Client Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Department of Fisheries and Oceans Canada (DFO) is following the direction of the Office of the Chief Human Resource Officer on the introduction of a common hybrid work model across the federal public service. This common hybrid work model consists of work on site at least 2-3 days per week. The Client Service Officer will be required to work on site at the Bridgewater office.

Work environment

The Client Services Officer works closely with DFO colleagues and in collaboration with community groups, Indigenous communities and organizations, other federal departments, municipal and provincial governments and other partner organizations to provide a sustainable network of safe and accessible commercial fishing harbours.

Key responsibilities in the position include:
- Establishing and maintaining relationships with clients, including representatives of the harbour authority community, town councils, and other third party groups
- Project delivery
- Providing support to managers and team members including advice, guidance and recommendations
- Analyzing data and other intelligence pertaining to harbours and harbour authorities
- Coordinating and participating in meetings
- Managing multiple demands which can involve time pressures and tight deadlines
- Traveling via car, plane or ferry to coastal and remote communities as required

Intent of the process

The intent of this selection process is to staff a position in Bridgewater, NS, on a permanent basis (indeterminate). A pool of qualified candidates will also be established and may be used to staff similar positions on a permanent or temporary basis within Fisheries and Oceans Canada in the Maritimes Region.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
• Successful completion of secondary school education or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
• Experience in providing advice, guidance and functional oversight to clients
• Experience in leading discussions aimed at resolving complex issues
• Experience in providing advice and recommendations to management on matters of a complex nature
• Experience in building relationships and fostering partnerships with external clients
• Experience in maintaining electronic and manual filing systems and records

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES:
• Ability to prioritize workload in order to meet deadlines while working under pressure
• Ability to communicate effectively in writing
• Ability to communicate effectively orally

PERSONAL SUITABILITY:
• Demonstrating Integrity and Respect
• Thinking Things Through
• Working Effectively with Others
• Showing Initiative and Being Action Oriented

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:
• Post-secondary degree or diploma or an acceptable combination of education, training and/or experience
• Experience in conducting in-depth research, studies and/or analysis within a professional environment
• Experience in project management
• Experience in working with non-profit volunteer organizations
• Experience in general accounting/ bookkeeping practices and associated reporting requirements.
• Experience in developing, administering, and overseeing contracts

ORGANIZATIONAL NEEDS:
• In support of achieving a diversified workforce, consideration may be given to membership in one of the designated employment equity groups: Persons with Disabilities; Visible Minorities; Aboriginals; or Women

OPERATIONAL REQUIREMENTS:
• Occasional overtime
• Occasional travel requirements

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must clearly demonstrate in the screening questions how you meet the education and experience criteria listed in the essential and asset qualifications (other qualifications). Stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected. Failure to provide this information in the requested format may result in your application being rejected.

Depending on the position being staffed, any of the asset qualifications may also be deemed as an essential qualification and only candidates and persons with a priority entitlement who possess those qualifications will be considered for that specific vacancy.

Employment Equity contributes to a strong and sustainable Public Service by ensuring that the workforce reflects the rich diversity of Canada's population. At DFO, we see the value that a representative workforce brings to our organization. We celebrate the richness of the people that contribute to this organization’s workforce. A workforce where the diversity of thought, culture, ethnicity, age, gender orientation and experiences are considered as invaluable assets. Together, we can meet new challenges, fuel innovation through diversity, help create prosperity and make a positive impact in the workplace and the people we serve.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Throughout this selection process, you are encouraged to demonstrate how any relevant volunteer work (e.g., working on committees, union activities, employee networks, community work, etc.) has contributed to the development of your experience, skills, personal suitability, etc., as they relate to this position.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.