Business Analyst

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation
**IMPORTANT INSTRUCTIONS TO FOLLOW**

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications, if applicable. You must use each of the factors and demonstrate in clear and precise detail how they meet the qualifications required and citing concrete examples. Please note that it is not sufficient to only state that the qualification is met or to provide a list of current or past responsibilities. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Please note that communication relating to this process, including resume and/or screening questions, may be used to assess the ability to communicate effectively in writing.

Duties

As a Business Analyst, you will be responsible for:
• Playing an active role in supporting the resolution of operational incidents.
• Providing advice and information for the change management process; reviewing client and business requirements and participating in the analysis of changes.
• Planning, organizing and conducting pre-operational analysis.
• Participating in the developing, implementation and monitoring of policies and procedures.
• Participating in projects, working groups and team meetings to provide input, contributing to the improvement of service delivery to clients.

Work environment

We are One PSPC!
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

Looking for a change? The Receiver General Accounting and Treasury (in Gatineau, Quebec) at Public Services and Procurement Canada (PSPC) is looking for dynamic individuals who are ready to learn to join our team.

These positions are part of the directorate responsible for managing the systems that support the Receiver General(RG) payment processes. In 2020/21, the RG collaborated with departments and agencies to implement several new payment products, ensuring that Canadians and businesses had the financial support they needed through the pandemic with the issuance of an additional 100 million payments, which lead to the issuance of over 400 million payments reaching about two-thirds of adult Canadians during this period. While the departmental headquarters are located in Gatineau Québec, the unit is temporarily located in an office in downtown Ottawa. Once the renovation work at Place du Portage, we are expecting to move back there.

Intent of the process

A pool of partially qualified candidates may be established through this process to staff identical or similar positions within the Department of Public Services and Procurement Canada (PSPC) with various tenures (Indeterminate, specified period, acting, deployment, secondment, assignment), various bilingual language requirements and various security requirements.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

E1- A secondary school diploma OR an acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCES


EX1-Experience researching, analyzing, and bringing together information from various sources to brief management or to propose a course of action.
EX2-Experience in explaining procedures or systems operations to clients.
EX3-Experience in analyzing and resolving problems.
EX4- Experience in writing various forms of documentation such as but not limited to procedures, business requirements, training material, test plans, decision records, newsletters, communiqués, user guides or incident reports.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION

AE1- Graduation from a recognized post-secondary institution or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

AEX1-Experience in researching and writing business requirement documentation for computer systems.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

COMPETENCIES
Client Service Competency: Level 1. Delivers high-quality client service.
Working effectively with others.
Showing initiative and being action-oriented.
Thinking Things Through.
Demonstrating integrity and respect.

ABILITIES
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to plan and organize work, to set priorities and meet deadlines.

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Other information
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
PLEASE APPLY ONLINE. Applications received by email will not be accepted.

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Acknowledgment of receipt of applications will not be sent; we will contact applicants when the screening process is completed.

Our intention is to communicate with applicants via email. Applicants who apply on this selection process must include in their application a valid email address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

You must be prepared to provide the original or a certified true copy of your educational credentials.

The Assessment Committee reserves the right to add or modify qualifications at any time if it deems to be necessary, as the needs may change with time and events.
We thank all those who apply.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.