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Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

SSC is committed to creating a workplace that is respectful of Canada’s two official languages. The staffing of bilingual positions, with respect to supervision and the provision of common and central services, is the norm in regions designated bilingual for language-of-work purposes. SSC must ensure that it has adequate bilingual capacity to implement its mandate, while respecting the language rights of its employees and those of client departments across the country. Language training is offered to SSC employees who would like to acquire or improve skills in the other official language for developmental or career advancement purposes.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove obstacles without altering the criteria being assessed to allow candidates with functional limitations to fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police (RCMP) civilian member currently assigned to Shared Services Canada (SSC)? If so, we encourage you to apply! As per the memorandum of understanding with the RCMP, please note that members assigned to SSC since December 1 2018 who accept an appointment from this process will not be required to convert to public servant status. All other members who apply, including those working with SSC through an Interchange Canada agreement, will need to convert to public servant status upon appointment. If you have questions, please send an email message to the address indicated in the Contact information section below for more information.

SSC welcomes applications from eligible Veterans and Canadian Armed Forces (CAF) members. We recognize your contribution to Canada and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

General CR duties:

Provision of clerical support services or other activities such as, but not limited to:
• Collecting, recording, arranging, transmitting, and processing information
• Providing administrative support to Executive Management office
• Providing administrative, scheduling, and document control services to internal/external clients, industry partners and other stakeholders
• Delivering office support services and schedule management
• Ensuring management and coordination of correspondence and documents
• Preparing meeting documents (i.e. agenda) and taking minutes of internal meetings
• Making arrangements and ensuring follow-up for logistical services (travel, conferences, meetings, etc.)
• Completing transactions related to purchasing, accommodations requests, procurement, materiel management, telecommunications, contracting and other service requirements; liaising with internal and external service providers to clarify requirements and exchange information
• Maintaining and updating the SSC information management system (hard and e-copy) records according to SSC processes

General AS duties:

Provision of administrative support services or other activities such as, but not limited to:
• Providing administrative services to the supervisor and the staff of the Division, the Executive Management office, internal/external clients, industry partners and other stakeholders
• Providing coordination and administrative support for projects within SSC
• Developing, recommending, and updating office, administrative, workflow and document control systems, procedures, and processes
• Researching databases and files to prepare reports and summaries
• Inputting, manipulating, and updating information and data into database systems, and creating and maintaining electronic and hard copy files
• Reviewing outgoing correspondence
• Processing financial transactions and completing forms
• Assisting with the projection of funding and resource requirements for projects and initiatives
• Collecting and analysing project information, and reporting the status of project activities and initiatives to management

Work environment

Join Us!

↓ Who we are ↓

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At SSC, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to workplace wellness.

Intent of the process

The intent of this selection process is to establish a pool of partially qualified candidates that will be used to staff various types of administrative positions with various tenures, various security requirements and various language profiles. By applying to this process, you consent to your personal application-related information being shared with other government department interested in staffing similar position. If this is not the case, please send a message to the address listed below under Contact information.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience
EX1. Experience in the use of each of the following: word processing (for example, MS Word), spreadsheet (for example, Excel) and email software (for example, Outlook).
EX2. Experience in providing *administrative support services, OR Experience in a client/customer service environment.
EX3. Experience in researching, gathering and analyzing information.

*Administrative support services may include the performance of tasks such as planning and coordinating agendas, schedules and/or meetings for management, preparing and reviewing documents (formatting), coordinating correspondences, filing, writing meeting minutes, preparing spreadsheets and collating data, procurement activities such as purchasing, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
Bilingual Imperative BBB/BBB
English Essential
French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Competencies
C1. Client Service
C2. Working Effectively with Others

Abilities
AB1. Ability to communicate effectively in writing
AB2. Ability to communicate effectively orally
AB3. Ability to use reasoning skills to solve problems*
AB4. Ability to prioritize tasks in order to meet deadlines

*Note: The ability to use reasoning skills to solve problems will be assessed by means of an exam on submission. Various cut-off scores may be used based on the position to be filled.

Personal Suitability
PS1. Reliability
PS2. Demonstrating integrity and respect
PS3. Attention to detail
PS4. Judgment
PS5. Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications(s)
Education
AED1. Successful completion of at least one (1) year of post secondary school

Degree equivalency

Experience
AEX1. Significant** experience in providing *administrative or operational support services.
AEX2. Experience in data entry.
AEX3. Experience in human resources support services.
AEX4. Experience in working with an electronic file management system such as GC Docs.
AEX5. Experience interpreting and applying policies and/or procedures.
AEX6. Experience in the use of the Government of Canada Travel system.
AEX7. Experience in working with Peoplesoft.
AEX8. Experience in using a financial system, such as SAP (Systems Applications and Products), P2P (Procure to Pay) and/or SIGMA.
AEX9. Experience in providing support to clients in an IT environment.
AEX10. Experience in resolving clients' service requests within an electronic ticketing system.
AEX11. Experience in research, collection and data processing for the preparation of reports.

**Significant experience means the depth and breath of experience normally associated with the performance of the duties for a minimum period of approximately 6 months.

Organizational Needs
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following designated Employment Equity groups: Indigenous peoples, members of visible minorities including the Black community, persons with disabilities and/or women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Operational Requirements and/or Conditions of Employment
Depending on the position being staffed, conditions of employment could apply such as:
- Availability, willingness and ability to work overtime as required.
- Availability, willingness and ability to work shift-work.*
- Availability, willingness and ability to work 24/7 on-call status.
- Availability, willingness and ability to travel as required.
- Availability, willingness and ability to work virtually.
- Availability, willingness and ability to relocate.
*Shift-work positions require willingness and ability to work shift rotations sometimes on evenings and weekends.

Conditions of employment

Reliability Status security clearance - or other levels of security up to Top Secret.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

→ Additional qualifications may be applied/assessed, depending on the position(s) to be staffed. Meeting one or many of the additional qualifications may be a deciding factor in appointing a qualified candidate from this selection process.

→ Communication pertaining to this selection process could be sent by e-mail and/or be indicated in your Public Service Resourcing System (PSRS) account. It is your responsibility to verify your e-mail account, including your junk/spam folders, and your PSRS account for new communication regarding this selection process on a regular basis and to advise of any change of address, phone number and/or e-mail address. You must provide a valid e-mail address and ensure that it is always functional.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.