IT Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

❗❗ Candidates must demonstrate in the screening questions how they meet the essential qualifications (education 𝗔𝗡𝗗 experience) and the asset qualifications.

❗❗ Clear examples must be provided by outlining 𝗪𝗛𝗘𝗥𝗘, 𝗪𝗛𝗘𝗡 and 𝗛𝗢𝗪 the degree was obtained or the experience was acquired. It is NOT SUFFICIENT to only state that the qualifications are met or to provide a listing of current or past responsibilities.

❗❗ Failure to clearly demonstrate how you meet the screening criteria may result in the rejection of your application.

❗❗ Candidates will not be solicited for incomplete or missing information.

Work environment

📢𝗧𝗥𝗔𝗡𝗦𝗣𝗢𝗥𝗧 𝗖𝗔𝗡𝗔𝗗𝗔: 𝗔 𝗦𝗠𝗔𝗥𝗧 𝗖𝗔𝗥𝗘𝗘𝗥 𝗠𝗢𝗩𝗘!

Apply today for an opportunity to join Transport Canada. We are looking for dynamic candidates that will help shape and build the Transport Canada of tomorrow. The people selected will have the opportunity to increase their experience and expertise. We look forward to hearing from you!

Transport Canada employs more than 6,000 talented and motivated employees working in the Atlantic, Quebec, Ontario, Prairie, and Northern, Pacific regions, and at our Ottawa Headquarters. We develop policies and enforces Acts and regulations that support transportation efficiency, safety, security, environmental responsibility, and align with global standards. Our vision is of a safe, secure, green, innovative, and integrated transportation system that supports trade and economic growth, a cleaner environment, and the well-being of Canada's middle class. Our transportation agenda thrives to adopt new ways of thinking about how we deliver services and oversee the transportation system.

We are an employer that fosters employee well-being, provides an open and respectful workplace, competitive benefits and flexible work schedules that promote work-life balance.

Transport Canada believes that to be able to effectively serve the public, its workforce needs to reflect the diversity of the Canadian population. The Department is committed to a representative workforce that represents the Canadian public we serve. If you are an Indigenous person, a person with a disability, a member of a racialized group* and/or a woman and are interested in bringing in different perspectives and insights we encourage you to self-declare in this staffing process. This self-declaration information can be factored into departmental strategies and selection decisions to address our commitment to eliminate gaps for these groups.

✱ Please note that this group is currently designated as members of visible minorities in the Employment Equity Act and the self-declaration form.

Intent of the process

💻 At this time, we are looking to staff one (1) Indeterminate position with a bilingual imperative CBC/CBC language profile. A pool of partially qualified and qualified candidates for IT-01 positions will be established and used to staff positions at Transport Canada in Moncton, New Brunswick, Dartmouth, Nova Scotia or St. John’s, Newfoundland and Labrador. It may also be used to staff other similar positions of various tenures, linguistic profiles, security clearances and with equivalent classification within Transport Canada.

Transport Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. Therefore, priority may be given to employment equity qualified candidates, which consists of candidates who self-identify as a member of one or more of the following employment equity groups: Aboriginal persons, person with disabilities*, and members of visible minorities. Given that a pool of partially qualified and qualified candidates will be established, we encourage both employment equity deserving and non-employment equity candidates to apply.

* As per the Accessible Canada Act, disability is defined as any impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment — or a functional limitation — whether permanent, temporary or episodic in nature, or evident or not, that, in interaction with a barrier, hinders a person’s full and equal participation in society.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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𝗘𝗗𝗨𝗖𝗔𝗧𝗜𝗢𝗡
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✔ Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

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𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘
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✔ Experience supporting hardware and software including peripherals in a Windows 10 environment.

✔ Experience providing on-site and (or) remote information technology (IT) support services to clients in a formal capacity (e.g., as a member of an IT team providing onsite support; a service center, etc.).

✔ Experience in providing advice to clients on IT matters.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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𝗔𝗦𝗦𝗘𝗧 𝗘𝗫𝗣𝗘𝗥𝗜𝗘𝗡𝗖𝗘
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✔ Experience using Microsoft's Active Directory.

✔ Experience in configuring smartphones.

✔ Experience providing technical support on government managed services such as: Email support for M365, Enterprise Mobile Device Management (EMDM), myKEY, GC Secure Remote Access (GCSRA), Videoconferencing and Web conferencing.

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𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗢𝗡𝗔𝗟 𝗥𝗘𝗤𝗨𝗜𝗥𝗘𝗠𝗘𝗡𝗧𝗦
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✔ Willingness to do overtime occasionally, usually with proper notice. Overtime is not required each year.

✔ Be able and willing to travel within the Atlantic Region occasionally, usually with proper notice. Some of the positions do not require travel.

✔ Some of the positions, but not all, could occasionally require transporting, lifting, and setting down equipment that can weigh up to 20kg.

✔ Some of the positions, but not all, could occasionally require working under the following conditions: bending down and stretching below desks to reach the equipment.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
✔ Bilingual Imperative BBB/BBB, CBC/CBC
✔ English Essential

Information on language requirements

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𝗖𝗢𝗠𝗣𝗘𝗧𝗘𝗡𝗖𝗜𝗘𝗦
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✔ Demonstrating integrity and respect

✔ Thinking things through (analysis)

✔ Working effectively with others

✔ Showing initiative and being action-oriented

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𝗔𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦
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✔ Ability to communicate effectively orally

✔ Ability to communicate effectively through writing

✔ Ability to provide customer-oriented service

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

𝗖𝗢𝗠𝗠𝗨𝗡𝗜𝗖𝗔𝗧𝗜𝗢𝗡
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✅ Transport Canada will accept applications on-line only.

✅ Acknowledgment of receipt of applications will not be sent to applicants.

✅ Transport Canada will contact candidates once the screening process is completed.

✅ Communications for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
𝗧𝗛𝗘𝗥𝗘𝗙𝗢𝗥𝗘, 𝗜𝗧 𝗜𝗦 𝗬𝗢𝗨𝗥 𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗬 𝗧𝗢 𝗩𝗘𝗥𝗜𝗙𝗬 𝗬𝗢𝗨𝗥 𝗘-𝗠𝗔𝗜𝗟 𝗔𝗡𝗗/𝗢𝗥 𝗣𝗦𝗥𝗦 𝗔𝗖𝗖𝗢𝗨𝗡𝗧 𝗢𝗡 𝗔 𝗥𝗘𝗚𝗨𝗟𝗔𝗥 𝗕𝗔𝗦𝗜𝗦 𝗙𝗢𝗥 𝗡𝗘𝗪 𝗖𝗢𝗠𝗠𝗨𝗡𝗜𝗖𝗔𝗧𝗜𝗢𝗡 𝗥𝗘𝗚𝗔𝗥𝗗𝗜𝗡𝗚 𝗧𝗛𝗜𝗦 𝗦𝗘𝗟𝗘𝗖𝗧𝗜𝗢𝗡 𝗣𝗥𝗢𝗖𝗘𝗦𝗦.

✅ Ability to communicate effectively in writing and orally: All written and verbal communication obtained throughout the selection process, from the time of application to close of process, will be used to evaluate the candidates. For instance, e-mails, phone calls, phone messages, screening questions, résumés and/or interview (but not limited to).

✅ Time sensitive correspondence may be transmitted via email and it will be the candidate's responsibility to ensure they check their email regularly. Failure to respond to communications may result in elimination from this process.

✅ A written exam, an interview and a reference check may be used as the assessment methods in this selection process.

✅ Candidates must meet the essential qualifications to be appointed to a position.

✅ Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staff.

✅ Candidates will be required to provide proof of education credentials later in the process.

✅ Candidates who were educated outside of Canada, must have the certificates and/or diplomas assessed against Canadian education standards. This will enable candidates to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted through its website at: http://www.cicdi.ca.

✅ Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

✅ All job applications must be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line:
• applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time;
• applicants can verify the status of their applications, at any time;
• for some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

✅ To submit an application online, please select the button "Apply Online" below.

✅ Persons with disabilities preventing them from applying online are asked to contact 1-800-645-5605.

𝗔𝗦𝗦𝗘𝗦𝗦𝗠𝗘𝗡𝗧 - 𝗥𝗘𝗦𝗖𝗛𝗘𝗗𝗨𝗟𝗜𝗡𝗚
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✅ Rescheduling will only be dealt with on a case-by-case basis. Supporting documentation will be required at the time of your request to be rescheduled.

✅ Possible reasons for alternate assessment dates:
• Medical reason with doctor's certificate;
• Death in the immediate family;
• Professional obligation (proof required);
• Confirmation of pre-approved travel plans; or
• Religious reasons.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.