Team Leader (IT-03)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We recognize our responsibility and are fully committed to reconciliation with Indigenous Peoples, and finding and eliminating racism as well as systemic and structural barriers in our people management, policy and programs. In order to achieve this goal, we strongly encourage you to tell us if you belong to one or more of the following groups: Indigenous, Black and other racialized minorities, Persons with a Disability, Women and LGBTQ2+.

If you think that you meet the qualifications listed below:
• Click "Apply online"
• Upload your resume
• Respond to the screening questions

***Please note that only applications received directly via GC Jobs will be accepted. Persons with disabilities preventing them from applying online are asked to contact the persons listed below.***

***Employees of the Public Service of Canada that have applied on selection process 2023-IMC-IA-43655 need not reapply***

Work environment

Come join a team of people who are dedicated to building a stronger, better and more inclusive Canada. Our work helps to reunite families and protect displaced and persecuted people, while attracting top talent from across the globe to contribute to our social and economic prosperity. Both concepts are important - maximizing the social and economic benefits of managed migration (while sometimes sounding banal) is one of our main objectives. Whether we are working on temporary entry, permanent residency, citizenship, passports, or the many internal services that enable our work, we are helping to shape the welcoming, diverse, inclusive and prosperous country we want to be.

What’s in it for you:
• IRCC is recognized as one of the top employers in 2023
• A career among a dynamic and dedicated team
• Opportunities for advancement
• A wide variety of positions to diversity your career
• IRCC supports a hybrid workplace and telework; flexible work arrangements may be possible

Why work in the IT Operations Branch at Immigration Refugee and Citizenship Canada? Let our employees tell you!

"I love being part of something larger that makes a difference. Every day is different and I get to interact with such a wide variety of groups/people. I am always learning. We all work hard and are recognized for doing so."
Nathalie P.

"IRCC is a department that has a lot of diversity and growth opportunities. There are many opportunities to grow with different teams and different challenges. Having been on 5 different teams in the last 12 years has increased my skills and helped (me) grow in my career path."
Emily H.

If you share our vision for a strong and inclusive Canada, come be a part of the IRCC Team!

Intent of the process

This process will be used to establish a pool of candidates to staff similar positions at an identical or equivalent group and level with an official language proficiency of Bilingual Imperative CBC/CBC, various security profiles and various tenures at Immigration, Refugees and Citizenship Canada.

Positions to be filled: 38

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
- Recent* and significant** experience in analyzing IM/IT requirements, and providing recommendations or solutions to staff, supervisor or manager.
- Recent* and significant** experience in providing advice and guidance on IM/IT issues.
- Recent* and significant** experience in collaborating and maintaining relationships with various stakeholders, which includes internal and external clients.

*Recent is defined as the experience normally acquired within the last five (5) years.
**Significant is defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS - EDUCATION, EXPERIENCE AND KNOWLEDGE

An asset qualification is considered a "nice to have." Asset qualifications may be used when considering best fit or future hiring needs. Candidates do not need to meet all of the following qualifications.

ASSET QUALIFICATIONS - EDUCATION:
- A Bachelor of Computer Science with a specialization in: Information Technology, Information Management or Computer Engineering from a recognized university.
- Various IM/IT Certifications such as:
- Information Technology Infrastructure Library (ITIL) Certification
- Agile Certification
- Project Management Professional (PMP) and/or Prince 2
- Information Technology Service Management (ITSM)
- Cloud Certifications (Amazon, MS, etc.)
- Certified DevSecOps Professional

Degree equivalency

ASSET QUALIFICATIONS - EXPERIENCE:
- Recent* and significant** experience in estimating timelines and work effort for application development or implementation of technical solutions.
- Recent* and significant** experience in leading the development or the implementation or support of IT systems.
- Recent* and significant** experience in leading IT teams composed of multi-disciplinary staff and contractors.
- Experience working in one or more of the following systems: Global Case Management System (GCMS), the Canadian passport issuing system (IRIS), the Canadian Immigration Biometric Identification System (CIBIDS), the Grants and Contributions System (GCS) and/or the Government of Canada’s official Electronic Document and Records Management Solution (GCDocs) to deliver IT services.
- Experience in assigning work and/or supervising staff, including students.
- Experience of Systems Development Life Cycle in IT projects.
- Experience incorporating best practice IT security measures into IM/IT applications using DevSecOps.
- Experience using any of the products in IRCC’s DevSecOps product toolchain.

*Recent is defined as the experience normally acquired within the last five (5) years.
**Significant defined as the depth and breadth of experience normally associated with the performance of the duties for a period of approximately two (2) years.

NOTE: Depending on the position being staffed, the hiring manager may deem one or more of the above asset qualifications to be an essential qualification. In cases where one of the above assets is deemed to be “essential” only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES:
- Effective Interactive Communication
- Judgement / Analytical Thinking
- Adaptability and Flexibility
- Cooperation and Collaboration
- Values and Ethics
- Team Leadership

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS - KNOWLEDGE:
- Knowledge of DevSecOps best practices

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:
- Ability and willingness to carry a government-owned mobile device during and outside working hours
- Ability and willingness to work overtime and on call as required.
- Ability and willingness to work flexible hours.
- Ability and willingness to travel.
- Ability and willingness to work virtually (telework) and in the office (on-site) as required.

Conditions of employment

CONDITIONS OF EMPLOYMENT: SECURITY
- Reliability status security clearance
- Secret status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

STEP 1 – INTRODUCE YOURSELF

Education and Experience: When you submit your application, the system will prompt you with a specific question to evaluate how you meet each qualification.

Please make sure to fully answer the screening questions and provide details as the information you provide will be shared with hiring managers. Résumés will be used as a secondary source to validate the education and/or experience described in the screening questions.

STEP 2 – SHOW US!

If your application is screened in, you will be invited to the next stage of assessment which may include one or more of the following: an online exam, an interview and/or references.

STEP 3 – LANGUAGE ASSESSMENT

Since you are being considered for a bilingual position, Second Language Evaluation (SLE) will be conducted for candidates that do not have valid SLE results.

Please note that SLE is an essential qualification. If you would like to prepare yourself for the SLE tests, please visit the Second Language Evaluation information for candidates’ page:
https://www.canada.ca/en/public-servicecommission/services/second-language-testing-publicservice.
html

If you have previously been assessed for SLE but do not have a copy of your results, please visit the PSC’s Confirmation of Previous Test Result web page:
http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm

STEP 4 – SECURITY CLEARANCE

The hiring department is responsible for the Personnel Security Clearance process.

Typically to be eligible for a "Reliability" clearance, you must provide residence information for the last five (5) years and to be eligible for a "Secret" clearance, you must provide residence information for the last ten (10) years.

The process may involve reference inquiries, verification of qualifications, criminal records checks, credit checks (if required), and fingerprints.

*****

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Candidates will be required to acknowledge through their application that they have read and understood IRCC's Confidentiality Agreement in order to be referred for assessment.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

Candidates must provide proof of education credentials at a later time in the process. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at https://www.cicic.ca/2/home.canada

The selection decision(s) may be based on one or more of the following criteria:
• Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team.
• Matching of the individual's experience or qualifications to the specific duties of the position being staffed.
• Depth, breadth, type of work-specific experience.
• Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.