Project Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

** This position is classified at the RE-03 level which is equivalent to the group and level identified above.

How to Apply:

Please do not submit a covering letter. Screening will be based on responses to the screening questions, so read them carefully and provide complete answers that demonstrate the depth and breadth of your experience.

In order to be considered, your responses to the screening questions must clearly explain how you meet the essential education and experience requirements otherwise you will not be screened into the next phase of the process. Candidates will not be contacted to seek missing or incomplete information. Provide specific and concrete examples of your work history as it relates to each essential experience requirement and any applicable assets. Really focus on what you did! Your résumé may be used to validate your examples.

As this process may be used to fill multiple positions, additional qualifications (asset qualifications, operational requirements) may be used in the screening of candidates and/or to choose from among qualified candidates for specific positions. If you have any of those qualifications, please answer "yes" to the relevant question in your application and ensure you clearly demonstrate with specific and concrete examples how you meet the qualification.

Duties

In the Project Coordinator role, you will be supporting your project team to meet its objectives. As such, you will have the opportunity to work with a variety of stakeholders and you responsibilities will include:

• Liaising with stakeholders to schedule appointments, provide user support, deliver progress updates, collect feedback and share other communications related to the project
• Maintaining project documentation
• Facilitating public and internal quality assurance testing sessions
• General administrative duties, such as timesheet reconciliation, data entry, group mailbox management, etc.

We’re looking for someone who is detail oriented, able to effectively prioritize and work independently, demonstrates teamwork in the pursuit of delivering a project together and has an ability to clearly communicate to groups with varying technical understanding.

Work environment

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

FCAC is a small separate agency subject to the Public Service Employment Act (PSEA). We have our own unique classification system (RE and REX) with relevant equivalencies noted above and we offer the same pension as the core public administration. In addition, as an FCAC employee, you will benefit from:

• a competitive salary;
• eligibility for performance pay at all classification levels within the organization;
• a comprehensive benefits package including: Health and Dental Plan; Disability benefits; Life insurance;
• a minimum of four (4) weeks of vacation leave per year;
• a hybrid workplace with options for telework*;
• a broad range of learning opportunities; and,
• a strong support for employee wellness and mental health including access to the confidential employee assistance program.

*The designated workplace is downtown Ottawa, Ontario.

Our people are our strength and we're looking for highly engaged and talented professionals to join our team!

Intent of the process

The intent of this process is to staff two (2) positions on an indeterminate (permanent) basis.

Position 1: Project Coordinator, IM/IT Business Services

Position 2: Project Coordinator, Consumer Research and Experimentation (Anticipatory). The staffing of this position is anticipatory.

This selection process may be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

APPLICABLE TO BOTH POSITIONS

A secondary school diploma or employer-approved alternatives*

*The employer-approved alternatives to a secondary school diploma are:

A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; OR an acceptable combination of education, training and/or experience.

📌 IMPORTANT 📌 If you have an international diploma, please indicate if you have obtained your Canadian equivalency. Note that this will be validated during the process.

Degree equivalency

EXPERIENCE

APPLICABLE TO BOTH POSITIONS

E1: Experience coordinating and providing project support services such as but not limited to: participation in the analysis of project requirements and the assessment of issues, updating/maintaining work plans, etc;
E2: Experience maintaining multiple project files, sites, logistical details and dashboards;
E3: Experience updating or preparing documents, such as reports, financial forecasts, procedures, or presentations; and
E4: Experience providing administrative support.

Additional experience applicable to Position 1: Project Coordinator, IM/IT Business Services only:

E5: Experience using ServiceNow as an administrator for various products.

Additional experience applicable for Position 2: Project Coordinator, in the Consumer Research and Experimentation only (Anticipatory) :

E6: Experience providing administrative and program support in a research environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Graduation with a degree from a recognized university

Degree equivalency

Project management training or certification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Position 1: Project Coordinator, IM/IT Business Services – English Essential

Position 2: Project Coordinator, Consumer Research and Experimentation team (Anticipatory) – Bilingual Imperative BBB/BBB

Information on language requirements

KNOWLEDGE

APPLICABLE TO BOTH POSITIONS

K1: Knowledge of project management approaches, processes, and tools.

COMPETENCIES

APPLICABLE TO BOTH POSITIONS

C1: Demonstrating integrity and respect;
C2: Thinking things through;
C3: Working effectively with others; and,
C4: Showing initiative and being action oriented.

ABILITIES

APPLICABLE TO BOTH POSITIONS

A1: Ability to identify issues and provide recommendations;
A2: Ability to plan, prioritize, and organize work as well as handle conflicting priorities;
A3: Ability to communicate effectively in writing; and
A4: Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge for Position 1: Project Coordinator, IM/IT Business Services only:

Knowledge of ServiceNow Strategic Portfolio Management product.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Indeterminate employees of the Public Service who are at the same or an equivalent group and level may be considered for deployment.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form. Also ensure that your Personal Record Identifier (PRI) is included in your application.

Various assessment tools may be used in this selection process. All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates invited to an interview will be required to provide proof of their education credentials, in the form of a diploma or official transcript (original documents only).For candidates with an international diploma, Canadian equivalency will also be requested.

Proof of Canadian citizenship or permanent residence will be required.

Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility to inform us at all times of any changes regarding your contact information.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

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Unless an accommodation has been granted, applications must be submitted through the jobs.gc.ca site. Persons with disabilities or residing in locations that prevent them from applying on-line are asked to contact 1-800-645-5605. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.