Program Support Officer

Important messages

Giving you the best chance to succeed!

At Elections Canada, we are committed to running inclusive and barrier-free recruitment processes.
If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website:
www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

Work environment

Elections Canada is an independent agency of Parliament. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

IMPORTANT: Elections Canada offers a hybrid work model which permits telework in most situations. However, as of March 27, 2023, employees are expected to work onsite at least 2 days per week (or a minimum of 40% of their working schedule). This includes one fixed day onsite for all employees of the same team and one flexible day (i.e. not fixed) at an onsite location. Work arrangements outside of this model will be considered on an exceptional basis only.

If it is a work environment that interests you...You believe you have the skills needed for the job... Maybe YOU are the one we are looking for. Don’t hesitate, apply!

Intent of the process

A pool of fully or partially qualified candidates may be established to fill positions at the same or equivalent group and level at Elections Canada with varying tenures (such as indeterminate, specified period, acting, casual) and various linguistic requirements and profiles.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES
*Significant experience in providing **administrative support services or ***operational support services.
Experience in providing client service (internal or external).
Experience in the use of Microsoft Word and Excel.

*Significant experience is defined as the depth and breadth of experience normally associated with full time performance of duties for a cumulative period of at least 1 year
**administrative support services include but are not limited to inbox management, preparing documents and files for management review, etc.
***operational support services include but are not limited to mail processing, document scanning, data processing, etc.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CCC/CCC)

Information on language requirements

ABILITIES
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to work independently and within a team environment.
Ability to work under pressure and adapt to changing priorities and meet tight deadlines.
Ability to interpret client requests and recommend solutions.

PERSONAL SUITABILITIES
Attention to detail
Judgement
Reliability
Leadership
Showing initiative and being action-oriented
Client service focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCES:
Experience providing advice and/or recommendations on administrative practices
Experience with producing, revising, proofreading and distributing high quality correspondence material such as memos, letters, etc., under tight deadlines
Recent**** experience working in the field of records management
Experience in supervision
Experience in delivering training
Call centre experience

****Recent is defined as an experience having been acquired within the past 2 years

ORGANIZATIONAL NEED
Elections Canada is committed to establishing and maintaining a representative workforce. Qualified candidates who self-identify as members of the Equity-seeking groups (a group of persons who are disadvantaged on the basis of one or more prohibited grounds of discrimination within the meaning of the Canadian Human Rights Act) may be selected for appointment to fill an organizational need.

Conditions of employment

Reliability Status security clearance
Willingness and ability to work overtime as and when needed and on short notice.
Consent to observe strict political impartiality and neutrality for the duration of employment.
A working internet connection is required to perform the duties of the position.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

No cover letter is required; candidates must answer the screening questions, by clearly demonstrating they meet qualifications relative to education and experience. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of examples and details may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Candidates from outside of the public service may be required to pay for travel and relocation costs associated with this selection process.

A test will be administered.

An interview will be administered.

Reference checks may be sought.

Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed.

You must provide proof of your education credentials.

Please ensure that your Personal Record Identifier (PRI) is included in your application, if you have one.

Persons are entitled to participate in the selection process in the official language of their choice.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.