Program Officer Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please see Intent of the process and Organizational Needs.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications and operational requirements may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each screening qualification.

For the purpose of staffing within the federal public service, the term Aboriginal is used, as per the Employment Equity Act, to define a North American Indigenous person as members of First Nations, Inuit or Métis. North American Indigenous people or members of First Nation include treaty, status or registered Indigenous people, as well as those non-status and non-registered. However, please note that the terms Aboriginal and Indigenous are used interchangeably within this job advertisement. Both terms include First Nations, Inuit and Métis.

Indeterminate employees at the same group and level, or equivalent may be considered for deployment, assignment/ secondment prior to the assessment of other applicants.
While we don’t know what our “office of the future” will look like, entering into a telework agreement may be an option at this time. Currently we are using a hybrid telework schedule where we are working in the office as well as working from home. The hybrid schedule is subject to change and this flexibility may not be an option in the future.

Duties

Do you like a challenge when you come to work? If so, the position of Program Officer in the Jordan’s Principle unit could be the perfect opportunity for you. You will work in a fast-paced environment, responding to inquiries over the phone and processing and triaging requests. This could be an opportunity for you to develop new skills and start a career with the federal public service. Successful candidates will be customer-service oriented, and have good attention to detail, communication skills, and computer skills.

Work environment

WHY CHOOSE INDIGENOUS SERVICES CANADA (ISC)?

We want to be an employer of choice for First Nations, Inuit or Métis peoples. To be effective and culturally competent in delivering our mandates, ISC requires your unique Indigenous knowledge and experience. Providing excellent services and programs requires an understanding of the priorities and aspirations of partner Indigenous communities in areas such as education, health, economic development, housing, community infrastructure and social support. Join a workplace committed to reconciliation with First Nations, Inuit and Métis peoples.

The department offers a rewarding, diverse and enriching work environment for First Nations, Inuit and Métis employees. There are a wide range of resources and services available to Indigenous employees including: English/French language training, social and cultural activities, access to Elders, Indigenous career counselors, etc. These resources are in place to enhance your experience as a ISC employee.

OUR MISSION:

In the spirit of reconciliation, we are committed to creating an inclusive, diverse and representative workforce of Indigenous peoples. We aim to contribute to making Canada a better place for all peoples, particularly, First Nations, Inuit and Métis communities.

MORE ABOUT INDIGENOUS SERVICES CANADA (ISC) and the FIRST NATIONS AND INUIT HEALTH BRANCH:

In August, 2017, the creation of a new department, Indigenous Services Canada was announced. Since that time, the First Nations and Inuit Health Branch has transitioned from Health Canada to the new department.

Indigenous Services Canada works collaboratively with partners to improve access to high quality services for First Nations, Inuit and Métis. Our vision is to support and empower Indigenous peoples to independently deliver services and address the socio-economic conditions in their communities.

The First Nations and Inuit Health Branch supports the delivery of public health and health promotion services on-reserve and in Inuit communities. It also provides drug, dental and ancillary health services to First Nations and Inuit people regardless of residence.

This is an exciting opportunity to work with an established branch in a new department and play a key role in the attainment of its priorities.

To learn more about Indigenous Services Canada, please visit: https://www.canada.ca/en/indigenous-services-canada.html.

Intent of the process

The intent is to staff this position via the Aboriginal Peoples Employment Program, which aims to strategically increase Aboriginal representation within the First Nations and Inuit Health Branch. As such, Organizational Needs may be applied and first consideration may be given to candidates self-identifying as belonging to Aboriginal peoples.

A pool of qualified candidates will be established and may be used to staff similar term and/or permanent positions, actings, assignments/secondments, or deployments only in Saskatchewan.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or employer-approved alternatives.

Note:
The employer-approved alternatives to a secondary school diploma are:
- A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma
- An acceptable combination of education, training and/or experience

Degree equivalency

Experience:
Experience in general administration to deliver program(s) and/or service(s) to the general public

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
Thinking things through
Organizing and prioritizing work
Communication (oral)
Communication (written)
Attention to detail
Working effectively with others
Client service oriented
Dependability
Aboriginal Cultural Competency

Abilities:
Ability to work effectively with First Nations, Inuit or Metis

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
Experience working in a Call Centre.

Organizational Needs:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population it serves. In support of our strategy to achieve our employment goals for Aboriginal peoples, preference may be given to candidates who, at the time of application indicate that they are an Aboriginal person (self-declaration).

Conditions of employment

Reliability Security Clearance
Willingness and ability to work overtime, sometimes on short notice

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please ensure that your email address is on your application for correspondence.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email.)

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Based on the hiring division’s needs, additional essential qualifications, asset qualifications, organizational needs, operational requirements and/or conditions of employment may be identified and applied at any stage during the assessment and/or selection of candidates.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

Other sources of information (such as performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria.

Candidates must ensure that they are available for any testing or interviews required. Candidates from outside the federal public service who are invited to written exams and/or interviews will be responsible for travel and accommodation expenses.

Proof of education will be required. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

A top down approach may be used to assess and/or appoint candidates.

Candidates must meet the essential qualifications and conditions of employment to be appointed to a position. Candidates may be required to meet the asset qualifications, the operational requirements and/or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Candidates may be contacted and assessed against these criteria at any time during this process.

Accommodations during assessment are available. If you are invited to be assessed, you will receive further information on the steps required to request accommodation measures throughout this staffing process. Please note that detailed information about your functional limitations will most likely be required, and will be addressed confidentially.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.