IT Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

ACCELERATE YOUR CAREER IN CLOUD SERVICES:

Join a dynamic and innovative team at Shared Service Canada (SSC) as a member of the Cloud Product Management and Services Team within the Chief Technology Officer Branch (CTOB). In this role, you will be part of a team that accelerates and simplifies the GC Cloud-First policy requirement and supports the GC Digital and SSC 3.0 objectives. Under the leadership of the CTOB, you will have the opportunity to enable access to the right cloud supply, deliver foundational services, and assist partners in their cloud adoption journey. With an enterprise approach that prioritizes agility, flexibility, scalability, and reliability, you will improve the user experience and increase client satisfaction. Don't miss this exciting opportunity to be a part of a team that is driving technological innovation and making a positive impact in the world of technology for the Government of Canada and its citizens.

A REWARDING CAREER WITH A WIDE RANGE OF BENEFITS:

Make a difference while enjoying a comprehensive benefits package and work-life balance. Our salary ranges from $75,129 to $91,953.**Please consult the Treasury Board Secretariat website to learn upcoming annual salary range.

INVEST IN YOUR WELL-BEING:

We believe in supporting our employees' well-being and offer flexible work arrangements, an Employee Assistance Program, and mental health practitioner coverage through health benefits.

EMBRACE DIVERSITY AND INCLUSION:

Join an organization that values diversity and is dedicated to building an inclusive workforce. We believe that a team with different identities, abilities, backgrounds, cultures, skills, perspectives, and experiences drives success and innovation.

Intent of the process

Shared Services Canada is seeking talented and motivated individuals to join our team as IT professionals. The intent of this process is to establish a pool of qualified or partially qualified candidates who can be used to fill positions with different language profiles, security profiles, and duration of employment within Shared Services Canada. With a number of positions to be filled, don't miss out on this chance to be a part of our dynamic and innovative team. Submit your application today!

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES
Demonstrate two (2) of the five (5) following experiences**:

- Recent experience* in analyzing customer needs and providing IT (Information Technology) advice to clients.
- Recent experience* providing computing support, analyzing, troubleshooting, resolving platform, network, security and/or software problems.
- Recent experience* in creating and updating technical documentation (User guides, troubleshooting guides, Diagrams, standard operating procedures (SOP), Frequently asked questions (FAQ), etc.).
- Recent experience* supporting and administering resources within one or more of the authorized cloud platforms for the Government of Canada (Microsoft Azure, Amazon Web Services, Google Cloud, IBM Cloud, Oracle Cloud or ThinkOn).
- Recent experience* with scripting using a language such as PowerShell, Bash, Java, C++, Go or Python.

*Recent experience is defined as experience obtained within the last five (5) years.
**In your application, you will have to demonstrate at least two (2) of the five (5) essential experiences to be screened in.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
Bilingual imperative CBC/CBC
English Essential
French Essential

Information on language requirements

KNOWLEDGE:
-Knowledge of cloud solutions.

ABILITIES:
-Ability to communicate effectively orally.
-Ability to communicate effectively in writing.

PERSONNAL SUITABILITIES:
-Client focus
-Integrity and Respect
-Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:
-Certified within one or more of the authorized cloud providers for the Government of Canada (Microsoft Azure, Amazon Web Services, Google Cloud, IBM Cloud, Oracle Cloud or ThinkOn).

Degree equivalency

ASSETS EXPERIENCES:
- Experience with Agile methodologies and implementing them in DevOps, ITOps and/or SecOps practices.
- Experience with architecture practices and frameworks (e.g., TOGAF, Zachmann, AWS Well Architected Principles).
- Experience working with cloud platform (Microsoft Azure, Amazon Web Services, Google Cloud, IBM Cloud, Oracle Cloud or ThinkOn).
- Experience working on the Linux command line
- Experience with container orchestration (Kubernetes/OpenShift)
- Experience with DevOps and Automation (Git, Jenkins, Ansible, CI/CD, Infrastructure as code, Terraform, Powershell)
- Experience in networking and network security (Firewall, load balancers, certificates)
- Experience in deploying or managing IaaS (Infrastructure as a Service) or PaaS (Platform as a Service).
- Experience providing strategic advice and recommendations on IM/IT (Information Management/Information Technology) issues
- Experience in analyzing and interpreting business requirements and converting them to use cases, strategic plans, road maps and solutions
- Experience developing cloud native applications and/or transforming existing applications to enable migration to cloud

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

OPERATIONNAL REQUIREMENT:
-Willingness and ability to work overtime on short notice.

CONDITION OF EMPLOYMENT:
-Various security requirements: Reliability or Secret 

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Candidates must include a valid email address in their application. It is the candidate's responsibility to ensure that this address is functional and that it accepts messages from unknown users (some email systems block these types of email). It is also the candidate's responsibility to ensure accurate information is provided and updated as required.
2. In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates. The ability to communicate effectively in writing could be assessed throughout the process.
3. Please clearly identify your substantive group and level, your employment status and your Personal Record Identifier (PRI) on your resume and/or application form.
4. Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels may be considered in the advertised appointment process.
5. Candidates are entitled to participate in the appointment process in the official language of their choice.
6. Candidates are required to meet the essential qualifications. Depending on the requirements of the positions being staffed from this process, for current or future vacancies, the asset qualifications, operational requirements and organizational needs may be applied at any time during this process.
7. Meeting the asset qualifications, the operational requirements and/or the conditions of employment may be required depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a qualified candidate from this selection process. Asset Qualification's could also be used as a volume management tool.

Foreign educational credentials must be assessed by a recognized credential assessment service. Should you have completed your studies outside of Canada, it is your responsibility to have your certificates and/or your diplomas assessed against Canadian educational standards. You will need to submit proof of education (i.e. degree, diploma, and/or transcripts), when requested. Please visit the Canadian Information Centre for International Credentials (CICIC) site at http://www.cicic.ca/ for more information.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Failure to respond to communications may be construed as a withdrawal from this process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.