Apply Now - SUPPORT CLERK positions with Service Canada

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Federal Public Service is stronger and most effective when we reflect the diversity of the Canadian population we serve. Employment and Social Development Canada (ESDC) is dedicated to building and promoting a diverse, equitable and inclusive workforce, representative of Canadian society. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the LGBTQ2+ community.

ESDC/Service Canada touches every Canadian at some point in their lives through our diverse programs and services offered at hundreds of locations across the country. Working for our team is an incredible opportunity to learn, find your career path and help Canadians every day. ESDC was named one of Canada's Top 100 Employers for 2022-2023! This is the 4th year in a row our department has received this honour.

The assessment tools to be used in this selection process are the same as those utilized in the selection process 2022-CSD-EA-WT-0217898. If you qualified on that selection process and submit your application for this selection process, it is not required that you be reassessed. Rather, your results from the selection process 2022-CSD-EA-WT-0217898 will be applied to this selection process and you will be placed in the pool of qualified candidates for this process, as well.

Work environment

The Office Environment:

Service Canada is committed to protecting the health and safety of employees. Due to the nature of our work, there is a need for our support staff to work onsite. However, in some circumstances, it may be possible for you to work remotely. All offices have adopted enhanced measures to ensure employees have safe working conditions. Each office follows updates and guidance issued by national and local health authorities to ensure all our locations meet the highest safety standards.

Training:

We provide extensive training and development to allow you to acquire comprehensive and up-to-date knowledge of Service Canada's programs and services. Training is provided either in person or virtually with subject matter experts or online, self-directed.

The Benefits:

We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Duties include but are not limited to:

This is a high-volume client service environment providing clerical support in office and warehouse environments. You will receive, classify, and sort mail and client information. You will be required to maintain and update various databases and tracking systems. Physical effort will be required.

Intent of the process

The intent of this process is to create a CR-03 pool of qualified candidates within Service Canada in Victoria BC.

This pool could also be used to staff similar positions of various tenures within Employment and Social Development Canada in Victoria, BC.

A random selection of applications may be made. Selected applicants will be assessed and those who meet all the essential qualifications will be placed in the qualified pool(s). Subsequent random selections may be made from the remaining applications and assessments may be conducted at a later date.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Secondary school diploma or an acceptable combination of education, training and/or experience.

Note: You will be required to provide proof of education by providing a copy and/or showing the assessment team a copy of your High School Diploma or an official transcript (signed and dated) which clearly indicates the highest secondary school grade successfully completed. If you have completed post- secondary education, such as a degree or diploma, from a recognized post- secondary institution, then proof of completion may also be accepted as proof of education in lieu of a copy of your high school diploma. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person.

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency that meet the standards set by the Treasury Board of Canada for employment in the public core administration. Please consult the “Degree equivalency” link below to find the complete list of recognized agencies.

Degree equivalency

ABILITIES & PERSONAL SUITABILITY:

• Working Effectively with Others
• Communication (Written)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (CBC/CBC)

Information on language requirements

Experience:

Clerical experience such as sending emails, filing, and managing a calendar

ABILITIES & PERSONAL SUITABILITY:

• Attention to Detail
• Communication (Oral)
• Demonstrating Integrity and Respect
• Showing Initiative and Being Action Oriented
• Thinking Things Through

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to Employment Equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as belonging to one or more of the following EE designated groups: Indigenous peoples, persons with disabilities, women and visible minorities. We encourage you to indicate if you belong to one or more of the designated groups by completing the EE section in your application.

OPERATIONAL REQUIREMENT:
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance*
Willing and able to travel for training purposes.
Willing and able to work shift work.
Willing and able to lift 10-23 kg.


*Please note that ESDC will assist all qualified candidates in the security clearance process. This step is required for all those entering into the public service to ensure the security of information and personnel. If you have any questions regarding this step, please contact us at

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

It is imperative that you provide a current email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is entirely your responsibility to inform us at all times of any changes regarding your contact information.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice.

Proof of Canadian citizenship or permanent resident status will be required

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.