Various IM/IT Director positions

Important messages

⚖ We are committed to providing an inclusive and barrier free work environment, starting with the hiring process, if you need to be accommodated during any phase of the evaluation process, please use the Contact information provided to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Information on accommodation for persons with disabilities can be found at:
https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs/applying-government-canada-jobs-testing-accommodation-measures.html

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

You must submit a complete application, consisting of answers to screening questions, which clearly demonstrate how you meet the screening criteria (education and experiences). The screening questions will be used as the primary tool in the screening process and your résumé will only be used to validate the information you provided.

In your response to the screening questions, please provide concrete examples and the following MANDATORY information:

1. Name of the employer where the experience was acquired
2. Title of the position occupied and duration for which you exercised the functions
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired

📢This is a crucial step of the process. Managers can’t make any assumptions about your experience, abilities, and competencies. Simply saying that you have the required qualifications or listing a list of current duties is not enough; your answers must be specific, detailed and self-contained.

⭐❗We invite you to watch a short video (2.5 minutes) to learn more about the online application process. Link included above in the advertisement information section.

Please note that point form, “copy and paste" from your resume and comments such “refer to my attached resume” will not be accepted. Failure to provide this information in the requested format may result in your application being rejected.

*Candidates will not be solicited for incomplete or possible missing information. Failure to provide this information in the requested format may result in your application being rejected.

**NOTE: Your application and your answers to the screening questions may be used to assess your ability to communicate effectively in writing.

Work environment

Our jobs will place you at the leading edge of information management (IM) and information technology (IT) in the federal government of Canada. These jobs will allow you to have meaningful and significant impact on the lives of Canadians.

As one of the largest IT organizations in government, we offer significant opportunity for professional growth and advancement.

The work we do involves creating, maintaining and innovating major systems and applications that enable the delivery of assistance programs to Canadians. It’s all about keeping our programs running while at the same time striving to innovate, streamline and keep secure information and interactions with Canadians.

The outcomes of our work affect individuals like you, families, seniors, persons with disabilities, in fact the full spectrum of our country’s population.

These job opportunities will be a great fit if you are:
• Interested in fast paced, innovative work focused on continuous improvement and creativity
• Adaptable and flexible - able to shift gears quickly, refocus work and address the emerging or urgent needs of Canadians
• A confident leader, able to motivate and support staff who are driven by excellence

As we continue to modernize and transform our ways of working in order to deliver high-quality services for Canadians, we need employees who possess the competencies, the commitment, and the character necessary to be effective leaders. Although competencies and commitment are important, character plays a critical role in leadership behavior.

The Department has formally transitioned from an employer-directed remote work posture to a flexible (hybrid) work model. Most positions can be staffed on a hybrid basis. A hybrid work arrangement involves employees doing a combination of work onsite and offsite, with onsite activities being done for reasons of efficiency, effectiveness or the requirements of the function. Employees may also be required to be onsite for specific organizational reasons including onboarding, training, collaboration, networking or all-staff meetings.

Intent of the process

As a large and dynamic organization, current and future opportunities will primarily focus on the management of IT applications, IT Operations, IT Technical Debt, and Cloud, Strategic planning.

A pool of partially or fully qualified candidates may be established from this selection process and may be used to staff positions with similar requirements within Employment and Social Development Canada. The results may also be used for other jobs that may become available at ESDC and across the federal public service. These could be permanent positions or jobs for a specific time period. If you have the skills we need, we will keep you informed of the opportunities.

Candidates occupying a position at the IT-05 level for an indeterminate period (or equivalent) may be considered for deployment opportunities. If you believe you are the ideal candidate for this position, are already at the IT-05 level (or equivalent) and are interested in a deployment opportunity, you can contact us by simply applying.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

The minimum standard is:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1. Indeterminate incumbents in the IT group on December 9, 2021, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience (minimum of 5 years in IM/IT) may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
EXP1: Recent (i) and significant (ii) experience at the manager level or above, in leading at least two (2) IM/IT domains (disciplines) (iii).

EXP2: Recent (i) and significant (ii) experience providing oral and written strategic advice, briefings, and recommendations to senior management (iv), in response to complex (v) IM/IT operational issues.

EXP3: Recent (i) and significant (ii) experience, at the manager level or above, in collaborating with stakeholders (internal / external / departments / agencies / private sector) for the achievement of results.

EXP4: Recent (i) and significant (ii) experience managing human resources (vi).

EXP5: Recent (i) and significant (ii) experience managing financial resources (vii) in a business, operational or project environment.

DEFINITIONS

(i) Recent experience acquired within approximately the last five (5) years.

(ii) Significant experience is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of approximately three (3) years or more.

(iii) The list of the IM/IT domains (disciplines) in scope of this process is presented below:
- IM/IT Strategic Planning
- IM/IT Enterprise, Application and Technology Architecture
- Programme, Portfolio, and Project Management
- Software Engineering or Development, Deployment, and Management
- Information Management
- IT and Cyber Security Management and Operations
- Distributed Computing Management and Delivery
- IM/IT Service Management
- IM/IT Infrastructure Operations
- Management of Aging IT and Technical Debt
- Business Continuity and IM/IT Disaster Recovery Planning
- Cloud Infrastructure, Management, Architecture, Security and Strategy

(iv) Senior Management is defined as Director level and above.

(v) Complex issues is understood by at least two (2) of the following characteristics: multidimensional, sensitive and confidential, affecting many partners or stakeholders, precedent setting or having a major impact on the public service/private sector, or having potential for significant media coverage.

(vi) Human Resources: is defined as supervision of staff including resource planning, staffing, assigning and managing work, assessing and managing performance, developing and implementing training and staffing plans. Applicants must also indicate the number of employees they supervised directly.

(vii) Financial Resources: is defined as management and accountability for a budget, including responsibility for financial planning, forecasting and reporting. Applicants must also indicate the budget under their direct control.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES:
KLC1: Create vision and strategy

KLC2: Mobilize people

KLC3: Uphold integrity and respect

KLC4: Collaborate with partners and stakeholders

KLC5: Promote innovation and guide change

KLC6: Achieve results

ABILITIES:
A1: Ability to communicate effectively in writing
A2: Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

➔ Candidates WILL NOT be asked to include how they meet these asset qualifications as part of the online application. However, once the pool is established, candidates may be asked how they meet specific assets related to the following specializations.

EDUCATION:
AED1: Graduation with a degree from a recognized university in computer science, engineering, information technology or management, business administration or any other field related to the positions to be staffed.

Degree equivalency

CERTIFICATION:
Information Technology Infrastructure Library (ITIL).

Project Management Professional (PMP) or Prince II Certification.

Agile Certified Practitioner (PMI-ACP).

Certified Scrum Master (CSM).

Certified Information Systems Security Professional (CISSP).

Certified Cloud Security Professional (CCSP).

Certified Information Systems Auditor (CISA).

The Open Group Architecture Framework (TOGAF).

The Prosci ADKAR Model.

Cloud certifications.

Other relevant certifications

EXPERIENCE:
AEX1: Experience in leading the design, development or implementation of policies, services, standards or frameworks (such as governance, planning, digital).

AEX2: Experience implementing business-driven IT-enabled transformation initiatives following organizational program and/or project management frameworks.

AEX3: Experience in IM/IT strategic planning for the delivery of organizational IM/IT services.

AEX4: Experience in the management of physical and digital information management.

AEX5: Experience in cloud-based application deployment and technologies, including DEVOPs and agile methodologies.

AEX6: Experience in the implementation of multi-organizations IM/IT solutions requiring integration between solutions.

AEX7: Experience in the management of aging IT, IT evergreening and technical debt activities.

AEX8: Experience in the planning and delivery of accessibility compliance activities.

AEX9: Experience managing business/customer relationship in delivery of IM/IT services.

OPERATIONAL REQUIREMENTS:
Willing and able to work overtime, often on short notice.

Willing and able to keep abreast of the latest trends and innovations in IM/IT.

Willing and able to attend employer directed training as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

📝Application process
The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. The following are some of the benefits associated with applying on-line:
• Applicants can create and manage their accounts and apply to job opportunities as long as an internet connection is available.
• Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application.
• Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement. Should you be unable to apply on-line, please submit your application, quoting the Selection Process Number, to the application contact listed on the poster on or before the closing.

📋 Assessment
Candidates must meet all the essential criteria in order to be appointed. However, candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Asset qualifications, cut-off scores higher than the minimum, top-down and/or random selection techniques may be used at any phase of the process. All information collected during the selection process, from the time of application to the end of the process, can be used to evaluate candidates. A variety of assessment tools may be used such as a written exams, situational exercises, interviews and reference checks. At the time of assessment, confirmation of current/previous employment and/or references will be required.

🧳 Travel Status - Travel Costs
Please note you will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, you will be responsible for travel costs.

🎓 Proof of Education
You must provide proof of your education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

💬 Communication
Acknowledgement of receipt of applications will not be sent.

Candidates will be contacted and invited to assessments via email. It is imperative that you provide a valid email address that accepts email from unknown users (some messaging systems block these types of correspondence). Candidates are responsible for checking their emails, as well as their junk emails, regularly. In addition, you need to inform us of any changes to your contact information. If you fail to follow these recommendations, you may be eliminated from the selection process.

🍁 Official Languages - Bilingual Positions
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants will be asked to indicate in their on-line application their preferred official language for each of the following: a) correspondence, b) written exam, and c)interview.

To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the Public Service Commission, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle

For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

An optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

🛈 Other information
An assignment, secondment, or acting appointment requires approval of your supervisor.

Please know that we appreciate you taking the time to consider this opportunity.

We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.