets, technical guides, procedures, etc.

Definitions:
*Significant means three (3) or more years of combined experience.
**Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines).

Streams 2 and 3 Only – Network Operations (IT-03, Technical Advisor & Team Leader)
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EX6. Significant* and recent** experience in implementing and supporting IT network infrastructure (WAN, LAN, or Data Centre Networks) or its configuration from vendors such as Cisco, Fortinet, and/or F5 Networks.
EX7. Significant* and recent** experience in designing IT network infrastructure and/or information security (WAN, LAN and/or Data Centre Networks).
EX8. Recent** experience ensuring adequate technical and organizational safeguards to protect the continuity of IT infrastructure services.
EX9. Recent** experience organizing and updating technical documentation such as tickets, technical guides, procedures, etc.

Definitions:
*Significant means three (3) or more years of combined experience.
**Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines).

Stream 3 Only – Network Operations (IT-03, Team Leader)
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EX10. Recent** experience in delivering client service and maintaining and nurturing internal and/or external partnerships.
EX11. Recent** experience in supervising teams, including the planning, coordination and assessment of the work performed by employees and/or contractors.

Definition:
**Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
• Bilingual Imperative BBB/BBB & CBC/CBC or English Essential.

As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE
All Streams
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• K1. Knowledge of the principles and practices of IT incident handling.
• K2. Knowledge of tools used in IT security monitoring or incident response.
• K3. Recent* knowledge of current trends and best practices, issues and challenges facing the public and the private sector in the fields of IM/IT as it pertains to two or more of the following: information security technology concepts, information assurance and/or security operations.

Definition:
*Recent experience refers to experience normally acquired within the last five (5) years. (Note: You must provide concrete examples and relevant timelines)

Stream 1 Only – Server Operations (IT-03, Technical Advisor)
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• K4. Knowledge of Planning, Implementing, and Managing Enterprise Level Server Hardware and Operating Systems.
• K5. Knowledge of Virtualization Components and Concepts.

Streams 2 and 3 Only – Network Operations (IT-03, Technical Advisor & Team Leader)
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• K6. Knowledge of Planning, Implementing, and Managing Enterprise Level Network Infrastructure.
• K7. Knowledge of IT Security controls/technologies (e.g., Firewall, VPN, IDS/IPS) and best practices.

COMPETENCIES
All Streams
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C1. Analytical thinking
C2. Teamwork
C3. Values and Ethics
C4. Client Focus
C5. Communication

Stream 1 and 2 Only – Network Operations (IT-03, Technical Advisor)
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C6. Influence

Stream 3 Only – Network Operations (IT-03, Team Leader)
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C7. Team Leadership

For more information, please consult:
Competency Dictionary (gcpedia.gc.ca)

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS
EDUCATION
All Streams
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AE1. Bachelor, Masters, or PHD degree in a discipline related to the field of IT.

Degree equivalency

OCCUPATIONAL CERTIFICATIONS
All Streams
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o A01. (ITIL) Information Technology Infrastructure Library Certification.
o A02. (CISSP) Certified Information Systems Security Professional.
o A03. (CSE) Successful completion of any Communications Security Establishment IT Security Learning Centre Programs of Study.
o A04. CompTIA Security+ Certification.
o A05. (VCTA) VMware Certified Technical Associate 2022.
o A06. (VCP) VMware Certified Professional 2022.
o A07. (CCNA) Cisco Certified Network Associate Certification.
o A08. (CCNP) Cisco Certified Network Professional Certification.
o A09. (CCIE) Cisco Certified Internetwork Expert Certification.

EXPERIENCE
All Streams
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o AE01. Experience supporting one or more of the following applications: IDM, Splunk, SolarWinds, Tripwire, Trellix Endpoint Security, CMS, VMWare vSphere, and Horizon.
*If Yes, please explain how you meet this asset experience in 500 words or less.
o AE02. Experience in implementing, supporting, or testing IT security solutions within multi-zoned data center environments.
o AE03. Experience in IT security incident management.
o AE04. Experience working with centralized Multi-Factor Authentication (MFA) services to support strengthening the authentication process to sensitive Government of Canada (GC) IT infrastructure services.
o AE05. Experience in developing security key performance indicators and reporting dashboards.
o AE06. Experience in developing and maintaining good working relationships with internal and external stakeholders.
o AE07. Windows Server Administration (DHCP, Active Directory, etc.)
o AE08. Experience in troubleshooting methodologies and resolving technical issues in the field of IT on UNIX/Linux environments.
o AE09. Experience with the procurement of IT Assets and renewal of Maintenance Agreements in Support of an IT System or Service.
o AE10. Experience with the use of Information Technology Service Management (ITSM) tools, processes, and execution.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Organizational Needs
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In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities, persons with disabilities and/or women.

OPERATIONAL REQUIREMENTS – Applicable to All Streams
· Ability and willingness to travel within the NCR.
· Ability and willingness to work overtime as required
· Ability and willingness to work flexible hours
· Ability and willingness to work on site in a restricted area

Note: The operational requirements may vary by the position being staffed.

Conditions of employment

CONDITIONS OF EMPLOYMENT
• Must be willing to work onsite in the NCR within a Physical Security Zone - No ability to telework
• Must be a Canadian Citizen.
• Have or be able to obtain a Secret level security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

References
· May be required to provide contact information for 2 references.

More Information on Self-Declaring
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You can self-declare if you are a member of one or more of these 4 designated employment equity groups: women, Indigenous (Aboriginal) peoples, persons with disabilities and members of visible minorities, as identified by the Employment Equity Act. 

Why self-declare:
• It gives employment equity group members access to tailored programs, mentorships and networks
• It helps build a public service that represents Canada’s diversity
• It allows the public service to identify and eliminate barriers to hiring members of employment equity groups, by measuring their success rates at each step of the hiring process

📢 How to self-declare: If you belong to an employment equity group, you can self-declare when you apply for a job through GC Jobs by completing the Employment Equity section under Requirements.

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WHEN YOU APPLY - Focus on screening questions and on your résumé.
Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

↪ Be specific about roles you've occupied and/or projects you’ve worked on.
↪ If you've had roles related to this position, tell us about it.
↪ Your evaluation will begin the moment you apply to the process.
▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

The main steps in this process are as follows:
1. Submission of your application.
2. Preselection of candidates based on essential experiences and knowledge.
3. Invitation to a virtual interview which will assess essential competencies (you will also need to present your proof of education).
4. Candidates will be notified of their status in the process (successful or not).
5. If a hiring manager considers a qualified candidate, his or her references could be verified.
6. If the position to be filled requires bilingualism, the applicant will be required to submit valid Second Language Assessment results (issued by the PSC) or be evaluated at the request of the manager.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.