Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

WHY WORK FOR THE RCMP IN YELLOWKNIFE:
- Subsidized government housing
- Flexible work arrangements and workplace accommodations for employees with disabilities, family-related responsibilities and other situations
- Great salary and additional financial allowances, such as the Isolated Post Allowance or financial assistance for relocation (if necessary)
- Benefits (including health, dental and drug coverage) and pension
- Vacation Travel Assistance once a year for you and any eligible dependents
- Career development and training opportunities, including in-person and online training through the Canada School of Public Service
- Supports through the Employee Assistance Program and other services
- External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

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HOW TO ANSWER SCREENING QUESTIONS

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information.

• Provide responses in sentence format.
• Each response must include concrete, specific examples that speak directly to the experience sought.
• Each example must include WHEN and WHERE the example took place, background of each situation, WHAT you did, HOW you did it, what your role was in the situation, and what was the outcome.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Simply listing your job duties is not sufficient

Duties

A Detachment Support Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Work environment

The Yellowknife RCMP Detachment is looking for motivated and industrious individuals to be a part of a team of support personnel who directly impact the public and regular members who work in frontline policing.

You will become part of a dynamic group of Public Servants who are responsible for work in areas such as police records, customer service, procurement, finance and a host of other support tasks at an RCMP detachment.

Detachment Service Assistants positions require the ability to think things through to problem solve, anticipate needs, stay current with applicable policies and procedures as well as be adaptable in an ever-changing work environment. There are many distractions within an RCMP Detachment and candidates must be versatile and able to manage multiple tasks at once, with the understanding that constant interruptions throughout the day will be unavoidable.

Candidates must also have sound organizational skills, be a self-starter, possess a calm demeanor under pressure and have the ability to work well with others.

Intent of the process

The intent of this process is to staff three (3) permanent positions in Yellowknife, NT.

A qualified pool of candidates may be established and may be used to staff future vacancies on a permanent and/or temporary basis.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- Successful completion of two years of secondary school, or an acceptable combination of education, training and/or experience.*

*Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript

Degree equivalency

EXPERIENCE:
- Experience using word processing and spreadsheet software.
- Experience preparing documents such as letters, memoranda, briefing notes or reports.
- Experience providing service to internal or external clients / general public, via telephone or in person.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE:
- Experience in providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving or destroying data.
- Experience in providing administrative support services to senior management.
- Experience working in a law enforcement and/or legal environment.
- Experience transcribing from audio cassettes or digital media.

OPERATIONAL REQUIREMENTS:
- Willing and able to work in or relocate to Yellowknife
- Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
- Willingness and ability to work overtime, as required.
- Maintain a valid driver's license, or have personal mobility to the degree normally associated with a driver's license.
- Willingness and ability to occasionally travel for work or training purposes using various modes of transportation including small aircraft.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES AND SKILLS:
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to work in a stressful environment.
- Ability to prioritize work to meet deadlines

PERSONAL SUITABILITY:
- Thinking things through.
- Working effectively with others.
- Showing initiative and being action-oriented.
- Dependability
- Attention to Detail

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) security clearance.

Those selected must meet and maintain the above condition of employment throughout their employment. The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. The process requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Health Canada approved medical clearance (Isolated Post only).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Volume Management strategies may be used.

Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each Experience element, as applications will be screened only on the information provided.

Communication for this process will only be sent via email. As the applicant, it is your responsibility to ensure accurate contact information is provided and that you inform our office via email of any updates as required. Ensure you include an email address you can access from home and that it accepts email from unknown users. You are strongly encouraged to check your email on a regular basis, including your junk mail folder.

An exam may be administered. An interview may be administered. Reference checks may be sought.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.