Client Accommodation Services Manager

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

The Work Descriptions for the AS-06 positions to be staffed has changed significantly since the pandemic.
Essential qualifications will be reviewed.

Update: **EXTENSION OF CLOSING DATE**

Important messages

Giving you the best chance to succeed!
At Public Services and Procurement Canada (PSPC) we are committed to running inclusive and barrier-free recruitment processes.

If you have a limitation that may impact your performance at any steps of the assessment process (such as during a written test or an interview), you may request an accommodation. Assessment accommodations are designed to remove barriers, and to ensure that candidates with limitations can fully demonstrate their abilities. Should you wish to be accommodated, please direct your inquiry to the contact identified at the bottom of this poster. All information received in relation to accommodation will be kept confidential.

For more information on assessment accommodation visit the following website: https://www.canada.ca/en/public-service-commission/services/assessment-accommodation-page.html

How does this work?
Step 1: Read the entire advertisement. Want to join our team! Let us know you’re interested! 👍 Click “Apply online”.
Step 2: Tell us about you! 😊 Attach your resume and answer the screening questions in the online application.
Please provide complete and thorough details of your education and experience;
• Do not assume that the screening board has any previous knowledge of your background, qualifications, or work history. You must be specific and provide concrete examples/details for each experience element, as applications will be screened only on the information provided and your resume will only be used as a source to verify information.;
• When drafting your responses to the screening questions, please remember to include the following information:
1. Name of the department or organization where the experience was acquired;
2. Title of the position occupied and duration (including dates) for which you exercised the functions;
3. Specific details of tasks, projects, or accomplishments demonstrating how the experience was acquired.
• Failure to provide sufficient information may result in your application being screened
out of the process.
Step 3: We will carefully review all of your qualifications. If your talent matches one of our immediate or upcoming opportunities we may contact you for further information or assessment. Creating an environment where diverse perspectives are valued begins with self-declaration. Count yourself in and self-declare by identifying to which employment equity group(s) you belong to. In order to self-declare, please ensure to indicate this by checking off the appropriate box within the online application as part of the Employment Equity section.

• Various assessment tools may be used, such as, standardized tests, interviews, references, board member knowledge, etc.
• Recent and past performance evaluations may be used as part of the assessment. Accordingly, you may be required to submit a copy of your last two Performance Ratings/Evaluations as part of this selection process. Please be prepared to provide such documentation should it be requested from the selection board.
• Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

***Please note that your ability to communicate in writing will be assessed with your answers provided to the screening questions on your application.***

To be considered, your application must clearly explain how you meet the following (essential qualifications).

Duties

Client Accommodation Services Manager
The Client Accommodation Service Manager provides advice and guidance on real property issues to other government client departments. The CASA Manager’s function consists of understanding, planning and developing real property strategies. Leading and conducting the evaluation of clients’ accommodation requirements, along with being able to establish and lead successful project teams. This role is crucial to our clients’ success as it assists them in effectively managing their space portfolio.

Work environment

⭐ We are One PSPC! ⭐
Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we enable them to focus on what they do best: providing their programs and services to Canadians.

At PSPC, we are committed to achieving a competent, representative workforce that reflects the diversity of the Canadian population. We work hard to create a welcoming, respectful and inclusive workplace through a variety of programs and initiatives. In fact, we have been named one of Canada’s Best Diversity Employers for the fifth year in a row and here is a list of some of our diversity and inclusion achievements:
• five diversity networks;
• a Task Force on Anti-racism, Workplace Culture and Equity;
• a national Reconciliation and Indigenous Engagement Unit;
• an Ombudsman for Mental Health (the first such position within the federal public service);
• an Accessibility Office and;
• a Gender-based Analysis Plus (GBA+) Centre of Expertise.

While many programs and initiatives have already been implemented in line with our commitments to diversity and inclusion, we aim to get better! That's why we invite you to be part of the change by joining an organization where individual differences are recognized, valued and respected. Be part of the solution!

Intent of the process

A pool of partially assessed candidates will be established through this process to staff identical or similar positions, within the Department of Public Services and Procurement Canada, with various language requirements, security requirements and/or tenures in the National Capital Region.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

✔ A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES

✔ Experience in planning and developing *real property strategies and projects.
✔ Experience in providing real property advice and guidance to clients and/or stakeholders.
✔ Experience in managing and supervising employees, including prioritizing and assigning work and providing guidance.

(*) Real property is defined as any property attached directly to land. Real properties include buildings, roads and bridges. Real property services include but are not limited to portfolio planning, leasing, procurement, disposal, planning, management, design, renovation or construction.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE

✔ Experience in conducting real property program planning to recommend options and risks to stakeholders or clients.
✔ Experience in establishing and leading successful project teams.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

COMPETENCIES

✔ Client Service Competency: Delivers high-quality client service -level 2.
✔ Judgment.
✔ Showing initiative and being action-oriented.

ABILITIES

✔ Ability to communicate effectively orally.
✔ Ability to communicate effectively in writing.
✔ Ability to develop and maintain effective relationship with internal/external stakeholders and clients.
✔ Ability to manage and deliver concurrent activities that may have changing and/or conflicting deadlines.

The following may be applied / assessed at a later date (may be needed for the job)

In support of achieving a diversified workforce, consideration may be given to candidates, who, at the time of application, self-declare* as belonging to one of the following designated Employment Equity groups: Women, Indigenous (Aboriginal) Peoples, Persons with Disabilities and Members of Visible Minorities.

* We therefore encourage you to self-declare during the online application process by selecting the appropriate box under the Employment Equity section.

For further details, please refer to the “Other information” section.

Information on employment equity

OPERATIONAL REQUIREMENTS

✔ Willing and able to work remotely as required.
✔ Willingness and ability to travel.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.