Program Officer / Policy and Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In order to be considered, your application must clearly explain how you meet the following (essential qualifications):
When responding to the screening questions, be sure you:
• Clearly demonstrate how you meet each criteria (education and experience) by answering the online questions and provide concrete, specific examples of actions that speak directly to the experience sought.
• Include when the example took place (month-year to month-year), background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.
• Focus on what YOU did. When referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Résumé may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected. Information provided on your described experience should be supported by your résumé.
• Lack of DETAILS may result in your application being rejected as the Assessment Board may have insufficient information to determine whether you meet the qualifications.

Duties

In this role, you will be responsible for providing centralized national support, oversight, and coordination of estates administration processes for applications to be made under various settlement agreements, particularly for the estates of dependent adults and decedent estates that are administered by Indigenous Services Canada.

We are seeking candidates to deliver estates related services to clients at the national level, interpret legislation and regulations and provide advice on policies and processes to resolve issues related to the delivery of estates services.

You will lead and participate on project teams, committees and working groups involved in analyzing, developing and coordinating the implementation of estates program strategies and initiatives, including thoserelated to settlement processes analyze and interpret acts, regulations and policies and prepare briefings and reports.

Work environment

Indigenous Services Canada (ISC) offers a rewarding, diverse, and enriching work environment There are a wide range of resources and services available to employees including: English/French language training, flexible work arrangements, social and cultural activities, access to Elders, career counseling, etc. These resources are in place to enhance your experience as an ISC employee and support your career with the Public Service.

OUR MISSION: In the spirit of reconciliation, we are committed to creating an inclusive, diverse and representative workforce. We aim to contribute to making Canada a better place for all peoples, particularly, First Nations, Inuit and Métis communities.

WHY ISC? We want to be an employer of choice. To be effective and culturally competent in delivering our mandate, ISC requires individuals bringing forward a diverse set of experiences and knowledge. Providing excellent services and programs requires an understanding of the priorities and aspirations of partner Indigenous communities in areas such as education, governance, health, economic development, housing, community infrastructure and social support. Join a workplace committed to reconciliation with First Nations, Inuit and Métis peoples.


About Indigenous Services Canada:
ISC works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis communities and individuals. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

This is an exciting opportunity to work with a new team in an established branch within ISC and play a key role in the attainment of its priorities and supporting efforts to advance reconciliation nationally.

To learn more about Indigenous Services Canada, click here: https://www.canada.ca/en/indigenous-services-canada.html

Intent of the process

A pool of qualified candidates may be established and may be used to staff similar positions with Indigenous Services Canada and Crown-Indigenous Relations and Northern Affairs Canada with various linguistic profiles (English essential, French essential, bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, CCC/CCC) and/or requirements as well as tenures (Acting, Assignment, Deployment, Secondment, Determinate, and Indeterminate appointments) in various locations in Canada.

The purpose of this process is to identify qualified candidates for the positions of Program Officer (17 PM-03 positions) and Policy and Program Officer (3 PM-04 positions) across Canada.

Positions to be filled: 20

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Both streams (PM03 and PM-04)

A secondary school diploma or employer-approved alternatives (see Note 1).

Note:
1. The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
- An acceptable combination of education, training and/or experience.

Degree equivalency

For PM-03
EX1: Experience in providing recommendations on program administration services*.
EX2: Experience in researching and analysing information to support the development of options.
EX3: Experience collaborating with partners or stakeholders to advance common objectives.

For PM-04
EX1: Experience in providing recommendations to management based on research and analysis of complex** issues related to program administration services* or policy.
EX2: Experience in supporting the development of either:
a) Policies; or
b) Processes and guidelines.
EX3: Experience leading or coordinating project planning and implementation activities.
EX4: Experience coordinating or liaising with stakeholders or partners to advance common objectives.

Definitions:
*Program administration services support the operations of the Program and are understood to include policy, procedure and guideline planning, development, or implementation activities.

**Complex is defined as issues requiring information from multiple components and which may have multiple possible solutions.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Both Streams (PM-03 and PM-04):

Knowledge
Knowledge of Departmental commitments and priorities and mandate

Both Streams (PM-03 and PM-04):

Abilities
Ability to communicate orally
Ability to communicate in writing
Ability to work under pressure and manage tight timelines
Ability to analyze and provide advice to a situation or file
Ability to manage a project or a program

Both Streams (PM-03 and PM-04):
Competencies
Demonstrates integrity and respect
Working effectively with others
Showing initiative and being action-oriented.
Adaptability
Judgement
Indigenous Cultural Competence

The following may be applied / assessed at a later date (may be needed for the job)

Both Streams (PM-03 and PM-04) :
Experience working with Indigenous groups or communities.
Experience implementing policy or with program management
Experience in administering Aboriginal policies.
Experience using document management systems
Experience in database management and analysis
Experience coordinating or leading meetings
Experience in client service
Experience in interpreting and applying policies, procedures and legislation in order to make recommendations or decisions
Experience analyzing information and conducting monitoring activities to evaluate compliance with policies or guidelines.
Experience in providing advice and preparing reports to management on program administration.

PM-04 Stream
• Experience in the use of E-learning and distance training tools or technologies to deliver formal*** training.
• Experience of the development of training material which was used in a formal*** training session.
• Experience in reviewing**** and in assessing***** cases


***Formal training is defined as training sessions that are official and used a defined curriculum and have a national scope
**** Reviewing cases include determine whether cases meet the requirements or eligibility for the applied program or legislation
***** Assessing cases includes making decisions on cases pursuant to relevant Federal Legislation and in a quasi-judicial environment (Note: this does not include general administrative duties related to file preparation and maintenance.)

Both streams (PM-03 and PM-04):
Willingness and ability to work overtime on short notice.
Willingness and ability to travel on occasion.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates will be asked to provide proof of their education credentials at a later date. For foreign credentials, proof of Canadian equivalency will be required within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory.

Candidates will be asked to provide proof of Canadian citizenship or permanent resident.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

Please identify clearly for which position(s) you are submitting an application.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Indigenous/Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Indigenous/Aboriginal person (self-declaration). Upon hiring, Indigenous/Aboriginal candidates will be required to complete the Affirmation of Aboriginal Affiliation Form (AAAF).

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.