Various Administrative Positions at the Public Service Pay Centre

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

📢Are you looking to gain new experiences and develop various skills? Would you like to work in an environment that is stimulating and focused on client service excellence? Do you want to contribute to the success of your Government and make a difference? Then, look no further, we have a job for you!
The Public Service Pay Centre is currently looking for dynamic and motivated individuals to fill various administrative positions.

📢 WE OFFER:
▻ An engaging work environment with a focus on your well-being
▻ Learning and developmental opportunities to maximize your personal and career growth
▻ Flexible work arrangements including hybrid work
▻ Opportunities to demonstrate your talent
▻ Competitive salaries and excellent benefits

✋︎ All correspondence and communications may be used for assessment.

Duties

While working in an administrative position at the Public Service Pay Centre, your duties could include the following:

• Fielding telephone, e-mail and written inquiries from public service employees and other stakeholders seeking information on their pay and benefits provisions;
• Coordinating administrative requirements for the scheduling of internal or external meetings and assisting in the preparation of PowerPoint presentations;
• Entering basic data in departmental records systems;
• Assisting clients and others on the use of websites and with locating help in other branch services and the broader public service;
• Filing, retrieving and disposing of information within existing classification structure;
• Creating new files;
• Coordinating and controlling the receipt and distribution of incoming documents; and
• Assisting the unit in workload management through the revision, tracking and preparation of all requests in the assigned unit.

Work environment

📢Due to the COVID-19 pandemic and until further notice, our team is currently working remotely.
Once a date for a return to the workplace is established, a flexible hybrid work approach will be undertaken, where a combination of on-site work and telework (i.e.remote work) will be implemented. Employees who will be teleworking will need to be able to travel to the work site when needed at their own expense.

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office; and
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

Intent of the process

A pool of qualified candidates will be established and could be used to staff various administrative positions (or similar positions) with various locations, tenures, titles, language requirements and security requirements within the Public Service Pay Centre.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

𝐄𝐃𝟏. High school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:

𝐄𝟏. Experience in the use of e̲a̲c̲h̲ of the following: word processing (for example, MS Word), spreadsheet (for example, Excel) and email software (for example, Outlook).

𝐄𝟐. Experience in providing *administrative support services, OR Experience in dealing with individuals in a client service environment.

★ Administrative support services is defined as, but not limited to: preparing various types of documentation, answering inquiries and providing information as required, data entry, performing reception duties, mail duties, procuring office equipment and supplies, maintaining a filing system, making copies, sending and receiving correspondence, and/or performing a variety of other office tasks.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
▻ Bilingual Imperative – CBC/CBC
▻ Bilingual Imperative – BBB/BBB
▻ English Essential
▻ French Essential

Information on language requirements

COMPETENCIES:

𝐂𝟏. Client Service Competency 𝐋𝐞𝐯𝐞𝐥 𝟏: Delivers high-quality client service
𝐂𝟐. Working Effectively with Others
𝐂𝟑. Dependability

ABILITIES:

𝐀𝟏. Ability to verify information to ensure completeness and accuracy
𝐀𝟐. Ability to communicate effectively in writing
𝐀𝟑. Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION (may be needed for the job):

𝐀𝐄𝐃𝟏. Successful completion of at least one (𝟏) year of post secondary school

Degree equivalency

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted through the Public Service Resourcing System.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

✋︎ Screening questions and/or your CV may be used to assess the ability to communicate effectively in writing.

➧ Candidates must meet the essential qualifications to be appointed to a position.

➧ Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

➧ It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria in the screening questions. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete, detailed examples that illustrate how and when they have met the requirement.

➧ You must complete all questions without consultation with any other individual as your answers will be used to evaluate some of the essential qualifications.

➧ Please note that a number of volume management strategies are available to hiring managers. Several strategies may be used in combination to maximize the effectiveness in volume management. Management may decide to invoke the assets, random selection or, top-down selection at any stage of the process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.