Technical Advisor / Team Leader

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

A pool of qualified candidates will be established and will be used to staff similar positions within Shared Services Canada in various locations across Canada. In order to staff the immediate needs within the branch, the assessment of candidates may be prioritized in the following order:

1. Candidates who have been deemed successful in the pre-selection phase of the process for Team Leader positions
2. Employment Equity Groups
3. All other remaining candidates

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
The minimum standard is:
• Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.
Note:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCES
BOTH STREAMS (Technical Advisor + Team Leader)
EX1: Significant* experience working in multiple IM/IT projects and operational activities.
EX2: Recent** and significant* experience in troubleshooting and resolving technical LAN/WAN issues.
EX3: Recent** and significant* experience in performing a combination of two or more of the following functions for infrastructure services in a LAN/WAN environment:
(a) planning and designing (i.e., gathering and analyzing business requirements, and translating them into technical requirements; contributing to the development of high-level and detailed designs);
(b) building and deploying (i.e., installing, configuring, integrating, testing and troubleshooting solutions or services; onboarding clients);
(c) operating and maintaining (i.e., fulfilling service requests; planning and implementing changes to services; prioritizing, categorizing, investigating, tracking and resolving incidents).

(STREAM 2 - TEAM LEADER ONLY)
EX4: Recent** experience in supervising human resources by performing a combination of two or more of the following:
(a) coordination, monitoring and tracking the activities or tasks of others;
(b) reviewing the work of others;
(c) developing, administering or improving processes.

EXPERIENCE DEFINITION
* "Significant experience" means a depth of experience in the IM/IT field that would normally be acquired over a period of two and a half (2 1/2) or more years, within the last five (5) years.
** "Recent experience" means an experience within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC, English Essential, Bilingual Non-Imperative

*As part of SSC’s Official Languages Strategy, all supervisory positions in bilingual regions are designated CBC/CBC. Under exceptional conditions, non-imperative appointments may be considered once the bilingual pool of candidates has been exhausted.

Information on language requirements

KNOWLEDGE
BOTH STREAMS (Technical Advisor + Team Leader)
K1. Knowledge of the principles and practices of IT incident handling.

COMPETENCIES
BOTH STREAMS (Technical Advisor + Team Leader)
C1: Analytical Thinking
C2: Client Focus
C3: Decision Making
C4: Oral Communication
C5: Written Communication

STREAM 1 ONLY (Technical Advisor)
C6: Influence

STREAM 2 ONLY (Team Leader)
C7: Leadership

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
AE1: A degree from a recognized post-secondary institution in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

EXPERIENCES
AEX1: Experience leading a multi-disciplinary team in person or virtually.
AEX2: Experience working with Government of Canada directives, policies and/or standards.
AEX3: Experience with planning, procurement, distribution and asset tracking of end-user IT hardware and software.
AEX4: Experience in planning, designing, building and deploying networking infrastructure solutions and services in WAN or LAN.
AEX5: Experience in deploying, operating and maintaining networking infrastructure solutions and services WAN or LAN.

KNOWLEDGE
AK1. Knowledge of Information Technology Infrastructure Library (ITIL).

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
• Ability and willingness to travel.
• Ability and willingness to work overtime (evenings and weekends).
• Ability and willingness to work flexible hours.
• Ability and willingness to work virtually.
• Ability and willingness to participate in rotational compensated on call program(s).
• Valid unrestricted drivers’ license.

Note: The requirements will vary according to the position to be staffed.

Conditions of employment

Various security requirements.

Note: The level of security required will vary according to the position to be staffed:

Top Secret clearance
Secret clearance
Reliability status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

WHEN YOU APPLY:

▻ You must meet all essential qualifications in order to be appointed to the position.

📢 Candidates must clearly demonstrate in the screening questionnaire HOW they meet the education and experience criteria listed in the Essential Qualifications. Please note that stating that the requirement has been met, and/or listing past or current responsibilities does not represent adequate substantiation. You must provide CONCRETE EXAMPLES that clearly illustrate how you meet the requirement (how, when and where).

📢 Résumés may be used as a secondary source to validate the merit criteria, although comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

📢 A cover letter will be use to assess the knowledge of the principles and practices of IT incident handling.

The main steps in this process are as follows:

1- Submission of your application.
2- Preselection of candidates based on essential experiences and knowledge.
3- Candidates will be advised of their status in the process (successful or not).
4- Invitation to a virtual interview which will assess essential competencies (you will also need to present your proof of education).
5- Candidates will be notified of their status in the process (successful or not).
6- If a hiring manager considers a qualified candidate, his or her references could be verified.
7- If the position to be filled requires bilingualism, the applicant will be required to submit valid Second Language Assessment results (issued by the PSC) or be evaluated at the request of the manager.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.