POLICE DISPATCHER TRAINEE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ALL CANDIDATES MUST ATTEND AN INFORMATION SESSION once the screening stage has been successfully completed.

The PO-TCO-01 Trainees who successfully complete the training program* will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the PO-TCO-02 group and level.

* The Training Program is comprised of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching. The duration of the training program varies according to the location of the position.

For a candidate to be appointed directly to PO-TCO-02 position, he must have obtained a pass mark for each of the essential qualities in addition to the “safety concern” competency and successful completion of an Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or Successful challenge** of the RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.

**The term “successful challenge” means applicants from other police agencies (not police officers) who have experience call-taking and/or dispatching and who have completed a training program, can take the exam without attending the in-class training in order to demonstrate proficiency in the RCMP National Telecommunications Training Program objectives. Applicants who successfully challenge will be required to successfully complete the Field Coaching program.

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include:

• Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police
database systems.

• Dispatching, monitoring status, and keeping track of on-duty units/officers and resources.

• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment

A Telecommunications Operator is responsible for responding to emergency and non-emergency requests sourced from to the public, law enforcement and/or all other departments and agencies, including fire and ambulance. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be stressful situations. Telecommunications operators might be exposed to emotionally charged communications from clients and incidents.

The work is performed in an open office environment, which may be confined, restrictive and shared with other employees. It is also characterized by constant exposure to background noises, equipment noise, voices, interruptions, bells and buzzers. Also, the operator will have to wear a headset for extended periods of time while simultaneously keyboarding, speaking and listening, while operating multiple system keyboards / computer systems.

Finally, Telecommunications Operators work rotating shifts (days, evenings and nights with various start and end times) including weekends and statutory holidays. Scheduled hours of work (in extenuating circumstances) may be extended in order to meet the demands due to unforeseen situations.

Intent of the process

The RCMP is seeking highly qualified and motivated candidates, who do not shy away from a challenge, to staff Telecommunications Operators positions at the C Division's Operational Communications Centre.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or employer-approved alternatives (see Note 1).
Note:
1. The employer-approved alternatives to a secondary school diploma are:
o A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
o An acceptable combination of education, training and/or experience.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS - EXPERIENCE (optional):

• Experience answering or dispatching in a police agency.
• Experience providing advice or services to the public.
• Experience working in an environment that requires multitasking*.

*Multitasking is defined as the performance of multiple tasks at one time.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES:

A1. Ability to communicate effectively in writing.
A2. Recall details such as addresses, phone numbers and licence plates while performing other tasks.
A3. Prioritize.
A4. Read Maps.
A5. Type 40 w.p.m. with less than 5% error rate*.

NOTE: The above-noted abilities A2 to A5 are assessed using CritiCall Exam, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatcher-testing/applicants/

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

COMPETENCIES:

CO1. Composure
CO2. Conscientiousness
CO3. Develops Self
CO4. Flexibility
CO5. Meeting Client Needs
CO6. Problem Solving
CO7. Teamwork
CO8. Oral Communication
CO9. Concern for safety (only for PO-TCO-02)

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:

• Willingness and ability to travel occasionally (e.g. for the purposes of attending mandatory training, or testifying in a court of law).
• Willingness and ability to work overtime on short notice to meet operational needs.

Conditions of employment

Top Secret security clearance

• Work shift work (24 hours a day, 7 days a week and 365 days a year).
• Meet and maintain the medical profile standards established for the position.
• Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
• Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time .

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be assessed using one or more of the following tools: written exam, interview, simulation and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information, please click on "Degree Equivalency" in the Education section above.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Applicants with disabilities: Should you require a technical aid or an alternative method of assessment to ensure an equitable assessment of your qualifications, please indicate so in your application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Applicants will be responsible for all travel costs associated with this process, including travel expenses for assessment purposes if applicable.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

LEAVES/ABSENCES DURING THIS APPOINTMENT PROCESS:
It is the responsibility of each candidate to notify the departmental contact person of any pre-authorized leave during this process to facilitate the scheduling of assessments. An alternative date will only be permitted if requested for the following reasons:

1. medical reasons with doctor's certificate;
2. a death in your immediate family;
3. Confirmation of approved travel or training plans (completed prior to posting date);
4. religious reasons; Where
5. Participation in an assessment as part of another selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.