IT Technician, I/O

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

The work environment for this position involves the following:
• Primarily working at a desk in an office environment serving clients in person and other sites remotely.
• This position requires a physical presence at the Edmonton Canada Place ISC IT office.

Intent of the process

The immediate need is indeterminate. A pool of qualified candidates may be established through this process to staff identical or similar positions, with various tenures depending on organizational needs (Indeterminate, Acting and Specified Period), within Indigenous Services Canada in Edmonton (Alberta).

Positions to be filled: 3

Information you must provide

Your résumé.

A covering letter "~VERY IMPORTANT NOTICE~ You MUST provide a cover letter with concrete and detailed examples to clearly demonstrate how you meet the education and experience requirements listed in the essential qualifications sections. Also indicate on the cover letter if you meet certain asset qualifications. It is not sufficient to say that you have the required qualifications or to list your current duties. One effective approach would be to use the wording of each experience criterion as a heading and then write one or two paragraphs demonstrating, with clear and accurate details, how you meet each of them. The CV may be used to validate information provided in the cover letter. APPLICATION THAT DOES NOT CLEARLY DEMONSTRATE HOW YOU MEET THE SCREENING CRITERIA MAY NOT BE GIVEN FURTHER CONSIDERATION. Your cover letter will be used to assess your ability to communicate in writing."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Experience:
• Experience in providing IT related client service
• Experience in providing user training
• Experience in microcomputer setup

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
• Experience in network administration
• Experience providing Windows support
• Experience providing Microsoft 365 support
• Experience administrating Active Directory
• Experience with Incident/Service Management system
• Experience with hardware troubleshooting

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Abilities:
• Ability to communicate orally
• Ability to communicate in writing
• Ability to diagnose and solve day-to-day operational and technical problems.
• Ability to organize and prioritize workload

Personal Suitability:
• Effective interpersonal skills
• Dependable
• Discretion
• Initiative
• Client Service orientation

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Needs:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population its serve. In support of our strategy to achieve our employment equity goals, preference may be given to candidates who, at the time of application, indicate that they are belonging to one of the following Employment Equity groups (self-declaration): Indigenous peoples, Women, Visible Minorities and Persons with Disabilities.

Operational Requirements:
• Willingness to work overtime
• Possession and maintenance of a valid class 5 driver’s licence
• Ability to travel regularly for extended periods (3-5 days)

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1) Interested persons must meet each essential qualification to be appointed to the position. However, a person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements, or organizational needs. However, meeting these criteria is desirable, and may be a deciding factor in choosing the person to be appointed.

2) Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

3) Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

4) On-line applications are strongly encouraged in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants are as follows:
•modify your application at any time BEFORE the closing date;
•when applicable, answer screening questions highlighting the expected qualifications to the hiring manager;
•verify the status of your application and notifications, at any time; and
•obtain information through electronic notification of your assessmentdetails and results.

5) FAILURE TO CLEARLY DEMONSTRATE HOW YOU MEET THE ESSENTIAL CRITERIA (Education and Experience) WILL RESULT IN THE REJECTION OF YOUR APPLICATION. APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION.

6) Please note that resumes may be used as a secondary source to validate the experience described in the screening question. Failure to provide this information in the requested format may result in your application being rejected. Candidates will not be solicited for incomplete or missing information.

7) Depending on the number of applicants, needs and/or plans, volume management strategies such as, but not limited to, top-down approach, cut-off scores, asset selection, random selection and/or assessment may be used for the purpose of managing applications/candidates and/or determining which candidates will continue in the staffing process. Should a volume management strategy be used, communication regarding the application of the strategy will be provided to those candidates who are impacted.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.