Corporate Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**This position is classified at the RE-02 level, which is equivalent to the groups and levels identified above.

How to Apply:

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

In order to be considered, your responses to the screening questions must clearly explain how you meet the essential education and experience requirements otherwise you will not be screened into the next phase of the process. Candidates will not be contacted to seek missing or incomplete information. Provide specific and concrete examples of your work history as it relates to each essential experience requirement and any applicable assets. Really focus on what you did! Your résumé will be used to validate your examples.

As this process may be used to fill similar positions, additional qualifications (asset qualifications, operational requirements) may be used in the screening of candidates and/or to choose from among qualified candidates for specific positions. If you have any of those qualifications, please answer "yes" to the relevant question in your application and ensure you clearly demonstrate with specific and concrete examples how you meet the qualification.

Duties

Administrative professionals at FCAC play an important role in supporting key Agency activities. FCAC is looking for dynamic and client service-oriented individuals to join the Corporate Services Administration Services Team. Working as the Corporate Services Assistant you will provide a wide range of administrative support services to the Corporate Services Branch and the Agency. Some of your duties may include:

• Coordinate reception services by greeting agency visitors and announcing their arrival to staff, escorting guests as necessary
• Coordinate incoming and outgoing mail and courier services, including processing, logging and distributing and in ensuring proper functioning of equipment and sufficient supplies
• Coordinate logistics for branch meetings and agency events such as quarterly all staff, management retreats, planning sessions, training, etc including preparation of required hospitality approval forms and payments, and making travel arrangements/claims
• Coordinate physical records and information management services for the branch.
• Maintain documentation and electronic files
• Process acquisition card payments/purchases
• Work with an integrated financial management system (SAP) to process invoice payments, produce reports and provide budget analysis to the manager.
• Respond to general enquiries by staff and action accordingly.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalences noted above and we offer the same pension as the core public administration. In addition, as a FCAC employee, you will benefit from:
• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid work place with options for telework* and flexible work schedules;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

* The designated workplace for this position is downtown Ottawa (Ontario). This position will require the incumbent to work in the office at least 2-3 days per week. For information on our telework requirements and conditions, please contact us.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff one position on an indeterminate (permanent) basis.

Preference may be given to applicants who are members of one or more of the following employment equity groups: Aboriginal peoples, persons with disabilities and members of a visible minority group.

This selection process may be used to staff similar or identical positions with various security profiles, and tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Essential Qualifications:

A secondary school diploma or an acceptable combination of education, training and/or experience relevant to the position.

Degree equivalency

E1: Experience in providing administrative support* services in an office environment;

E2. Experience in providing service to internal or external clients; and,

E3. Experience coordinating accommodation/facilities requests with multiple service providers (such as central agencies, property building management, and other internal or external service providers).

*Administrative support services may include but are not limited to: providing information, assistance and advice over the phone, by email or in-person; scheduling and organizing meetings; and background materials; purchasing and maintaining an inventory of office furniture, supplies or equipment; working in a mailroom; working in a records area; maintaining files; making travel arrangements; processing travel claims; and paying invoices.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualficiations:

AE1: Experience preparing documentation related to purchasing office supplies or contracting.

AE2: Experience using word processing and spreadsheet software.

AE3: Experience with disposal of assets using GCSurplus and/or GCTransfer.

AE4: Experience with the use of a financial system such as SAP

AE5: Experience in making travel arrangements

AE6: Experience in managing a Director’s or Senior Manager`s calendar and preparing logistics and supporting documents for meetings

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Demonstrating integrity and respect;
Thinking things through;
Working effectively with others;
Showing initiative and being action-oriented.

Ability to establish priorities, organize workload and meet tight deadlines;
Ability to work under pressure;
Ability to communicate effectively in writing; and,
Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OR1 - Willingness and ability to lift and move boxes, furniture, and office equipment up to 75 pounds, on a regular basis.

OR1 - Willingness and ability to work overtime as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Indeterminate employees of the Public Service who are at the same or an equivalent group and level may be considered for deployment.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Also ensure that your Personal Record Identifier (PRI) is included in your application.

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.