Detachment Services Assistant

Update: AMENDMENT (CLOSING DATE)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES which demonstrate how they meet the education requirement and the experience factors listed in the essential qualification. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions(M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience ) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Duties

A Detachment Support Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Work environment

The Weslock RCMP Detachment is looking for motivated and industrious individuals to be a part of a team of support personnel who directly impact the public and regular members who work in frontline policing.

You will become part of a dynamic group of Public Servants who are responsible for work in areas such as police records, customer service, procurement, finance and a host of other support tasks at an RCMP detachment.

Detachment Service Assistants positions require the ability to think things through to problem solve, anticipate needs, stay current with applicable policies and procedures as well as be adaptable in an ever-changing work environment. There are many distractions within an RCMP Detachment and candidates must be versatile and able to manage multiple tasks at once, with the understanding that constant interruptions throughout the day will be unavoidable.

Candidates must also have sound organizational skills, be a self-starter, possess a calm demeanor under pressure and have the ability to work well with others.

Intent of the process

The intent of this process is to staff one (1) permanent position in Westlock, AB.

A qualified pool of candidates may be established and may be used to staff similar positions on a term and/or permanent basis in Eastern Alberta District within the RCMP. The pool could be used to offer acting appointments, assignments, secondments or deployments.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

• Experience providing services to internal and/or external clients over the phone, in person and/or in writing.
• Experience providing administrative support services including data entry and preparing documents such as outgoing correspondence and/or reports.
• Experience working with Microsoft Word and Excel.

• Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

• Experience maintaining a law enforcement database such as CPIC and/or PROS.
• Experience liaising with court representatives or officials, or preparing court disclosure packages.
• Experience transcribing statements from audio files/recordings.
• Experience providing financial support services (services may include, but are not limited to, verifying and correcting financial claims, controlling and monitoring petty cash, preparing financial status reports, etc.).
• Experience working in a law enforcement and/or legal environment.
• Experience providing records management services such as indexing, cross-referencing, filing, retrieving, retaining, archiving and/or destroying data.

OPERATIONAL REQUIREMENTS:

• Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material.
• Willingness and ability to work overtime as required.
• Willingness and ability to travel for work and/or training purposes using various modes of transportation.
• Willingness and ability to maintain a valid driver's license, or have personal mobility to the degree normally associated with a driver's license.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to deal effectively with police situations.
• Ability to prioritize work to meet deadlines.
• Ability to work in a stressful environment.

• Attention to detail.
• Thinking things through.
• Working effectively with others.
• Showing initiative and being action-oriented.
• Dependability.

Conditions of employment

• RCMP Enhanced Reliability Status security clearance.

Those selected must meet and maintain the above condition of employment throughout their employment.

» The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. The process requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Please note that asset qualifications and/or a top-down approach may be used at any stage of the assessment process to identify which applications will be given further consideration.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.