(IT) Technologist, Information and Communications Technology

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES which demonstrate how they meet the education requirement and the experience factors listed in the essential qualification. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1 - Name of the department or organization where the experience was acquired;
2 - Title of the position occupied and the period(s) in which you performed the functions(M-Y to M-Y); and
3 - Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA (Education and Experience ) WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

Resumes will be used as a secondary source to validate the education and/or experience described in the screening questions.

CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

Work environment

The RCMP Communications Technology Program (COMTECH) in Alberta is seeking talented candidates with a proven ability to support a wide range of IT and Electronics/Communications infrastructure and equipment.

The units within COMTECH provide for: life-cycle management and field support for the AFRRCS radio communications system user equipment; support for vehicular based equipment such as Mobile Work Stations, In-Car video systems and Cellular phones and data modems; technical support for the Division’s two Operational Communication (911) Centers and their municipal counterparts; operational support for the Division’s Critical Incident Program.

COMTECH employees work a 37.5 hour (or 40 hour for Civilian Members) work week, Monday through Friday with some flexibility to work variable start times or completing their hours of work over 9 days instead of 10 in a two week period.

These positions reside at various units across Alberta with the majority of positions in Edmonton. These positions are located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

The RCMP recognizes the diversity of its workforce and is committed to providing a respectful workplace free of harassment, discrimination and other forms of disrespectful behavior.

Intent of the process

This is a continuous intake of applications, to create and maintain an inventory of people for future vacancies.

The immediate need is to staff 10 permanent, full-time vacancies in Edmonton, AB; Coaldale, AB; Red Deer, AB; and St. Paul, AB.

The result of this selection process will be to create a pool of qualified candidates which may be used to fill current and future permanent or temporary vacancies (including term, acting, or assignment) throughout Alberta. The pool may also be used to staff future permanent or temporary vacancies in similar or lower-level positions.

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Stream 1 - Communications Operational Maintenance and Support / Communications Technology Innovation and Standards (COMS/CTIS)
Stream 2 - Communications Operations and Radio Environment (CORE)

EDUCATION (Both Streams)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note:
1.Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2.Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3.At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.
*An acceptable combination is defined as: two years of related experience AND one relevant industry certification such as Microsoft, Novell, Comptia A+, ITSM, etc.

Degree equivalency

EXPERIENCE (Both Streams):

• Experience with IT and electronics/communications infrastructure solutions in a technical capacity.
• Experience writing technical documentation for IT and electronics infrastructure solutions and services such as architecture/design diagram, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents.
• Experience working with IT and electronic test tools (e.g. WireShark, multi-meters, spectrum/RF analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment.
• Experience analyzing, designing, modifying, or troubleshooting electronic circuitry.
• Experience with Wireless Communications systems and equipment (e.g. WiFi; Cellular Technologies; P25 Land Mobile Radio)
Note: Experience must be obtained in a work/academic/lab environment.

EXPERIENCE (Stream 2)

• Experience supporting telephony and IT infrastructure in a call center or 9-1-1 call center environment.
Note: Experience must be obtained in a work/academic/lab environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE (Both Streams):

• Recent* and Significant** experience with IT and electronics/communications infrastructure solutions in a technical capacity.
• Recent* and Significant** experience writing technical documentation for IT and electronics infrastructure solutions and services such as architecture/design diagram, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents.
• Recent* and Significant** experience working with IT and electronic test tools (e.g. WireShark, multi-meters, spectrum/RF analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment.
• Recent* and Significant** experience analyzing, designing, modifying, or troubleshooting electronic circuitry.
• Recent* experience with Wireless Communications systems and equipment (e.g. WiFi; Cellular Technologies; P25 Land Mobile Radio)
• Experience with managing incidents using a Service Management Ticketing System.

ASSET EXPERIENCE (Stream 2):

• Recent* and Significant** Experience supporting telephony and IT infrastructure in a call center or 9-1-1 call center environment.
• Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration and maintenance from a recognized university, college, or institution.

*Recent experience is defined as the experience normally acquired within the last five (5) years.
** Significant experience is defined as the depth and breadth of experience normally associated with the performance of duties on a continuous basis over approximately 2 years.

OPERATIONAL REQUIREMENTS (Both Streams):

• Willing and able to travel throughout service area (i.e. Alberta) including remote area, overnights, and travel via helicopter or fixed wing aircraft.
• Willing and able to obtain and maintain a valid Class 5 driver’s license.
• Willing and able to work extended hours or adjust schedule with little or no notice to meet operational requirements.
• Willing and able to provide after-hours support via operational availability (on call).
• Willing and able to perform work duties in inclement and uncomfortable weather conditions.
• Willing and able to provide technical support to front line policing operations in the field.
• Mobility to the extent of crawling and working in confined areas to install equipment.
• Willing and able to lift heavy or awkward items up to 50 lbs.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

KNOWLEDGE (Both Streams):

• Knowledge of fundamental theory and practical application of the IT infrastructure discipline.
• Knowledge of fundamental theory and practical application of the Electronics discipline.

ABILITIES (Both Streams):

• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to plan and organize workloads (e.g. set priorities, meet deadlines).
• Ability to use troubleshooting approaches to solve technical problems.

PERSONAL SUITABILITY (Both Streams):

• Initiative
• Analytical Thinking
• Continuous Learning
• Teamwork
• Flexibility
• Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS:

CERTIFICATIONS (Both Streams):
• ITIL Foundations (or Higher) Certification
• Network+, CCNA, and/or CCNP Certification
• Certified as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB): Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and/or Professional Technologist (PTech).

Conditions of employment

• Willing and able to obtain and maintain an Enhanced Reliability Status with Top Secret security clearance.
• Willing and able to travel throughout service area (i.e. Alberta) including remote area, overnights, and travel via helicopter or fixed wing aircraft.
• Willing and able to obtain and maintain a valid Class 5 driver’s license.
• Willing and able to work extended hours or adjust schedule with little or no notice to meet operational requirements.
• Willing and able to provide after-hours support via operational availability (on call).
• Willing and able to perform work duties in inclement and uncomfortable weather conditions.
• Willing and able to provide technical support to front line policing operations in the field.
• Mobility to the extent of crawling and working in confined areas to install equipment.
• Willing and able to lift heavy or awkward items up to 50 lbs.

Those selected must meet and maintain the above condition of employment throughout their employment.
» » The successful applicant will have to obtain, as a minimum, an Enhanced Reliability Status with Top Secret security clearance. The process requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Please note that asset qualifications and/or a top-down approach may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

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