Operational Support

Update: New closing date of March 19, 2023.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You will be required to demonstrate how you meet the Essential Qualifications (Education and Experience) and Asset qualifications for the initial screening by answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. You must clearly demonstrate when, where, and how the qualification was met through substantiation by concrete examples. Failure to provide the information in the required format may result in your application being rejected from this process

Starting April 1, 2023, all federal employees will be required to work from a Government of Canada workplace at least two to three times per week, or 40% to 60% of their regular schedule. At Transport Canada (TC), this means we work at a worksite at least eight days during a four-week period. Worksites include, but are not limited to, spaces such as TC approved worksites and collaborative spaces; Locations where TC inspectors conduct their work inspections or locations of stakeholder activities and meetings as well as Government of Canada touchdown and collaborative spaces.

Duties

KEY ACTIVITIES
1. Receives, reviews, coordinates, prepares and/or processes applications, correspondence, certification / service documents, and/or other technical materials to be processed and submitted for approval / signature, ensuring accuracy of content and adherence to departmental procedures, regulations and legislation; also coordinates requests for the translation of various documents.
2. Provides support to the technical teams for all phases of oversight activities such as research, logistical arrangements for meetings, teleconferences and workshops, and preparation of decision records / action registers and other documents, amongst others.
3. Gathers and enters data into databases, verifies accuracy and generates reports and documents.
4. Files documents and keeps records in accordance with central agency and departmental directives and guidelines.
5. Provides mailing and associated distribution services; and assists in monitoring calendar and/or email activities as assigned.
6. Responds to inquiries from internal and external clients, and/or redirects inquiries to the appropriate source.
7. Provides coaching, mentoring and on-the-job training to work colleagues on processes, systems and procedures to support the technical team.

Intent of the process

Transport Canada is dedicated to building an inclusive workforce with a diversity of experiences, perspectives and backgrounds that represents Canada now and in the future.

The intent of this process is to staff two (2) positions on an indeterminate basis in Dorval (Quebec). However, a pool of qualified or partially qualified candidates may be established and may be used to staff similar positions in Transport Canada where tenure, language requirements and security requirements may vary.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
• Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES
• Recent and significant experience* providing administrative support services in an office environment for a team or a manager in at least two of the following tasks: receiving, opening, assigning, tracking and filing files, data entry, tracking requests, preparing correspondence.
• Experience providing financial or accounting support services and coordinating training files.
• Experience in providing service and administrative support to a mostly internal or written clientele.
• Experience using spreadsheet, word processing and email software (such as but not limited to Word, Outlook, Excel).

*Recent and significant experience: one year experience acquired over the past five years.

ABILITIES
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to prioritize in order to meet deadlines.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES
• Working effectively with others
• Showing initiative and being action-oriented
• Demonstrating Integrity and respect
• Thinking things through
• Detail-oriented
• Judgment

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS :

EDUCATION
• Diploma of collegial studies (DCS) or Attestation of collegial studies (ACS) or Diploma of vocational studies (DVS) in the field of administration or office automation/technology.

Degree equivalency

EXPERIENCES
• Experience in air transportation and/or a related field.
• Experience using Microsoft Teams, Sharepoint, PowerPoint, One note, PDF.
• Experience using computer system such as CCM Enterprise, RIDMS, GC Docs, Oracle, Peoplesoft.
• Experience coordinating Access to Information and Privacy requests.
• Experience using a database and/or software applications for report creation.
• Experience in business travel support services such as making travel arrangements, preparing itineraries, and processing travel claims.
• Experience organizing meetings.

ORGANIZATIONAL NEEDS
• In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following employment equity groups: Aboriginal peoples, persons with a disability, visible minorities, and women.

OPERATIONAL REQUIREMENTS
• Some positions may require the willingness to work overtime occasionally and on short notice, to work weekends and/or to travel.

Conditions of employment

Reliability Status security clearance

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Acknowledgment of receipt of applications will not be sent to applicants.
• Please ensure that your email address is on your application for correspondence. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Failure to respond to communications may result in elimination from this process.
• Candidates must meet the essential qualifications to be appointed to a position.
• Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.
• Successful candidate(s) must meet and maintain the conditions of employment throughout their employment.
• A variety of tools and methods may be used to assess candidates including, but not limited to, written tests, standardized tests, interviews, and/or reference checks. In addition, all information obtained throughout the selection process from the time of application to close of process may be used to evaluate candidates.
• Random and/or top down selection of candidates and/other other volume management method may be used in the determination of those to be given further consideration in the assessment process.
• Candidates who were educated outside of Canada, must have the certificates and/or diplomas assessed against Canadian education standards. This will enable candidates to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted through its website at: http://www.cicdi.ca.
• Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.
• Following are some of the benefits associated with applying on-line through the Public Service Resourcing System (PSRS) :
- applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time;
- applicants can verify the status of their applications, at any time;
- for some jobs, applicants will find important information, namely the jobquestionnaire and a complete statement of merit criteria that are only available when applying on-line.
• To submit an application on-line, select the button "Apply Online" below.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.